Intake Officier

Position: Intake Officer

Job Description: The Intake Officer is primarily responsible for receiving incoming calls regarding workplace grievances, opening cases in the system, and processing/tracking said cases as they move through the organization’s grievance and arbitration system. The Intake Officer also provides administrative assistance to the rest of the team by updating databases, accessing files, note-taking, preparing mailings and performing other administrative tasks as needed. The Intake Officer must adapt quickly to changing priorities, a fast-paced work environment and short turnaround times.

Requirements and necessary skills:

• Must be Bilingual in English and Spanish
• High School Diploma or relevant 1+ years of administrative experience
• This position requires a patient, cordial listener who is comfortable spending a significant portion of the day on the phone can follow instructions and keep accurate records
• Detail-oriented, quick learner, with excellent organizational skills and strong writing skills
• Candidates must be comfortable working on a computer and have a strong command of Microsoft Outlook, Word, and Excel