Operations and Development Coordinator

Job Title: Operations and Development Coordinator

Job Location: Philadelphia, PA

Job Type: Administration

FLSA Status: Non-Exempt

Organizational Information:

The Homeless Advocacy Project (HAP) exists to meet the legal and advocacy needs of individuals and families experiencing homelessness in Philadelphia. With a staff of 16 and a corps of 350 volunteer lawyers, paralegals, and law students, HAP engages in direct outreach to individuals experiencing homelessness in need of legal services.

ABOUT US: Established in 1990, the Homeless Advocacy Project (HAP) is the only legal services organization dedicated to providing direct civil legal services to individuals and families experiencing homelessness in Philadelphia. HAP also advocatesfor the needs of the City’s homeless population.

VISION: All Philadelphians at risk of or experiencing homelessness have equal access to justice and the means to secure safe and stable housing.

MISSION: To providefree civil legal services and advocacy to reduce the frequency and duration of homelessness in the greater Philadelphia area.

Commitment to Diversity, Equity, and Inclusion: All of us at HAP take ownership of the fact that, in various ways, HAP needs to immediately, sufficiently, and meaningfully embrace diversity, equity, and inclusion (DEI). This is in terms of our direct representation of those experiencing homelessness, as well as in terms of office staffing, policies, behaviors, and culture.

Full Statement: https://www.haplegal.org/about/dei/

Job Functions, Essential Duties, and Responsibilities:

Assist Director of Operations:

Plan, coordinate, and assist the Director of Operations with administrative tasks, including, but not limited to:

• • Greet clients and visitors
  • Answer phones
  • Use case management data system to conduct intakes, process client cases, distribute faxes and distribute medical records
  • PA birth certificates (i.e., follow up with clients, process new applications, work with shelter case managers, send application packets to vital records)
  • Assist with handling incoming and outgoing mail
  • Manage office supplies inventory
  • Serve as the secondary point of contact for building management and maintenance services
  • Assist in accounts receivable functions

Assist Director of Development and Communications:

Data Entry, Mailings, and Research

• • Copy checks and input donor/gift information, researching donors as needed
  • Update DonorPerfect using information from volunteers, mail house, returned mail, and Mailchimp
  • File gift information and compile Donor Honor Rolls
  • Oversee logistics of mailings for printed pieces
  • Coordinates the acknowledgment process from beginning to end

HAP Events

• • Primary support to leadership, including Ex. Dir. and Dir. of Development and Communications, as well as Board Committees, for HAP’s Annual Benefit
  • Help organize third-party events; taking a leadership role on smaller events
  • Scheduling of pertinent committee meetings, as well as taking notes and disseminating them

Social Media

• • Oversee creation and execution of a social media calendar, playing a leadership role in #GivingTuesday
  • Other duties as assigned

Required Skills/Abilities:

• • Strong verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Close attention to detail, organized, and able to manage multiple, simultaneous projects and deadlines
  • Excellent time management skills with the proven ability to meet deadlines
  • Superior understanding of office methods, procedures, and equipment
  • Ability to learn, interpret, and apply policies and procedures
  • Proficient with Microsoft Office Suite or related software
  • Passion for access to justice for underserved communities
  • Understanding and sensitivity to issues of people experiencing homelessness, living with mental illness, and in recovery from addiction
  • Spanish fluency is preferred but not required
  • Event planning a plus

Education and Experience:

• • Graduate of an accredited four-year college or university preferred.
  • Minimum or two years of experience in customer service, clerical work and/or development required.

Physical Requirements:

• • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Reports to: Director of Operations and Director of Development

How to apply:

Applications will be accepted until the position is filled.In order to receive full consideration, candidates are urged to submit their materials by January 15, 2025. Please include a letter expressing in detail your interest in the position; your qualifications and what you hope to contribute to the organization’s future; a current resume; and the names and contact information for three professional references.

Materials

should be submitted electronically to careers@haplegal.org in Microsoft Word or

pdf format to Terri Jett, Director of Operations, HAP, 1429 Walnut St., 15th

Floor, Philadelphia, PA 19102.

Salary is commensurate with experience based on a competitive public interest salary scale. Available benefits include medical, dental, vision, term life, short and long-term disability, 403(b) retirement plan, and generous paid time off and holidays.

No Recruiters Please.

Equal Opportunity Employment

Homeless Advocacy Project (HAP) is an equal opportunity employer and does not discriminate on the basis of race, gender, disability, ethnicity, religion, sexual orientation, national origin, age, citizenship, genetic information, or veteran status.