Operations and Technology Manager 

Intercambio is a great place to work! Intercambio was founded in 2001 to bring English learners and community volunteers together in language classes and gatherings to build skills, confidence, and life-changing connections. We have connected over 15,000 students, teachers, and adult ESOL organizations through our programs, trainings, and curriculum. Intercambio participants build relationships that break down barriers of language, culture, race, and socioeconomic status — creating connections that build a more fair, just, and inclusive society. Our staff are experienced, diverse, passionate about our mission, and learn from our participants and each other.

The Operations and Technology Manager plays a varied but crucial role at Intercambio. Responsibilities fall mainly in assisting with bookkeeping, technology support, HR support and will include a small amount of administrative and scheduling support for the management team.

This position is full-time (40 hours per week) and reports to the Director of Operations. The successful candidate will be expected to work in our Boulder & Longmont offices each week, and from home.

We welcome your cover letter and resume at jobs@intercambio.org. Please be sure your cover letter specifically tells us how you meet our qualifications.

RESPONSIBILITIES:

Accounting Duties

• Reconciles incoming credit card entries to daily deposits; monthly bank accounts; employee credit card charges
• Makes routine bookkeeping entries
• Performs end-of-month accounting tasks
• Performs data entry and clean-up tasks in Salesforce database

Administrative Duties

• Coordinates meeting schedules for CEO
• Maintains electronic and hard copy files of organizational documents
• Maintains office supply inventories at both offices
• Opens and distributes hard copy mail, has a role in incoming cash management
• May work on or oversee a variety of one-time administrative projects
• Organizes materials for board meetings and orientations

Human Resources Duties

• Supports recruiting process, including organizing applications and coordinating interview schedules
• Prepares and organizes new employee forms
• Supports employee onboarding process

Technology Duties

• Trains new employees on software systems
• Sets up new software subscriptions as needed
• Performs purchasing research
• Set up new computers for employees and install necessary software.
• Helps employees with software and hardware issues
• Troubleshoots and accesses outside vendor support for office hardware issues
• Assist in coordination and collaboration for LMS technology and support needs

Facilities Management

• Oversees repairs, cleaning and maintenance of Boulder and Longmont offices
• Finds new vendors as necessary
• Assists in remodeling and repair projects
• Acts as liaison with other organizations utilizing Intercambio space

General Staff Expectations

• Understands and commits to Intercambio’s Vision, Mission, How We Do Our Work and Values
• Understands and upholds Intercambio’s organizational commitment to diversity, equity, and inclusion (fully described in our Equity Charter)
• Views this role as an internal customer service role

QUALIFICATIONS:

Required Qualifications

• Excellent communication skills with people at all levels of an organization 
• Basic bookkeeping experience
• Advanced skill at using Microsoft office applications – especially Outlook and Excel 
• Skill at setting up, using, and training others on software applications 
• Skilled at paying attention to detail, and at working independently 
• Comfortable managing multiple priorities 
• Ability to effectively manage projects 
• Experience with using and maintaining electronic filing systems 
• Data entry experience 
• Driver’s License and a willingness to use independent transportation to drive between Intercambio locations and run errands as needed

Desired Qualifications

• Experience using SharePoint
• Experience using Salesforce
• Experience performing basic bookkeeping tasks in QuickBooks

Starting Salary Range: $58,000 to $62,000 per year. Intercambio has a formal, market-based compensation structure. Candidates who possess the required qualifications usually start in the middle of the advertised salary range. Intercambio also offers a competitive benefits package that includes group health, dental, and vision insurance (Intercambio pays 90% of the premiums), life insurance, vacation and sick leave, Simple IRA after 1 year with a company match of 3%, and funds for annual professional development.

​​​​​​​At Intercambio, diversity, equity and inclusion are at the core of who we are. Read our Equity Charter here. We are committed to creating a diverse and equitable work environment and strongly encourage you to apply if you have lived immigrant experience, are part of the BIPOC (Black, Indigenous, and people of color) and/or LGBTQIA community, are differently-abled, a veteran, or are of diverse nationality or religion.