Membership Specialist

About Us:

For over 100 years, Girl Scouting has helped girls develop the skills and confidence they need to blossom into their best selves. From our earliest badges in electricity, aeronautics, and natural sciences to today’s all girl robotics teams and cookie entrepreneurs, girls have challenged themselves through our skill-building opportunities, worked with inspiring role models and developed lifelong friendships.

At Girl Scouts of Alaska, we are dedicated to building girls of courage, confidence, and character who make the world a better place. Our mission is to empower girls through leadership experiences, skill-building opportunities, and community involvement. As part of our dynamic and passionate team, you will join a group of individuals who are committed to ensuring that girls across Alaska have the opportunities and support they need to thrive.

Under the guidance of the Director of Membership and Customer Care and the Chief Operating Officer, the Membership Specialist develops and implements strategies for recruitment, retention, Service Unit building and support of our volunteers. You are the primary point of contact for volunteers and Service Units throughout your assigned areas. You are responsible for fostering a supportive volunteer community, forming new troops and recruiting new families as members and volunteers; and empowering volunteers to thrive in their roles to deliver the Girl Scout Leadership Experience (GSLE). You will work cross-departmentally to increase member retention and renewal rates, Net Promotor Scores, and volunteer satisfaction scores. Additionally, you will be responsible for monitoring and ensuring volunteer training through gsLearn, and welcome new volunteers with initial onboarding training.

At Girl Scouts of Alaska we offer a comprehensive and competitive benefits package designed to support your health, well-being, and financial security. Our benefits include:

• Generous Paid Time Off (PTO): Recharge and relax with ample PTO to ensure a healthy work-life balance.
• Holidays: Enjoy 11 paid holidays throughout the year, and paid holiday year-end office closure
• Work from Home: Work from home one day per week
• Health Coverage: Comprehensive medical, dental, and vision insurance to keep you and your family healthy.
• Financial Security: Long-term disability (LTD) and life insurance to protect your future.
• Retirement Savings: A 403(b) retirement plan with employer match to help you plan for your retirement.
• Family friendly environment

If you are committed to making a difference, seek work with lasting impact and want to help build girls of courage, confidence and character who make Alaska and the world a better place, join our team as the Membership Specialist. This position is based out of our Anchorage, Alaska Office and the pay starts at $26.00 per hour.

To be successful in this position:

You Are:

• Committed to the policies and mission of the Girl Scout organization and willing to become a Girl Scout member.
• Able to communicate effectively over technology (Skype, email, telephone, etc.).
• Proficient in using technology and digital tools for communication, training, and data management, including Microsoft Office Suite and Customer Relationship Management software (Salesforce and Looker), as well as the able to quickly learn new proprietary technology.
• A team player with strong interpersonal skills, able to build rapport and establish positive relationships with volunteers and colleagues from diverse backgrounds.
• Able to develop and maintain positive and effective working relationships with volunteers, parents, staff, girls, and families to drive qualified membership and volunteer leads.
• Highly organized with strong attention to detail and the ability to manage multiple tasks and priorities independently, take initiative, and thrive in a fast-paced environment while meeting deadlines with minimal oversight.
• Able to identify issues, analyze problems, and develop creative solutions for volunteer engagement.
• Able to work collaboratively with cross-functional teams and departments to achieve shared goals and objectives and contribute to big-picture goals.
• Able to exercise good judgment.
• Able to manage and maintain confidential information.
• Available for regular nights and weekend work, dependent on organizational needs.

You Need:

• Experience in volunteer recruitment and management preferred.
• Excellent written and verbal communication skills, with the ability to effectively communicate with volunteers, staff, community partners, and external stakeholders through a variety of methods.
• A customer service mindset with a focus on providing exceptional support and assistance to volunteers, addressing their needs and concerns promptly and professionally.
• Familiarity with the Girl Scout program, policies, and procedures, or a willingness to learn and become proficient in these areas.
• Access to automobile in working condition. Proof of meeting state requirements regarding auto licensing, driver's license, and liability insurance.

You Will:

• Spend up to 8 hours a day on the computer.
• Lift and carry at least 35 lbs.
• Complete an annual background check.

Girl Scouts of Alaska is an equal opportunity employer.