Program Specialist

Company Overview:

If you are seeking to join an organization where you can Empower Communities and Change Lives, this social service organization is full of like-minded people like you. The Urban League of Hudson County Inc. was established in 1972. We are a 501c3 non-profit organization that unifies employees, clients (children/families), communities and supporters to help us differentiate ourselves from competing organizations. This community service-based organization provides services to enhance the lives of children and families in need of childcare and many other services.

General description:

The ULOHC Childcare Department provides financial assistance to eligible parents, guardians, and foster parents to assist with the cost of childcare. As a Program Specialist, you will be responsible for entering data to create childcare agreements. Program Specialists re-evaluate existing cases monthly. You will be responsible for redetermining a family’s continued eligibility and documenting the entire file history. A Program Specialist must also review and utilize multiple systems to ensure provider compliance and eligibility before childcare agreements can be authorized.

Job Duties/Responsibilities:

• Review parent’s renewal applications for accuracy and completeness
• Enter data into internal and external databases with a high degree of speed and accuracy
• Calculate client all forms of income including child support
• Create spreadsheet for tracking
• Retrieve data from internal and external databases
• Determine continued eligibility and mail approval or denied documents as appropriate
• Create childcare agreements
• Maintain both electronic and non-electronic files
• Attend training and professional development as needed
• Provide quality customer service to parents and providers
• Prepare and distribute appropriate communications to parents and providers
• Maintain, secure, and safeguard confidential information
• Other related duties as requested, assigned, or directed

Knowledge and Skills:

• Ability to enter data with a high degree of speed and accuracy
• Strong attention to detail
• Strong organizational skills
• Ability to multi-task in a fast-paced environment
• Ability to meet productivity standards within established timelines
• Knowledge of Microsoft Office Suite

Education and Experience:

• High school diploma required; Associates degree (preferred)
• Experience in case management, childcare subsidy or social services background (preferred)

Hours of operation:

• Monday - Friday, 8:30am - 4:30pm 35 hours per week