Director of EA Family Shelter Programs

Director of EA Family Shelter Programs

Location: North Shore, MA

Salary: $70,000 - $75,000 annually (DOE)

Employment Type: Full-time

Citizens Inn: Breaking the Cycle of Homelessness and Hunger on the North Shore

At Citizens Inn, we break the patterns of instability that lead to homelessness and hunger, one individual at a time. Through safe, dignified, nurturing, and supportive environments, we empower individuals and families to achieve stability, resilience, and independence. Our team is dynamic and mission-driven, and we are proud to serve our community by making a lasting impact on the lives of those in need.

As part of our commitment to trauma-informed care, we work with individuals and families who have experienced trauma, ensuring they receive compassionate, respectful, and effective services. We understand how trauma affects both those we serve and our staff, and we support all employees in developing and applying this knowledge.

Position Overview: Director of EA Family Shelter Programs

We are looking for an enthusiastic and qualified Director of EA Family Shelter Programs to join our leadership team. This position is responsible for overseeing and operating the EA Family Shelter programs, including congregate and scattered site units. These programs serve families experiencing homelessness and are funded primarily by the Executive Office of Housing and Livable Communities (EOHLC).

In this role, you will manage case management staff, ensure high-quality programming, and develop key community partnerships, all while upholding our commitment to trauma-informed care and participant-centered approaches.

Key Responsibilities:

• Lead a trauma-informed, strengths-based approach to care.
• Oversee shelter and stabilization programs for families.
• Supervise and mentor the case management team, ensuring professional development and self-care.
• Manage budgets, grants, and other funding sources.
• Maintain compliance with federal, state, and city regulations, as well as EOHLC contractual requirements.
• Build positive relationships with families, landlords, and service providers to assist in housing stability and re-housing efforts.
• Facilitate staff training, case audits, and program development to ensure continued excellence in service delivery.

Qualifications:

• Bachelor’s degree in Social Work, Counseling, Psychology, or a related field (LCSW, LMHC, LADC I or II, or CADAC preferred).
• 5+ years of experience in residential programming, with 3+ years of supervisory experience.
• Proven expertise in trauma-informed care and working with families facing crisis, homelessness, and trauma.
• Experience with federal and state housing programs, child welfare, and evidence-based practices.
• Strong communication and interpersonal skills, with the ability to work collaboratively with a diverse population.
• Valid driver’s license and reliable transportation required.
• CPR/First Aid Certification required (or upon hire).
• Bilingual and multicultural candidates are strongly encouraged to apply.

Why Work at Citizens Inn?

Commitment to Values: We believe in fostering an environment of respect, dignity, and compassion for all participants, staff, and community members. Our work is grounded in collaboration, ethics, and trauma-informed care, helping to restore stability and hope for families in need.

Our culture promotes inclusiveness, offering employees the chance to make a tangible difference in the community through compassionate and hands-on support.

Growth and Development: We invest in our employees through professional development opportunities, trauma-informed care training, and collaborative, supportive leadership.

Comprehensive Benefits:

• Health, dental, and life insurance
• 401(k) with company match
• Generous paid time off
• CPR/First Aid training

To Apply: Submit your resume, cover letter, and salary requirements to careers@citizensinn.org.

Candidates must pass a CORI check and have acceptable driving records.

Citizens Inn, Inc. is an equal opportunity and affirmative action employer. We welcome individuals from all backgrounds to apply, including those with lived experience.

Help us break the cycle of homelessness and hunger. Join our team today!

Citizens Inn, Inc. is committed to providing trauma-informed care, with a deep understanding of the effects of trauma on individuals and communities. Our employees receive training to ensure that this understanding is embedded in all aspects of service delivery, benefiting both clients and staff.