Resident Services Manager

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Resident Services Manager for our Permanent Supportive Housing Sites in San Mateo County.

About the role: The Resident Services Manager will oversee services provided to all permanent supportive housing residents. The primary role of this position is the supervision of Resident Services Coordinators assigned to each site. In addition, this position holds the responsibility for monthly administrative reports, budget adherence and works directly with their supervisor.

The People and Culture: You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

Our Benefits & Perks:

• $80,000.00-$95,000.00, DOE
• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
• Dynamic, mission-driven culture and supportive leadership. We support you in supporting others

How You Make an Impact:

• Develop, with other key staff, a vision and philosophy for services offered through the Supportive Housing programs.
• Empower employees to fulfill the program’s mission and philosophy in an effort to meet the needs of individuals and their families.
• Oversee all service coordinators responsible for the delivery of services to individuals and families within the Supportive Housing sites.
• Provide leadership and direction by collaborating effectively with property management entities and modeling exceptional partnerships.
• Provide training and offer staff development activities intended to enhance the high quality of services provided to Abode Services clients.
• Collaborate with other organizations in the community to provide comprehensive services to clients.
• Assist service coordinator in providing access to needed services in the community including, but not limited to, assessments/treatment services for any developmental concerns, childcare, learning disabilities, behavior problems, school readiness, victims of domestic violence, exposure to drugs and alcohol issues in the family.
• Regularly evaluate the services delivered on site including Supportive Housing and Children’s services.
• Ensure that all services and activities are properly documented in case files, on time sheets, and through our electronic database systems.
• Other duties as assigned.

How You Meet Qualifications:

• Bachelor’s degree in Sociology, Psychology, Social work, or equivalent experience required.
• 3 years case management experience providing services to homeless or low-income individuals and/or families.
• 2 years' experience providing staff supervision, budget, and contracts management
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
• Driving and transportation of participants when required.
• Work evening and weekend hours when required.

COMPETENCIES:

• Excellent verbal & written communication, organizational, and time management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work well independently and collaboratively with teams.
• Ability to take the Initiative, be flexible, have self-motivation, and the capacity to respond effectively in stressful situations.
• Experience using data collection software for documenting and reporting requirements.
• Experience with community networking and resource building.
• Basic knowledge and understanding of applicable federal, state, and local laws.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace