Field Supervisor

ABOUT JASC AND JOB SUMMARY

Founded in 1946, JASC helped resettle nearly 20,000 Japanese Americans in Chicago following their incarceration during WWII. The organization’s initial focus was on jobs and housing and shifted to provide social services to support the Japanese American & broader Chicago community. Today, JASC offers Adult Day Services & Home Support Services for older adults, preserves Japanese American cultural heritage through the Legacy Center archives and collections, and shares Japanese culture through classes, art and music.

JASC is at an exciting inflection point in its 79-year history and has recently moved into a newly renovated building in the West Ridge neighborhood of Chicago, allowing the organization to expand programs and impact a wider community that serves all ages, races, and ethnicity from a foundation of Japanese American values.

The Home Support Services (HSS) program at the JASC offers assistance to individuals who need in-home care in a compassionate and culturally competent manner. Currently, JASC employs 75+ homemakers to service 90+ clients throughout the city and suburbs of Chicago. Part time homemakers provide assistance with household tasks such as cleaning, planning and preparing meals, doing laundry, shopping and running errands. Homecare aides also assist clients with personal care tasks, such as dressing, bathing, grooming and following special diets.

DUTIES & RESPONSIBILITIES:

JASC is searching for a Field Supervisor to be responsible for ensuring our homemakers deliver exceptional services to our clients, empowering them to maintain independence and quality of life in the comfort of their own homes.

Key Responsibilities:

• Direct and supervise a team of part time homemakers, providing guidance, support, and mentorship to ensure delivery of compassionate and culturally sensitive care to our clients.
• Meet with clients, families, and care providers to implement personalized care plans, taking into account their specific needs, preferences, and medical conditions.
• Monitor and maintain the quality of care provided by staff through pre-service training, regular assessments, scheduled & surprise in person site visits, feedback sessions, and performance reviews.
• Maintain accurate documentation of client interactions, assessments, and service delivery in compliance with regulatory requirements and organizational policies.
• Conduct outreach activities to promote in-home services, engage with potential clients, and recruit qualified homemakers, expanding JASC’s reach in the community.
• Serve as a liaison between clients, caregivers, and other healthcare professionals to ensure coordinated care.

Requirements

• College degree preferred in healthcare, social services, or related field
• Three to five years of homemaker services or related social services experience with older adults and/or family populations.
• Management or supervisory experience preferred
• Frequent travel & car required for client & homemaker site visits
• Must be flexible and available to work after regular business hours 7 days a week to intervene in important client matters
• Proficiency in Microsoft Office, Google Suite, and electronic health record systems
• Strong interpersonal skills and ability to communicate effectively with clients and team members of diverse backgrounds
• Detail orientation with a commitment to thorough documentation and quality assurance
• Must function independently and have flexibility, personal integrity and the ability to work effectively with personnel, clients and support agencies.