Operations Specialist

About this Role

Humanitru is an integrations-first software platform for nonprofits that empowers organizations to centralize their data and streamline their operations. By connecting with leading platforms like Mailchimp, QuickBooks Online, DonorSearch, and other best-in-class tools, Humanitru replaces legacy CRMs and eliminates data silos, giving nonprofits a unified view of their supporters and operations.

We are looking for an Operations Specialist eager to have an impact at a high-growth SaaS company. You’ll be joining our growing (remote) team in Richmond, VA as we continue to expand across the country.

You’ll have the opportunity to support the Chief Operating Officer in managing a wide variety of company functions from Finance & HR, Customer Experience, Product, to Sales & Marketing teams. As a self-starter, you’re passionate about building and implementing processes, managing special projects, and going above and beyond to cultivate strong relationships and establish rapport with internal stakeholders, all with an eye toward scalability.

This role also involves collaborating closely with team leads across the organization to ensure alignment on priorities, streamline communication, and identify opportunities for operational improvements. You'll assist as a connector between departments, helping to surface insights, remove blockers, and keep initiatives on track. Your ability to anticipate needs, adapt quickly, and juggle competing priorities will be key to driving momentum and supporting company-wide growth.

What You'll Accomplish

1. Oversight into Basic HR Compliance
2. Ownership over Basic Financial Operations
3. Reduction in C-Suite Operational Task Time

What You’ll Do:

• Maintain recurring financial processes (billing, commission, transactional revenue, expense reimbursements, accounts receivable, operational budgeting)
• Refine financial models and reports in conjunction with the Finance team
• Develop and document new policies and procedures to enhance cross-departmental operational efficiency
• Identify, implement, and document improvements to streamline workflows and processes
• Assist with special project management activities, supporting their planning, execution, and monitoring
• Ensure compliance with relevant regulations and industry standards, including all employee and state filings
• Plan and schedule leadership and company-wide in-person meetings
• Maintain hiring process documentation and tech stack (ATS, onboarding software, payroll, benchmarking)
• Oversee general onboarding for new hires before role-specific onboarding
• Proactively advise on team build-out and hiring as needed
• Contribute to leadership meetings, company-wide goals, culture, and strategies for growth.
• Serve as a subject matter expert on company policies to the Leadership Team.

Why Humanitru?

At Humanitru, we are more than just a company—we’re a team of passionate individuals who care deeply about the work we do and the impact we make. We are a remote-first company headquartered in Richmond, VA, offering the flexibility to work from wherever you thrive while staying connected to a collaborative, supportive, and dynamic team.

We believe in the power of teamwork and innovation, and every member of our team is a valued contributor to our shared success. We foster an inclusive culture where new ideas are encouraged, diverse perspectives are celebrated, and everyone has the opportunity to make their voice heard. Collaboration is at the heart of everything we do, and we love tackling challenges together, whether it’s brainstorming creative campaigns, fine-tuning strategies, or celebrating a job well done.

What sets us apart is our passion for the nonprofit sector and our dedication to our clients. We partner with mission-driven organizations, helping them achieve more through innovative technology and thoughtful support. When our clients succeed, we celebrate right alongside them—because their victories are our victories.

At Humanitru, you’ll find not just a workplace but a mission-driven environment where you can grow, make an impact, and help uplift the nonprofit sector. As a minority-and-woman-founded company, we are committed to diversity, equity, and inclusion—values that shape both our internal culture and the work we do every day.

If you’re looking to join a team where your ideas, talents, and contributions matter—and where your work has the potential to make a meaningful difference—Humanitru is the place for you.

Ready to Join Us?

If you’re excited about using your social media expertise to make a real impact, we’d love to hear from you! Apply today and help us empower and uplift the nonprofit sector through innovative technology.