Membership Director

Job Title

Membership Director

Location

Hybrid

Salary

$60,000 - $70,000

Reports To

COO

Job Overview

The Membership Director will be responsible for developing and executing strategies to grow and retain the Arts Council’s membership base, including non-profit arts organizations, individual artists, and arts workers. The role will focus on increasing revenue from memberships while simultaneously creating and implementing strategies that enhance the value of membership and serve the needs of members. The Membership Director will play a key role in building relationships, driving engagement, and positioning the Arts Council as a critical resource for the arts community. The Membership Director will also play a large role in building out the membership department.

What You’ll Be Working On

• Membership Growth and Revenue Strategy:
  • Develop and implement a comprehensive membership recruitment and retention strategy.
  • Identify and pursue opportunities to increase revenue from membership, including through tiered memberships, special benefits, and additional services.
  • Conduct market analysis to assess membership trends and pricing strategies.
• Member Services & Engagement:
  • Design and oversee benefits and services that respond to the diverse needs of non-profit arts organizations, individual artists, and arts workers.
  • Create member engagement strategies, including networking events, direct services, and resource-sharing initiatives.
  • Collaborate with internal teams to ensure members are aware of and utilize all services and programs offered.
• Relationship Management:
  • Build and maintain relationships with current and prospective members, serving as a primary point of contact within the organization.
  • Regularly solicit feedback from members to understand their evolving needs and challenges, and tailor services accordingly.
  • Work closely with the Communications team to create compelling membership marketing materials, including newsletters, emails, and promotional campaigns.
• Data Management and Reporting:
  • Maintain accurate and up-to-date membership records, tracking key performance metrics such as recruitment, retention, and satisfaction rates.
  • Provide regular reports to the Executive leadership team and Board of Directors on membership revenue, growth, and engagement.
• Collaborations and Partnerships:
  • Identify potential partnerships and collaborations that would enhance member benefits and create additional value for members.
  • Represent the Arts Council at community events, meetings, and conferences to promote membership and develop relationships with arts stakeholders.
• Budget and Resource Management:
  • Develop and manage the membership program’s budget, ensuring cost-effective delivery of member services.
  • Work with the finance team to develop accurate membership revenue forecasts and ensure timely membership renewals.

What You’ll Bring to the Role

• Ability to analyze market trends and identify opportunities for tiered memberships and special benefits
• Excellent interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders
• Proficiency with membership management software and CRM tools
• Experience tracking key performance metrics like recruitment and retention
• Deep understanding of diverse communities and their specific needs in the arts world, including artists, arts organizations, and arts workers
• Ability to think strategically while managing day-to-day operations
• 4+ years of experience in membership management, development, or a similar role, ideally in a non-profit or arts-related organization, preferred

Also nice to have for this position:

Budget management experience; Experience in identifying and cultivating partnerships with external organizations; Knowledge of philanthropy; Volunteer management experience; and multilingual.

Working at the Arts Council

Benefits

This is a full-time, exempt salaried position. Occasional weekend and evening work may be necessary. Salary is posted at $60,000-$70,000, commensurate with experience. Benefits include health, vision, and dental insurance. Unlimited paid time off and thirteen (13) holidays. The Arts Council offers a Simple IRA with company match.

Primarily Remote Workplace

Work for this position primarily occurs remotely, with required in-person staff meetings once a week. It is important for employees to have access to reliable transportation, whether that be a personal vehicle or consistent access to public transportation. Employees are provided an organization-issued laptop for the duration of employment. When working remotely, you are expected to maintain a high-speed Internet connection supporting collaborative work, such as Zoom meetings. All full-time staff members receive a monthly stipend to support remote work.

Our Culture

We pride ourselves on creating a fun, flexible, and creative work environment at the Arts Council. We encourage our staff to come as they are – whether in your new favorite band t-shirt, being accompanied by your pets in our Zoom meetings, or sharing your passions outside of work. The Arts Council is dedicated to uplifting all voices, and decisions are often made as a full team. Our employees are open, supportive, and inclusive. A passion for the arts is a must.

We also are in an amazing time of transition and growth. We recently completed an in-depth, six-month strategic planning process which resulted in a plan to guide our next five years as an organization. Are you interested in helping us reach our goals to support our arts community?

Our Commitment to Equity

The Arts Council values equity as essential to its mission to expand the reach, influence, and effectiveness of the region's diverse and vibrant arts and culture community by providing leadership, advocacy, capacity building, and connections. We are committed to diversity and equity in gender, age, religion, race, ethnicity, ability, national origin, gender identity, sexual orientation, and other characteristics. Differences provide varied viewpoints, ideas, and connections that strengthen and enrich Arts Council’s work with the communities in our region. Our goal is to create and maintain an inclusive, respectful, and equitable environment and to engage the talents of people with varied backgrounds, experiences, and perspectives to accomplish our mission.

How to Apply

Application materials are due by December 31, 2024. Applicants are asked to submit their materials via the Arts Council’s application form. These materials include a Resume and an optional section for additional context. Following the submission of these materials, applicants will also be asked to submit a separate, anonymous demographics survey.

The Arts Council will begin to review applications in early January 2025.