Family Engagement Supervisor

Job Title: Family Engagement Supervisor

Department: Child Care Family Services

Reports To: Family Engagement Manager

FLSA Status: This is a Fulltime (40 hours/week) Exempt Position

Salary Range: $60,000 - $70,000

ABOUT CHILDREN’S COUNCIL

For 50 years, Children’s Council has been the heart of child care and early education in San Francisco, advancing the belief that high-quality child care can transform lives and communities. Our more than 140 team members help families navigate their child care and preschool options and secure financial assistance to pay for it. We provide home-based child care businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city’s second largest nonprofit contractor, with an annual budget of over $240 million, we are a major stakeholder in the child care system. We educate the public and advocate for increased investment in early education at the local and state level. If you are a child care champion, we want you on our team.

ABOUT THE CHILD CARE FAMILY SERVICES TEAM

Our Child Care Family Services Department is invested in offering a wraparound service model that builds on individual and family strengths to help families achieve positive goals and improve well-being. We offer an array of supportive services to families, which includes childcare financial assistance for children 0-13, help in finding high quality childcare educators in San Francisco, various levels of case management, family engagement activities and caregiver workshops.

POSITION SUMMARY

The Family Engagement Supervisor will supervise a team of Family & Children Services Advocates that connects families with childcare and additional supportive services for children at risk or who are currently receiving Child Protective Services. With the guidance from the Family Engagement Manager, you will ensure your team is using trauma informed strategies and a wraparound informed service model to support the needs of children, caregivers/parents and childcare educators. Along with meeting the family and program-driven deliverables.

Key Qualities

• You can successfully lead a team towards program and family outcomes.
• You are able to use data to make informed decisions on program improvements.
• You are grounded in trauma informed principles.

Key Responsibilities

Program Administration

• Supervise a team responsible for subsidy eligibility determination, family needs assessment and development plans, and wrap around support for children at risk (or who are currently receiving Child Protective Services).
• Maintain expertise in regulations, policy/procedure, and best practices to support staff in decision-making.
• Provide daily support and monitoring of team’s service outputs. This includes family engagement meetings, family planning, CMR data tracking and long-term subsidy determination.
• Establish partners in the community, including out of county R&R agencies, to best support our children and families.
• The Provider Engagement Coach will collaborate with FCS Advocates and share ideas on effective ways to conduct and promote trauma informed care events.
• With support from the Family Engagement Manager, ensure service delivery aligns with organizational and department goals.

Program Evaluation and Continuous Improvement

• On a monthly basis you will prepare detailed data reports for the AD. These reports will summarize events and activities related to family progress and outcomes.
• Your insights on how we create service efficiencies will support efforts to continuously improve the wrap around, and childcare services for the at-risk children and families.
• You will advocate for and be an active participant in meetings with local and state funders, and community partners, to continually improve accessibility for early care and education.
• Identify gaps in service delivery and work with the Family Engagement Manager to propose, implement and fast-track solutions.
• Analyze and assess outcomes for children and families who are enrolled with a childcare provider trained in trauma informed care.
• Creatively explore ways to build an ongoing feedback loop with childcare educators and families so that we can successfully evaluate and track data on our trauma informed principals for care.
• Will perform other duties as assigned.

Required Minimal Qualifications:

• Two to three years of performance and leadership experience (preferably in the social services industry).
• Hands on experience supervising or supporting a small team.
• Well versed in trauma informed and/or family strengthening and development principles.
• Awareness of the child welfare system, including race and socioeconomic disparities within this system.
• Strong interpersonal, presentation, and communication skills, with the ability to work effectively with peers, staff, and community partners.
• Ability to work well in an administrative capacity with emphasis on number accuracy, hard deadlines, and internal systems administration.
• Ability to work well in a service-oriented environment that serves clients from diverse ethnic and cultural backgrounds.
• Commitment to social justice, empowerment of families and childcare providers.
• Competence with Microsoft Office and the ability to learn and master program administration software.

Physical requirements:

• Mental acuity to perform the essential functions of this position in an accurate and timely fashion.
• Dexterity to use office equipment; the ability to sit and work at a desk for extended periods of time.
• Ability to speak, hear, and understand speech at normal room levels.

BACKGROUND CHECK:

All offers of employment are contingent upon successfully completing this process.

COVID Policies:

All staff are required to be fully vaccinated (barring application for medical or religious exemptions). Wearing masks in the office is optional for our staff.

Hybrid Work: 

Children’s Council operates in a hybrid model and requires employees to be present in the office at least 3 days per week, with the option to work 2 days per week remotely. Applicants should be comfortable with both the remote and in office scenarios.

Benefits, and Employee Perks:

We offer a family-friendly workplace, plus competitive pay, and industry leading benefits package that includes:

• Employers paid Medical, Dental, Vision, Life, LTD and AD&D coverage.
• Voluntary benefits that include Supplement Life, Accident, Critical Illness, and Pet Insurance.
• 401(k) retirement plan with generous 8.5% match.
• Pre-tax Flexible Spending Accounts, Health Savings Account and Commuter Benefit programs.
• Generous paid time off (5 weeks of PTO), 14 paid holidays + a floating holiday for your Birthday.
• Ongoing training and professional development for all staff.
• Tuition Reimbursement

Equal Opportunity & Equity Statement

Children’s Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We comply with all applicable state and local laws governing nondiscrimination in employment. Our practices align with our commitment to workplace equity, diversity, and inclusion. We foster a work environment where our current and future staff feel welcomed without regard to race, color, religion, gender identity, national origin, sex, age, disability, or sexual orientation.