Reception Volunteer

Program Overview

Our Reception/Information & Referral Team is the welcoming face of the Dayle McIntosh Center which offers information to the community about our services. They play an important role in creating a positive experience for everyone who connects with DMC and ensure everything is running smoothly.

Responsibilities

• Welcome visitors to the Dayle McIntosh Center and offer accommodation assistance if needed.
• Answer incoming phone calls, connect calls to team members, and take messages.
• Log all phone communications and provide notes to the Reception team after every shift.
• Respond to inquiries for information and locate and provide resources.
• Assist with scanning, copying, filing, data entry, and mailing support as needed.
• Notify team members when consumers arrive for appointments.
• Help keep a neat and organized reception area.
• Update our community resource lists.
• Translate housing resources into different languages.

Desired Qualities

• Proficiency in Spanish or American Sign Language (ASL)
• Comfortable using basic office equipment and Microsoft Windows
• Friendly attitude and a reliable team member

Requirements

• Complete the interview, pass a background check, and attend orientation
• Wear a face mask in the office
• Log volunteer hours after every shift
• Keep the Volunteer Coordinator informed about any changes or concerns
• Minimum 4 hours of service per month
• Maintain the confidentiality of Dayle McIntosh Center information

Schedule

• Flexible scheduling: Shifts available on Monday through Friday from 8:30 am to 5:00pm

People with disabilities and older adults are encouraged to apply!