Social Services Solutions Manager

Job Summary

Reporting to the Executive Director, the Social Services Solutions Manager provides case management and administrative services for the SAG-AFTRA Foundation Emergency Financial Assistance Programs. These services include services designed to work with individual SAG-AFTRA members, couples, and families to address the myriad of issues faced when working professionally in the Performing Arts and Entertainment Industry.

Responsibilities

• Provide brief, financial assistance-focused case management for SAG-AFTRA members of varying ages who are experiencing a crisis (including medical/mental health, domestic violence, housing insecurity, etc). Service can include needs assessment, advocacy for financial assistance through the Foundation, collaborative planning, and/or connection to other entertainment community or social service resources (nationwide)
• Schedules and meets with SAG-AFTRA members applying for financial assistance via video conference, phone, and in person as needed to gather information about financial circumstances and plan.
• Provides crisis assessment when needed and mandated reporting (mostly APS) as necessary
• Connects members to internal Foundation professional development programs such as entertainment career workshops and other services
• Participates in managing the Salesforce database of applicant and application data
• Responsible for submitting data for weekly grant disbursements
• Provides daily and weekly reports to the Executive Director
• Participates in a daily Assistance Team meeting to develop financial assistance plans for all financial assistance applicants
• Collaborates with the Financial Assistance Team on program development projects
• Manages and updates the public-facing database of local and nationwide resources for additional avenues of support
• Collaborates with partnering entertainment community financial assistance organizations
• Develop relationships and partnerships with new social service organizations when possible
• Maintains all paperwork and statistics pertinent to the program, ensuring the confidentiality of all information

Qualifications

• Bachelor’s Degree in Case Management or Social Work
• Minimum of 2 years of experience in providing case management services
• Able to consistently convey a sense of empathy with SAG-AFTRA members and demonstrate solid acumen
• Must have the willingness and drive to create and engage in a safe and stimulating working environment
• Strong interpersonal and communication (verbal and written) skills required
• Advanced computer and reporting skills; PC, G-Suite, MS Office
• Knowledge of Salesforce a plus
• Proven ability in assembling, compiling, analyzing, and summarizing data
• Able to work independently and effectively in a high-profile, fast-paced organization with diplomacy and tact
• High organization and attention to detail are critical for this position
• May be required to work an adjusted schedule, including evening or weekend hours
• Experience working with Performing Arts and Entertainment Industry population preferred

Compensation

$68, 640 annual salary. Benefits include a 401K retirement plan, escalating vacation, paid sick, personal days, and holidays, and employee health benefits, including medical, dental, vision, flex spending accounts, employee assistance programs, and life and long-term disability insurance.

Notes

• The SAG-AFTRA Foundation cannot provide relocation benefits to candidates.
• The above statements describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
• Staff members are expected to consciously and continuously promote the organization's mission, values, programs, and impact when presented with opportunities to participate in membership development and reach out to personal connections on behalf of the SAG-AFTRA Foundation.
• This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. They may be subject to change at any time due to reasonable accommodation or other reasons.

About the SAG-AFTRA Foundation

The SAG-AFTRA Foundation is a 501(c)(3) non-profit organization that provides vital assistance and free educational programming to SAG-AFTRA professionals while serving the public through its award-winning children's literacy program Storyline Online®. The Foundation relies solely on support from gifts, grants, and sponsorships to maintain its free programs.

The SAG-AFTRA Foundation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The SAG-AFTRA Foundation is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

To apply, please send a cover letter and resume to jobs@sagaftra.foundation