Communications Manager

Please read the entire posting and follow the submission instructions.

All requested items are required for consideration.

Provide is an equal opportunity employer. Black, Indigenous, People of color, women, LGBQIA+, Trans and Nonbinary people, and those with disabilities are strongly encouraged to apply. We prioritize applicants from our program states. These states are Alabama, Georgia, Kentucky, North and South Carolina, Florida, Mississippi, Louisiana, and Oklahoma.

Provide is seeking a savvy, strategic digital marketing and communications expert to grow Provide’s visibility. This person will play a critical role in helping us expand our reach among target audiences—namely health and social service providers in the Southeast—to advance our vision for a transformed healthcare system. The Communications Managerhas primary responsibility for managing Provide’s digital channels and works cross-functionally to design, implement, and evaluate effective marketing campaigns. This person also serves as an organizational representative when called upon, including exhibiting at industry conferences.

Our ideal candidate is a skilled marketing and communications professional with experience in the reproductive health, rights, and justice movement. They have a demonstrated track record of creating engaging, high-quality content across social media platforms and other digital properties. At their core, this person is an excellent communicator, organized, discerning, highly collaborative, and balances creativity with critical and analytical thinking. They are proactive in their approach to communications work; they plan ahead but remain flexible enough to pivot when needed. They consistently meet agreed-upon deadlines. Lastly, they center equity and inclusivity in all their work, using communication to break down stigma around abortion and other healthcare, advance racial justice, and promote a vision of a world where every person is treated with dignity and respect.

The Communications Manager leads the development and execution of digital marketing strategies that raise organizational visibility, promote engagement with key audiences, and support Provide’s programmatic goals. This is a full time (40 hr/week) remote work position based in the US. This position will require travel for organizational meetings and additional conference marketing (up to 25%). This position reports to the Director of Marketing and Communications.

Responsibilities include, but are not limited to:

Digital Communications Strategy and Implementation – 50%

• Ensures impeccable communications around Provide’s web-based and in-person trainings including but not limited to listing trainings on the Provide website, promoting trainings to hit target registration goals, and completing follow-up communications with registrants and attendees.
• Maintains a robust content calendar for all of Provide’s digital channels, including email, newsletters, social media, blog posts and other web content, and online advertising. Creates and curates a compelling mix of promotional, educational, and activating content that is aligned with Provide’s strategic goals, advocacy work, values, and voice.
• Monitors the news and messaging guidance from partners across the reproductive health, rights, and justice landscape to develop both proactive and reactive messaging that is aligned with Provide’s advocacy voice and goals. Uses good judgment to determine if/how to apply Provide’s voice when sharing news or movement items.
• Regularly reports on and analyzes results from digital campaigns, including producing monthly metrics reports, quarterly online engagement reports, and annual engagement reports. Works with the Director of Marketing and Communication to make meaning of topline metrics and inform ongoing strategy.
• Fields inquiries that come in via Provide’s website and other digital channels, routing inquiries from external audiences (including providers, donors, and media) to the appropriate staff person.

Internal Collaboration and Program Support – 30%

• Supports the marketing and communications needs of Provide’s program division (including program development, outreach/engagement, and program evaluation teams). Applies a strategic lens to all project requests to ensure alignment with strategic goals/priorities and works with the internal stakeholder(s) to plan and execute work to fulfill needs.
• Collects orders from staff and works with vendors to fulfill agency-wide quarterly product ordering of printedmaterials and other marketing products (such as swag items).
• Serves as an internal and external steward of the Provide brand, ensuring all products align with Provide’s core messaging, values, and visual brand standards.
• Assists the Director of Marketing and Communications with department planning, budgeting, and strategic initiatives to advance the needs of the organization, including but not limited to provider storytelling, media pitches, and advocacy messaging.
• Assists the Director of Marketing and Communications and Development team with donor communications and events, as needed. Fields urgent requests from the Development and Executive teams when the DMC is unavailable, as needed.
• Provides copyediting support and feedback to the Director of Marketing Communications and other internal stakeholders, as needed and requested.
• Participates in and makes valuable contributions to interdepartmental meetings, facilitating generative conversation and surfacing marketing communications needs/opportunities.

Conference Marketing and Outreach – 20%

• Works with the Director of Marketing Communications and programs division leadership to select appropriate conferences to prioritize for advertising, sponsorship, and exhibiting.
• Develops conference materials (e.g., handouts, swag items, ads).
• Travels to and represents Provide at select exhibit booths, including coordinating the logistics of transporting materials to and from the conference location, booth setup and teardown, creating audience-specific talking points, interacting enthusiastically with conference attendees, accurately promoting Provide’s offerings, and following up with new contacts appropriately.
• Communicates challenges, successes, and results to relevant collaborators to inform ongoing conference marketing strategy.

Qualifications

• A minimum of 3 year’s experience in a marketing/communications role, preferably in the nonprofit sector with responsibilities that included social media management and other digital communications. Experience withreproductive rights/health/justice communication is a plus.
• Excellent copywriting skills including the ability to produce compelling feature writing, profile writing, promotional copy, and advocacy messaging, including translating technical language and ideas into compelling language easily understood by non-specialists. Ability to write from a lens of equity and using inclusive communication.
• Excellent oral communication skills, including the ability to represent Provide with enthusiasm and communicate program offerings to diverse audiences at industry conferences. Previous experience with exhibiting (at community events or professional conference settings) is a plus.
• Experience working with a wide array of digital communications platforms including social media platforms (Instagram, LinkedIn, Facebook, Twitter/X), website editors (e.g., WordPress), and email marketing (e.g., MailChimp).
• Skilled at designing and executing compelling organic and targeted social media campaigns that drive reach and audience engagement. Experience with creating TikToks or Instagram Reels is a plus.
• Ability to produce brand-aligned multimedia content following principles of effective design using tools such as Adobe Creative Suite or Canva.
• Experience analyzing and reporting on digital performance and making recommendations using tools such as Google Analytics and various platform-based metrics
• Demonstrated ability to manage a project from start to finish while balancing additional responsibilities.
• Ability to travel for internal meetings, conference marketing, Provide trainings, and/or donor events as needed.
• Ability to work within a highly collaborative, remote, team-oriented environment.
• Commitment to and excitement about Provide’s core mission, values, and programs.

Location

Provide employees are remote workers and do not have a physical office location. This is a remote position for an applicant based in the United States who can work with others on a remote team. Up to 25% travel will be required for conferences and internal meetings.

Apply

To apply, please follow the link to our online application portal. To be considered, include a resume, two writing samples, and a cover letter that briefly explains how your experience meets the minimum qualifications for the position and answers these two questions:

1. What are reasons that people have abortions?
2. How would you describe reproductive justice to someone who was unfamiliar with the concept?

Interested candidates are encouraged to apply immediately. Please note that only applicants who have been selected for an interview will be contacted. All applicants will receive a notification of status as they move through the process. No phone calls, please.

About the Hiring Process

Selected candidates can expect three rounds of hourlong interviews with the hiring manager and other Provide staff. Interview questions will be provided in writing at least 24 hours ahead of each interview. Finalists will also be asked to complete a brief technical exercise ahead of the third interview. These candidates will be compensated $250 for time spent on the technical exercise.

Timeline

• Qualified applicants will be invited to first interviews on a rolling basis beginning November 4.
• Second interviews will begin the week of November 18.
• Third interviews and presentations of the technical exercise will be held the week of December 9.
• An offer will be extended by December 16.
• The desired start date for this position is Monday, January 6, 2025.

Equal Opportunity Employer

Provide is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. Provide believes that diversity and inclusion among our team is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

About Provide

Founded in 1992, Provide is a national remote organization working to ensure there is access to abortion. We envision an equitable sexual and reproductive health system that cares for the whole person with dignity and respect, centering marginalized communities where access to abortion care is restricted.

Provide offers free professional development for healthcare and social service providers to give accurate, informed, and non-judgmental referrals for abortion care. Through training and customized technical assistance, we partner with organizations to integrate abortion referral practices into their standards of care. We see potential for every person to play a role in ensuring accessible abortion care. We focus on five of the most critical systems of care for people of reproductive age: substance use, domestic and sexual violence, HIV, primary care, and family planning. By centering client autonomy and addressing pregnancy within the context of whole-person care, we help providers proactively and compassionately respond to their community’s needs around abortion.

Salary and Benefits

The Communications Manager is a full-time position with a salary of $77,500. Provide offers a generous benefits package beginning on day one, which currently includes:

• Group health and dental, and vision insurance with Blue Cross Blue Shield of Massachusetts
• Unlimited Paid Time Off – We highly encourage you to take time off to rest and prioritize wellness
• Plus 16 paid Provide holidays
• Plus Additional wellness days
• Plus One week off in the Spring
• Plus One week off in the Summer
• Plus one week off in the Fall
• Plus two weeks off in the Winter
• Plus sabbatical leave after 5 years
• 12 weeks paid parental leave
• Employer paid long and short-term disability
• Employer paid basic life insurance
• 403b retirement plan with 3% employer contributions after six (6) months of employment.
• Child and pet care stipends during Provide travel
• Employee Assistance Program
• $75 monthly stipend for phone
• $75 monthly internet
• $750 plus time off for professional development
• MacBook air, keyboard, mouse, monitor and necessary adaptors to stock your workspace
• $350 Productive Workspace allowance during the first year, $150 each year after

An important note about equitable pay and the posted salary:

It is well researched and documented that the process of salary negotiation is uncomfortable at best, inequitable at worst. Provide is committed to fairly and equitably compensating our team members from day one. Therefore, the posted salary and benefit package is our best offer. We have done a considerable amount of research to ensure the salary offered with this position is within the industry range for the skill set and experience we are seeking. It’s important to understand that there will be no salary negotiations should an offer be extended. We live by this practice as a demonstration to other organizations that equitable, transparent, and upfront conversations about salary attracts well qualified talent.