Operations Associate (Immediate Start)

Positions Report to: Director of Operations

Start Date: Immediate

Hours: Mondays - Fridays from 7:40 am – 4:15 pm, with some out of school time responsibilities

Compensation: The salary range for this role is $50,000-$65,239. (We believe in compensating staff members fairly in relation to each other. We take into consideration qualifications, credentials, years of experience, and one's impact on behalf of the organization - internal and external equity is taken seriously. East Harlem Scholars Academies also offers a comprehensive benefits package.)

FLSA Status: Exempt or Non-Exempt (depending on the final salary offering)

Who We Are

East Harlem Scholars Academies are community-based Pre-K to 12 public charter schools operated by East Harlem Tutorial Program (EHTP). EHTP began in 1958 as a children's reading group and has since grown into a multi-site after-school program for traditional public school students and a network of public charter schools focused on significantly increasing the college graduation rate in East Harlem. We are on track to serve at least 25% of East Harlem students by 2025, with enrollment for this year at approximately 2200 students in our schools and after school programs.

At EHTP we also aim to serve as an agent of change and thoughtfully contribute to the national fight for racial equity. Through our organization-wide commitment to anti-racism work, we prepare our scholars to effect change, challenge the status quo, and thrive in the world around them. As staff members, we face our own racial identities and conscious and unconscious biases. With this in mind, all of our professional development, curriculum, organizational materials, and processes are designed with a goal of racial justice. Read our racial equity statement here.

We ground all of our work in racial equity, in our core values, and in our four guiding pursuits: the Revolutionary Pursuit of Love, the Radical Pursuit of Knowledge, the Responsive Pursuit of Healing, and in the Relentless Pursuit of Results. These pursuits inform and are reflected in our current four key strategic priorities: to increase high-impact, high-quality academic curriculum, programming content, staff capacity, and coaching; to embrace and advance our use of technology; to deepen our embodiment of ethical and equitable radical humanity; and to efficiently operationalize teaching, learning, community, and care. For more information about Scholars Academies, please visit us at www.eastharlemscholars.org.

About the opportunity

We are looking for an Operations Associate to be responsible for smoothly running our reception desk and supporting our Director of Operations with facilities, technology, and compliance needs. As a member of Scholars Academies, you will work with the operations team to ensure that the main office is a warm, welcoming, and informative place for staff, families, and visitors. The Operations Associate will play a vital role in ensuring that the school’s non-instructional operations run smoothly and efficiently, and support all office functions by providing prompt, courteous, and thorough service to callers, visitors, and staff. A successful Operations Associate will troubleshoot technology issues (photocopiers, desk phones, postage machine), efficiently manage supply ordering and inventory systems for our school office and staff, and serve as a resource for all school staff.

What qualifies you

Please note that many do not meet 100% of the desired qualifications. If much of this describes you, we encourage you to still apply.

• You hold yourself to high professional and ethical standards
• You enjoy and/or have experience working with diverse populations of students and communities
• You believe that every student can and will learn when provided with a quality education
• You have demonstrated success in raising the achievement levels of traditionally at-risk students
• You are willing to be flexible in your role and adapt to school and student needs
• You are committed to continuous improvement and learning through professional development
• You have experience working in a fast-paced office setting and can shift gears seamlessly
• You possess excellent customer service skills and problem-solving abilities

Areas of Leadership

Main Office Communications

• Greet and check-in each visitor to the main office
• Maintain a welcoming and tidy environment in the main office
• Answer all phone calls and ensure that accurate messages are taken for other staff members, if necessary
• Assist in updating the school’s voicemail as necessary

Family Communications

• Make copies of and deliver to teachers all flyers, calendars, memos, and other documents that will be sent home
• Assist in translating these documents to Spanish, as necessary

Attendance

• Compile the daily attendance report
• Distribute the daily attendance report to the leadership team
• Call families of students who are not in school
• Log attendance following all family events

Student Records

• Update the ATS continuously including (but not limited to) demographic information, interim and state test results, attendance, lunch codes, transportation, behavior incidents, special education services, and title 1 service
• Ensure that PowerSchool is kept up to date with student demographic, attendance, and schedule information

Student Enrollment

• Lead student recruitment efforts
• Ensure that all new families complete enrollment paperwork and submit supporting documents prior to their first day of school
• Contact families form the wait-lists as seats become available
• Maintain accurate and up to date student rosters
• Process yellow bus and Metrocard requests for families

Student Support

• Provide students with simple medical care (ice packs, temperature readings, etc.)
• Perform recess, lunch, bus, arrival, etc. duty as assigned

Aesthetics and Main Office Support

• Oversee the tidiness of the Main Office, Conference Room, and Staff Collaboration Room
• Ensure that communications displayed are up to date and accurate
• Receive and distribute all mail

Thank you in advance for taking the time to apply to East Harlem Tutorial Program.