Manager of Direct Care Services (2SLGBTQ+)

POSITION TITLE: Manager of Direct Care Services (2SLGBTQ+)

LOCATION/NEIGHBORHOOD: 65 Laguna Street, San Francisco, CA 94102

San Francisco neighborhood – Hayes Valley, Upper mid-market

REMOTE/ON-SITE/COMBO: On-Site Only

DEPARTMENT: Community Support Services

REPORTS TO: Carrie Schell (Director of Community Support Services)

FLSA STATUS: Full-time, Exempt

FTE STATUS: 1.00 (as an example)

COMPENSATION: $79,000 - $83,000 Salary (exempt)

PUBLIC TRANSIT PROXIMITY: ½ block from F Line, 1 block from Bus lines 6 & 7

SCHEDULE (Specific): Number of hrs. per week: 40hrs/week 9am-5:30pm (partial flexibility)

Days of the week: M-F

POSITION SUMMARY: Openhouse seeks a compassionate and innovative Manager of Direct Care Services (MDC) with experience engaging older adults and working within communities that are intersectionally diverse. This leadership role will support 2SLGBTQ+ seniors by ensuring they have access to formal and informal supports to live with dignity and age independently in the community. The ideal candidate embodies an understanding of equity versus equality, healthy boundaries, and uses a trauma-informed approach to support the needs of communities who have been marginalized by systems of care.

The MDC is one of two managers in Openhouse’s Community Support Services department. The MDC supervises 3 programs: DAS (Dept. of Disability and Aging) Case Management, CoC (Continuum of Care) Case Management, and the Mental Health Program. The MDC is a self-starter who is passionate about building social connections and advocacy, possesses innovative ideas, and the energy and impeccable organizational skills to motivate and support their team to meet the service needs of 2SLGBTQ+ elders. In this time, Openhouse Community Support Services are even more critical. Our mission of increasing access to 2SLGBTQ+-aging affirming services, reducing social isolation, and increasing community connectedness for 2SLGBTQ+ seniors lives at the heart of everything we do. The most successful MDC is an individual who proactively brings their love for working with elders and a positive attitude to work and who thrives in an ever-evolving, fast-paced, generative work environment.

ABOUT OPENHOUSE: Openhouse was founded in 1998 to enable lesbian, gay, bisexual, transgender, and queer (LGBTQ) older adults to overcome the unique challenges they face as they age by providing LGBTQ-welcoming housing, resources, high-impact direct services, and innovative community programs. As a result, Openhouse reduces isolation and empowers LGBTQ older adults to improve their overall health, well-being, and economic security.

Openhouse is committed to building a diverse, inclusive, and equitable workplace. We encourage applications from people of all backgrounds, including but not limited to candidates who identify as women, people of color, members of the 2SLGBTQ+ community, and individuals across the gender spectrum. We recognize that systemic inequities may discourage some candidates from applying unless they meet every qualification listed. If you believe your skills and experiences align with the role and you are passionate about our mission, we encourage you to apply. We value the unique perspectives and talents that each individual brings to our organization. Openhouse is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or any other characteristic protected by law.

EXPERIENCE:

• Experience providing supervision for case management, counseling, or housing programs/staff serving older adults or other vulnerable communities. (Required)
• Experience providing direct service provision to diverse older adults or other marginalized communities.

(Required)

• Experience engaging in crisis intervention with individuals experiencing high acuity mental health, substance use, and/or other high-intensity needs. (Required)
• Experience collaborating with a multi-disciplinary team to effectively build community partnerships. (Required)
• Demonstrated commitment to diversity, equity, inclusion, and ability to recognize and affirm that 2SLGBTQ+older adults live at intersections of race, ethnicity, class, culture, HIV status, sexual orientation, gender, gender identity, spirituality, and ability. (Required)

SKILLS:

• Exceptional strong organizational skills; ability to oversee multiple administrative systems and ensure fulfillment of staff deliverables, as agreed upon in program contracts. (Required)
• Excellent time management skills; ability to prioritize multiple tasks. (Required)
• Ability to give/receive feedback with care and thought. (Required)
• Strong de-escalation, conflict management, and problem-solving skills. (Required)
• Ability to build and grow relationships with community partners. (Required)
• Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of 2SLGBTQ+ community members. (Required)
• Proficient with Microsoft Office Suite and the ability to quickly learn software programs and online databases and tools. (Required)
• Crisis Management (Required)
• Conversational skills in Spanish, Cantonese, and/or Mandarin (Highly Valued).

COMPENSATION: Compensation is commensurate with experience. The range is $77k-83k annually plus benefits.

Openhouse offers a full benefits package including health and dental insurance; generous paid leave; and an enjoyable, vibrant, collaborative and supportive work environment. This position is eligible to participate in a 401(k) first day of the quarter following one year of service with an agency match.

TO APPLY: Please apply with an updated resume along with a cover letter that includes your connection to our mission to HR@openhousesf.org. No phone calls please.

Pursuant to the San Francisco Fair Chance Ordinance and the California Fair Chance Act, Company will consider for employment qualified applicants with arrest and conviction records. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to the applicant. After making a conditional offer and running a background check, if Company is concerned about a conviction(s) that is directly related to the job, the applicant will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. More information about the Fair Chance Act can be found by visiting https://calcivilrights.ca.gov/fair-chance-act.

Openhouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Women, people of color, transgender people, older adults and people with disabilities encouraged to apply.

https://www.openhousesf.org