Systems Improvement Advisor - Community Coach

Position Overview:

Community Solutions is seeking an experienced, self-motivated and organized individual to join the energetic Built for Zero Team as a Systems Improvement Advisor - Community Coach. This position will be responsible for supporting communities in achieving reductions in homelessness.

The ideal candidate must be naturally curious and able to lead and coach with humility. They will work with their community partners to identify barriers to achieving goals and collaborate to develop creative solutions. The ability to collaborate with others to achieve a team goal through effective listening and outside the box thinking will be key to success. This position requires the ability to build relationships, manage projects, and implement and assess progress to achieve community goals.

This position will report to the Program Lead and work specifically to support community teams in scaling work to end homelessness.

Defining Success for this Position:

The successful Systems Improvement Advisor - Community Coach will regularly gather and analyze insights from local community performance data. In response to this data, they may execute, or support the execution of, any of the following strategies in communities as appropriate:

• Will building and relationship management
• Training and capacity building
• Focused quality improvement projects
  • Transformative real estate projects, research pilots, or grantmaking opportunities
• Surfacing and clarification of key policy barriers and levers
• All of these strategies are critical tools for ending homelessness measurably and equitably. The successful Systems Improvement Advisor - Community Coach will be skilled in
• identifying when each strategy is needed and in drawing on the full resources and capacity of the Community Solutions team to deploy it.

Essential Duties and Responsibilities:

• Build the will for sustainable participation and change in communities:
  • Clearly and compellingly present on Built for Zero learning, methods, outcomes, and/or offerings to community leaders and stakeholders
  • Support, leverage, and strengthen existing leadership structures and engage new partners where necessary, including engagement and support of BIPOC partners and those with lived experience of homelessness
  • Identify relevant funding needs and coordinate with internal investment team in support of community goals
  • Support strengthening of partnerships with non-homelessness system specific institutions or groups
• Train local teams and build sustainable capacity in critical problem solving areas:
  • Assess education and training needs in communities related to achieving their goals
  • Deliver or make available appropriate training as needed, ensuring training is both cross-culturally relevant and culturally sensitive
  • Identify critical local capacity gaps and propose ways to fill them, (policy change, pass-through funding, partner engagement, etc.)
  • Provide or make available subject-matter expertise, as needed or indicated by community data
• Leverage the quality improvement process to help communities:
  • Assess the design and performance of local systems, co-design opportunities for improvement, and facilitate communities to set measurable goals and milestones
  • Set measurable, equitable and inclusive improvement aims
  • Design measurement plans with clearly defined outcome and process measures in service of identified improvement aims
  • Design and implement tightly scoped improvement projects to drive rapid learning
• Evaluate progress toward goals and milestones and use information to support decision-making about abandonment, adaptation, or adoption
  • Organize, monitor and evaluate improvement project data to assess progress towards goals in support of ‘Adopt, Adapt, or Abandon’ improvement decision-making

Surface and clarify key policy barriers and levers:

• Work with local teams to surface concrete waiver or administrative policy change requests and support those asks with local data
• Support CS Communications, Partnerships and Policy teams with relevant, community-specific information to support implementation of the broader Built for Zero movement
• Collaborate as needed with partners and funders to further joint advocacy agenda in support of community goals

Support excellent strategy, execution, and culture across the Built for Zero team:

• Participate in regular strategic planning and implementation meetings for the Built for Zero initiative
• Collaborate with implementation and strategy leads to update project scopes, timelines and work plans for relevant projects and assignments
• Participate in team-wide system for learning, iteration, knowledge capture and spread
• Proactively apply an equity lens in all circumstances, seeking to keep both equity and results at the center of team culture and work
• Work collaboratively and constructively to improve and iterate Built for Zero team structures and workflows

Key Knowledge and Skill Areas:

• The ideal candidate will have demonstrated an ability to achieve results using at least two critical problem-solving competencies:
• Facilitation of teams toward shared goals
• Quality improvement (QI), also called ‘improvement science’
• In addition to these critical competencies, the strongest candidates may also possess deep content knowledge in at least some of the following areas:
  • Housing and homelessness policy, specifically for family and youth systems;
  • Race equity policy and/or problem solving;
  • Continuum of Care funding and governance structures;
  • Evidence-based outreach, housing and service delivery models

Position Specific Responsibilities/Skills/Qualifications

• Designing and delivering support and interventions to community teams focused on strengthening and sustaining system-wide foundations in service of reducing and ending homelessness for all populations.
• Continuously assessing the foundational strength and health of community teams to identify areas for improvement
  • Experience building and leading coalition work to achieve shared outcomes
• Content knowledge around governance of homelessness response systems and programs, specifically for family and youth systems

Qualifications:

• Five to seven years previous work experience in a professional environment
• Passion for justice, equity, ending homelessness and the belief it is possible
• Experience with facilitation, public speaking, and coaching for improvement
• Ability to handle multiple tasks in a fast-paced, dynamic team environment and demonstrate a willingness to shift easily between various responsibilities with diverse stakeholders
• Strong project management skills, as evidenced by leading projects to successful and measurable completion
• Demonstrated understanding of structural racism and its impact on communities of color
• Collaborative work ethic and a high tolerance for feedback, direct communication, and proactive conflict resolution

Non-traditional candidates are welcome. Community Solutions strives for representation and authentic inclusion of applicants and employees who have direct, first-hand experience with poverty, homelessness, and their root causes (including racism, marginalization, discrimination, and all forms of inequity).

Software/Apps Used:

• Microsoft Office
• Google Business Apps
• Asana
• Zoom
• Social media software and applications

Work Environment:

This position can be located anywhere in the continental United States. The Built for Zero team has office space in Atlanta, Los Angeles, and New York City, but the position provides for the flexibility to work from a remote location without the standard support available at an office.

Salary:

CS offers competitive salaries and benefits packages for every position. The salary range for this position is between $76,634 and $97,921.. The actual salary is commensurate with the candidate's experience and may go beyond the listed range.

Travel Requirements:

Up to 5 days of travel may be required each month to attend team retreats, community visits, and other on-site training or convenings. Additional travel may be needed and will be negotiated with staff on an individual basis pending availability.

Diversity and Inclusion:

We strive for inclusivity and diversity by attracting extraordinary people from diverse backgrounds and lived experiences. We seek to employ an all-star team of people who vary by their race and ethnicity, gender identity, sexual orientation, nationality, age, culture, religion, veteran status, physical and mental abilities. We promote equal opportunity in the recruitment, selection, training, compensation, promotion, and benefits of all employees. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

COVID-19 Vaccination Mandate:

COVID-19 vaccination is mandatory for all Community Solutions staff—full-time, part-time, and contracted. Vaccination documentation must be provided to Community Solutions.