Manager, Apprentice Recruitment & Support

ORGANIZATIONAL OVERVIEW

CityWorks DC’s mission is to dramatically improve the early career outcomes of DC youth and young adults by creating innovative programs and by mobilizing employers, educators, and city leaders to create a local, diverse talent pipeline. Our vision is that all young people in DC have the “social mobility trifecta”: 1) valuable certifications and credentials; 2) paid, relevant work experience; and 3) a supportive professional network. To provide this trifecta to all students, especially those who are marginalized and historically overlooked, CityWorks DC focuses its work on redesigning how young people experience high school, postsecondary, and early employment into multiple pathways to high-wage, high-demand careers. To accomplish this bold vision, CityWorks DC’s theory of change has two complementary strands: 1) launch a targeted set of innovative programs that work directly with young people; and 2) lead citywide initiatives designed to create lasting change in our education and training systems for DC youth.

Run by CityWorks DC, CareerWise DC is an innovative, two- to three-year, modern youth apprenticeship program that is the first of its kind to be offered to high school students in DC. CareerWise prepares DC high schoolers and recent graduates for competitive, high-wage careers in fields such as business operations, information technology, finance, and—starting in 2025—healthcare. The new healthcare pathway will be a one-year bridge program that places graduating seniors in paid apprenticeships in local hospital systems, health clinics, and other health care providers.

JOB OVERVIEW

The Manager, Apprentice Recruitment & Support manages the relationships, programming, and operations critical to the success of our first apprenticeship in healthcare. In this role, the Manager collaborates with our high school and employer partners to recruit excellent candidates, guides applicants through preparations for the application and interview process, and creates a successful onboarding for apprentices. The Manager assists employer partners with developing a strong apprenticeship program and implements the necessary CareerWise apprenticeship components, connecting with apprentices along the way to support their success.

This role will have a special responsibility for managing our first apprenticeship pathway in healthcare and will have the unique opportunity to recruit graduating high school seniors at healthcare-related programs at Advanced Technical Centers and CTE academies in the District, and then support selected graduates throughout their year-long apprenticeship.

Day-to-day, the Manager will lead key projects that include the apprentice recruitment process, executing virtual and in-person programming and events, managing the CareerWise Hub application and training platform, and coordinating partner and apprentice onboarding processes for the healthcare pathway. In addition to managing program administration and operations for CareerWise DC, the Manager also supports broader CityWorks DC projects and priorities; this includes updating data tracking platforms, developing internal administrative systems, and executing other administrative duties as assigned.

This full-time position reports to the Director of Programs and Partnerships and collaborates closely across the CityWorks DC team. This Manager also works closely with designated team members from the DC Hospital Association (DCHA), which serves as the lead in engaging CareerWise DC’s employer partners for the healthcare apprenticeship and managing the broader healthcare pathway project.

CityWorks DC operates in a hybrid working environment, with in-person attendance at our Washington, DC office required at least one day/week for programmatic activities, team planning and retreats, and other organizational events. No relocation funding will be provided. Strongly preferred start date is January 2, 2025.

RESPONSIBILITIES

• Relationship Management and Support (~40%)
  • Provide direct support and coaching to apprentices during the entire apprenticeship lifecycle.
  • Work with our partners at the DC Hospital Association to complete onboarding tasks that include job description development, training plan development, and ensuring supervisor trainings are completed prior to the start of the apprenticeship.
  • Serve as the primary point of contact for healthcare pathway supervisors and apprentices to provide support, monitor training plan implementation, and address apprenticeship challenges.
  • Provide thoughtful and responsive partnership support as needed, applying a problem-solving mindset and recognizing scalability as a key element for all recommended solutions.
• Program Coordination and Support (~40%)
  • Manage day-to-day operations related to healthcare apprenticeship recruitment and placement, including scheduling, meeting coordination, providing programmatic updates, responding to inquiries by phone and email, and managing CareerWise Hub application and training platform.
  • Develop and execute apprentice recruitment plans in partnership with high schools and other recruitment partners to identify potential applicants—including articulating how we support students through the application and interview process—and ultimately ensure all apprenticeship slots are filled within the hiring timeframe.
  • Manage planning and facilitation of annual onboarding/professional development training for new healthcare apprentices.
  • Ensure seamless operations and logistics for apprentices, including transportation, scheduling, work permits, registration, etc.
  • Communicate with apprentices, families, and employer partners to collect semi-annual competency evaluations, coordinate trainings, and provide support.
  • Coordinate virtual and in-person events with partner orgs, employers, schools, apprentices, and families for program recruitment, onboarding, and training.
• Data Tracking and Technology Management (~10%)
  • Support setup, management, and troubleshooting of CRMs, project management platforms, and other online portals (e.g., Salesforce and Monday.com) and ensure tech is working smoothly for CityWorks DC staff and other stakeholders.
  • Regularly update data collection and tracking to provide reports to program partners and funders; enter and manage data to ensure all information is current and accurate.
  • Coordinate with partners such as CareerWise USA to ensure programs are following best practices.
• Administrative (~10%)
  • Collect and manage key forms, including W-9s, invoices, program agreements, etc.
  • Manage webinar and meeting calendar information on Zoom, Google Meet, etc.

QUALIFICATIONS

• Deep commitment to achieving racial equity and the belief in the promise inherent in all people
• 3-5+ years of relevant work experience managing programs, completing operational and administrative tasks, executing work plans, or managing similar projects
• Must have a passion for working with youth; experience coaching and supporting school-age youth, preferred
• Prior work experience in or knowledge of DC high school landscape and/or career and technical education, preferred
• Healthcare sector experience, preferred. May include practical experience in managing healthcare programs, projects, or departments and/or demonstrated understanding of the unique needs of healthcare settings, patient care standards, regulatory requirements, and team coordination
• Exceptional organizational skills and detail orientation
• Ability to cultivate trust and build/manage strong, authentic relationships and external partnerships
• Excellent project- and time-management; able to juggle multiple, competing tasks and deadlines
• Strong verbal and written communication skills on email, phone, and in-person
• Interest in, passion for, or desire to learn about education and workforce-related topics
• Excellent skills in Google Suite and Microsoft Office; comfort using or quickly learning case management tracking or data collection software such as Salesforce and project management platforms such as Monday.com; comfort using or quickly learning other administrative/operational systems
• Initiative and proactive problem-solving skills; willingness to take on unexpected tasks and responsibilities
• Desire to work in a fast-paced, forward-looking nonprofit environment and strong interest in nonprofit operations and administration