Residential Programs Coordinator

Residential Programs Coordinator

Position Description

Date: August 21, 2024

Status: Fulltime and Exempt

Reports to: Manager of Safe House and Supportive Housing

Schedule of Hours: Monday through Friday, 9 AM - 5 PM

Possible Percentage of Work from Home: Considered an On-Site position.

Mandated Reporter: Yes

ABOUT THE ORGANIZATION

As the only agency in San Mateo County with the sole purpose of serving those experiencing intimate partner abuse, CORA provides safety, support and healing. CORA’s comprehensive services include a 24-hour hotline, collaboration with law enforcement, emergency shelter options, legal services and family-centered mental health therapy. In addition, CORA provides community education and prevention programming throughout the county. CORA is a multicultural agency committed to serving individuals, regardless of age, ethnicity/race, financial status, language, sexual orientation, immigration status, class, religion, gender, gender expression, mental or physical ability.

POSITION SUMMARY

The Safe House Coordinator works on site at CORA’s safe houses and Housing assistance programs. This role is responsible for overseeing the development and implementation of support programs, troubleshooting challenges, and providing supervision for staff working in the Safe House and Housing services at CORA. This role involves direct interaction with clients, ensuring they receive tailored services that promote safety, healing, and independence as well as creating a welcoming and healing community. The Coordinator will leverage program delivery skills to ensure the Housing services are fully staffed and operational, enabling timely access and effective support for clients. By cultivating collaborative relationships with community partners, the Coordinator will ensure the delivery of culturally responsive and impactful services, aligning with CORA's mission to create safer and more resilient communities.

The Ideal candidate has a masters level degree in Social Work or comparable training and several years of experience in the field providing a range of programming to individuals experiencing trauma or managing large life changes (Substance abuse, homelessness. This candidate is excited to design and implement a range of programming focused on developing self- sufficiency for individuals who have experienced intimate partner abuse. ). I know you wrote this-- just some verbiage to intermingle with yours.

PRIMARY RESPONSIBILITIES

Client Programming Support:

• Ensure services are designed and implemented to ensure trauma informed programs and procedures and increase quality of service and client experience
• Facilitate regular client enrichment programs and adapt based on client feedback to improve service quality.
• Ensure services are streamlined to ensure a thoughtful human design of program and procedures and increase quality of service and client experience
• Coordinate and enhance client engagement activities, including enrichment programs and referrals to CORA and partner services, while addressing client feedback and concerns.

Staff Training and Support

• Supervise performance of safe house client advocates; mentor and coach as needed to ensure quality and timeliness of service.
• Regularly mentor and coach safe house client advocates to promote continuous improvement in service quality.
• Design programs that engage volunteers in offering enrichment programming for clients
• Regularly Gather and act on feedback from clients to enhance program offerings.

Reporting and Administration:

• Regularly enter accurate case notes into the agency’s database – Empower DB – and update other trackers and data as needed.
• Monitor and report on safe house budgets and data, in coordination with the Manager of Safe House and Supportive Housing, to ensure financial and program accountability.
• Assist Manager of Safe House and Supportive Housing with regular program reporting.

REQUIRED QUALIFICATIONS

• Minimum of 3 years’ experience in domestic violence services, crisis intervention, and homelessness or related fields.
• Strongly Preferred: Bilingual (e.g., Spanish/English, Samoan, Tongan, Tagalog, Cantonese.)
• Masters degree in Social Work, Psychology, or a related field strongly preferred. Additional degrees or relevant certifications are considered. Candidates with a high school diploma or equivalent and extensive work experience in domestic violence services, crisis intervention, and homelessness may be considered in lieu of a degree.

WORK ENVIRONMENT/ PHYSICAL REQUIREMENTS

• Has valid CA Driver’s license, insurance and ability to drive own vehicle for work purposes to travel within San Mateo County.
• The position may require working outside of standard office hours to meet the needs of clients and attend community meetings.
• The role involves traveling to safe house, hotel locations, and other community settings.

MANDATED REPORTER STATUS – YES

This position requires you to work with children, and your profession qualifies you as “mandated reporters” of child abuse or neglect, which is found in California Penal Code Section 11165.7. You are required to report suspected cases of abuse and neglect pursuant to California Penal Code Section 11166.5.

CORA HISTORY and OVERVIEW:

CORA has provided services to survivors of intimate partner abuse since 1977. Our Sites include Crisis Intervention Services, including a 24-hour hotline, collaboration with law enforcement, emergency shelter options, and supportive counseling. Family Support Services provides mental health therapy, supportive/transitional housing, and a children’s Site. CORA has robust legal services for survivors of domestic violence and provides educational workshops about the dynamics of domestic violence and healthy relationship skills. CORA is strengths-based, collaborative, accessible, and client-centered. CORA believes that everyone deserves to be treated with respect in their intimate relationships. We provide safety, support and healing to individuals who experience abuse in an intimate relationship and educate the community to break the cycle of domestic violence. Regardless of a survivor’s race, class, gender, sexual orientation, or culture, we save lives and provide an opportunity to begin again. CORA inspires work of the highest caliber by fostering staff engagement through transparency and inclusion in agency decisions wherever possible. We strive to ensure our policies and communications reflect an appreciation of the impact of social inequities, historical and current, and actively promote healthy relationships amongst staff by demonstrating mutual respect in all our communications.

CORA is proud to be an equal opportunity employer. We seek diversity with respect to race, color, age, sex, (including breastfeeding and medical conditions related to breastfeeding), religion (including religious dress or grooming practices), national origin, mental or physical disability, genetic characteristics and information, ancestry, marital status, family status, political belief, sexual orientation, gender (including gender identity and expression), medical condition, military, or veteran status or any other category or status protected by Federal, State or other applicable laws. The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

All applicants are welcome. Individuals who are bilingual, people of color, members of the LGBTQ community and/or survivors of domestic violence are strongly encouraged to apply. The position will remain open until filled.