Volunteer and Program Manager

About End of Life Choices California

Our mission is to provide Californians with the information and support they need to navigate their legal end-of-life options. Our statewide organization has over 50 volunteers helping answer inquiries, conducting awareness-raising presentations regarding end-of-life planning, options, and resources, and supporting people utilizing California’s End of Life Option Act (EOLOA). We are a small organization where much of our direct services are provided by our trained volunteer team.

Overview

We are seeking a Program Manager to oversee volunteer recruitment, training and management, and support education and outreach efforts. This is a remote position that reports to the Executive Director. Knowledge and experience with end-of-life issues is a plus but not required. 30 - 40 hours/week

Primary Responsibilities

Client Services:

Recruit, train, and manage new and existing volunteers

Establish and maintain relationships with volunteers, recommending and assigning areas for engagement based on their interests and skills

Train phone volunteers and coordinate volunteer phone schedule

Monitor and provide support to volunteers regarding inquiries from the public

Maintain database that tracks communication with clients, and includes the resources we use

Coordinate volunteer support for planned days of ingestion under the EOLOA

Maintain engagement of volunteers through monthly meetings, recognition, and annual (or twice a year) appreciation events in Southern and Northern California

Maintain and manage POINT, our volunteer database

Education and Outreach: (Initially work with our volunteer Speakers Program Coordinator to transition the following responsibilities to this position over a period of time)

Respond in a timely manner to inquiries for speakers and presentations.

Perform outreach to groups interested in presentations and participation in health fairs

Coordinate scheduling of volunteer speaker team

Build relationships with hospices and other interested groups for referrals for our services and in-service or speaker presentations.

Administrative

Participation in Organizational Management Team (OMT) weekly meetings

Prepare materials for quarterly Board meetings

Ensure volunteers have necessary materials to perform their roles successfully. Post appropriate materials to Volunteer portal.

Order and disseminate collateral to volunteer team as needed

Reliable internet connection (to attend all meetings virtually)

Technical requirements – familiar with Google Workspace (Gmail, Google Drive, Google Docs, etc.), Zoom, and Microsoft PowerPoint a plus