Senior Manager, Data & Information Technology

Who We Are:

PFLAG National is the first and largest organization for lesbian, gay, bisexual, transgender, and queer (LGBTQ+) people, their families, and allies. PFLAG National has more than 550,000 members and supporters and nearly 400 chapters in the United States. This vast grassroots network is cultivated, resourced, and supported by the PFLAG National staff, Board of Directors, and Regional Directors Council.

Summary:

The Senior Manager, Data & Information Technology is responsible for managing data, operational infrastructure, and the application of information technology at PFLAG National. This includes advancing data reporting, analytics, and collaborating with internal and external stakeholders to tell a story. The Senior Manager, Data & Information Technology will focus on collecting and analyzing data to inform evidence-based decisions in alignment with the organization’s strategic priorities and goals. They will also manage our physical infrastructure and assets to ensure that our hardware and software are adequate for the needs of the organization. This candidate will be an expert in managing central databases like Salesforce, Asana, and other pivotal organizational assets. The Senior Manager, Data & Information Technology will manage a Data & Information Technology Coordinator and reports to the Vice President, Administration & Finance.

Key Responsibilities:

• Ensure PFLAG National staff and members have the IT and data support they need to advance the organization’s mission and strategic priorities;
• Responsible for reviewing and improving the current technology stack, developing a business case for enhancements, and implementing data analytics strategies to drive organizational effectiveness and impact;
• Lead process on gathering and reporting organizational metrics via Salesforce;
• Manage projects and ongoing relationships with IT, data, and telecommunication vendors;
• In collaboration with relevant stakeholders, support setting of data and IT strategy, engagement building, and impact measurements;
• Provide staff, chapter leaders, Board Members, and Regional Directors Council Members with technical support, resources, and training;
• Manage network and data security and develop and record associated processes and procedures;
• Perform qualitative and quantitative research to understand user needs and respond to requests for information;
• Assess skills and train all staff in key areas of technology and provide updates on an ongoing basis;
• Collaborate with staff across all departments to simplify complex technical information so that it is successfully communicated with co-workers, members, and vendors; and
• Manage technological components for special events (convention, fundraisers, and others, as needed);

Database, Website, and Apps (Salesforce, Asana, IATs, Salsa, Google Apps, and others):

• Translate data into actionable insights and improve processes within Salesforce, Asana, and other organizational databases and tools;
• Maintain and oversee the accuracy and integrity of data;
• Manage the Member Portal and the Learning Management Database;
• Manage the telecommunications system, including training staff on how to use this asset as well as documenting systems and procedures;
• Oversee the data entry process;
• Identify, troubleshoot and resolve technical issues;
• Manage the implementation of data consolidations and integrations to streamline and simplify data management;
• Review, analyze, evaluate database systems and digital tools, and participate in planning and execution of future upgrades and technology enhancements;
• Lead data analysis and technology enhancement for our organization's key revenue streams;
• Manage back-end website needs, with vendor(s) as appropriate, to support user experience on pflag.org and straightforequality.org websites, as determined by Leadership and the Strategic Communications team;
• Manage Wordpress technical requirements and admin tasks of a Wordpress multisite used by PFLAG National and chapters;
• Serve as administrative and financial contacts on all URL accounts;
• Administrate Asana and provide training in its maintenance and usage; and
• Other duties as assigned

Key Skills and Qualifications

• 5+ years of experience in technical/solution IT architecture and data management;
• Proven track record leading medium to large-scale data projects;
• Excellent communication and presentation skills, able to translate technical concepts for non-technical audiences;
• Strong problem-solving, critical thinking, and analytical skills;
• Ability to define project specifications, accurately estimate timelines and deliverables, and work with multiple departments;
• Experience in mentoring teams and fostering data-driven culture;
• Experience at a membership-based organization or non-profit, or the ability and willingness to transfer relevant experience from other sectors to align with PFLAG’s organizational culture and strategic priorities;
• Experience with database management, specifically expert knowledge of Salesforce and Asana;
• Knowledge of Wordpress, or a similar CMS;
• Technical fluency with HTML and CSS;
• Mastery in AWS, G Suite, and Microsoft Office;
• Working knowledge of JavaScript, JQuery, security principles, API's;
• Knowledge of LGBTQ+ issues, DEI (Diversity, Equity, Inclusion) practices, and Civil Rights;
• Enthusiastic support of PFLAG’s strategic vision, mission, and goals;
• Excellent interpersonal, organizational, and writing skills;
• Effective communicator both in person and over the phone;

Preferred Skills:

• Strong background demonstrating information architecture and interactive database design
• Degree in informational technology, web design, computer science, user interface and experience design, or an equivalent combination of education and experience

Salary and Benefits: Salary range is $89,129 - $100,272 commensurate with experience, expertise and other qualifying factors.

Position Type and Work Hours: This is a full-time role, typically Mon-Fri, 8 hours per day. This is a hybrid position for staff based in the Washington, DC or DMV area requiring 2 days per week in the DC office. Must be able and willing to travel as needed

PFLAG offers a comprehensive benefits package that includes paid medical, dental, vision, life, short- and long-term disability, 403(b) with employer match and generous vacation.

To Apply: email cover letter and resume to jobs@pflag.org.

PFLAG is committed to fair employment practices and equal employment opportunity regardless of age, ancestry, citizenship, color, creed, ethnicity, family-care status, gender identity (including characteristics and/or expression), marital status, matriculation at a college, medical condition (including HIV/AIDS), chronic illness, pregnancy, childbirth (or other related medical conditions), membership in a labor union or union activities covered by the Act, mental disability, national origin, personal appearance, height and weight, physical disability, political affiliation, race, religion, sex, sexual orientation and veteran status.

PFLAG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.