Program Director - Help Center & Senior Community Connections

Shift Schedule: Monday-Friday: 9AM-5PMHours Per Week: 35

General Responsibilities

The Program Director oversees the Help Center and Senior Community Connections (SCC) programs. This leadership role involves managing a team of professionals, including the Help Center Social Work Supervisor and SCC program staff, ensuring that high-quality, person-centered services are delivered efficiently and effectively. The Program Director will oversee staff management, program resource development, quality assurance, outreach, and training while ensuring program deliverables exceed expectations. The role requires a collaborative leader with strong coaching, multitasking, and relationship-building skills to motivate a highly skilled team. This position currently offers a hybrid work schedule.

Specific Duties and Responsibilities

• Lead the daily operations of the Help Center and SCC programs, ensuring seamless service delivery

• Supervise Master’s-level social workers, case managers, a registered nurse, and others as needed across four boroughs

• Provide regular supervision, performance evaluations, and professional development opportunities

• Utilize client record databases to track service units and analyze program performance

• Ensure compliance with funder and JASA standards, maintaining high-quality service delivery

• Oversee comprehensive screenings and assessments, developing individualized service plans

• Develop and maintain relationships with multiple philanthropic funders

• Prepare and submit program reports, ensuring timely responses to funder requests

• Establish and strengthen internal and external partnerships to enhance service delivery

• Conduct outreach and education efforts to increase program visibility and engagement

• Contribute to the strategic leadership of the Care Management & Information Services portfolio

• Support a strength-based, person-centered approach, promoting client independence and self-determination

• Perform other duties as assigned.

Requirements:

• Graduate of an accredited university with a Masters Degree in Social Work, Counseling, Gerontology or other related field

• Minimum of 3-5 years post-master’s level experience in social services

• Strong understanding and knowledge of the long-term care support services available to aging adults in New York City

• Familiarity with the older adult and people with disabilities populations

• Demonstrated organizational skills and ability to provide professional supervision and leadership to staff

• Basic computer skills and knowledge of Google suite, video conferencing and client databases to enhance effective remote work

• Ability to travel across New York City, mainly the Bronx, Brooklyn, Manhattan and Queens, on public transportation

• An understanding and appreciation of the roles of race, religion, ethnicity, sexual preference, and individual values have as they relate to serving clients