Program Manager, Global Skills Union Pathway Project (GSUPP)

Program Manager, Global Skills Union Pathway Project (GSUPP)

Reports to

Senior Director of Work Readiness

Summary

The Welcoming Center, in partnership with The Philadelphia Council AFL-CIO, is piloting the Global Skills Union Pathway Project (GSUPP), which will support immigrants with the training and coaching needed to obtain and advance in union careers with industry partners. The Program Manager for GSUPP ensures the effective delivery of services that empower immigrant participants with upskilling and job placement in high-demand, union industries such as life sciences, healthcare, and the skilled trades. The Program Manager is responsible for ensuring that program implementation aligns with the organization’s mission, values, and workforce development strategy to foster an inclusive and thriving labor market. The role demands leadership, strong coordination, and the ability to foster partnerships between a diverse set of stakeholders to develop accessible pathways to union jobs while also meeting the needs of both the local workforce and industry partners.

The Program Manager will oversee the development and implementation of training, volunteer mentorship, and individualized job readiness support. They will collaborate closely with employer partners and unions to customize training curricula and provide participants with ongoing coaching support for career advancement. The role also involves recruiting and managing volunteers, as well as coordination with program staff across departments that assist in the delivery of services.

Key Responsibilities

• Program Implementation & Management: Oversee the day-to-day operations of GSUPP, ensuring smooth execution of all program phases, including curriculum development, outreach and recruitment, training delivery, mentorship, job placement, employer coordination, and reporting.
• Stakeholder Engagement: Serve as the primary point of contact for program partners including Philadelphia AFL-CIO, employers, and other staff assisting with delivery service such as English as a Second Language (ESOL) instructors.
• Curriculum Development: Lead efforts to refine and adapt curricula for ESOL, career exploration, job readiness, and specialized industry training in coordination with the ESOL and Work Readiness departments and industry partners. Work with employers to integrate industry-specific competencies and employer expectations are integrated into the training.
• Participant Training & Support: Guide participants through the program by coaching individuals and facilitating group workshops and other training that will ensure participants are able to obtain and upskill in union jobs. Ensure all participants receive the necessary support to thrive in their training and subsequent employment.
• Data Management & Reporting: Maintain detailed participant records and program data. Support the evaluation process by tracking progress, administering pre/post-assessments, developing reports, and gathering feedback from participants and employers.
• Program Growth: Contribute to the program's expansion and sustainability by identifying opportunities for new employers and union partners, pre-apprenticeship and apprenticeship opportunities, and other potential areas for growth. Work with internal teams to secure future funding and resources.
• Outreach & Promotion: Actively represent GSUPP at community events, job fairs, and employer meetings. Promote the program to potential participants, employer partners, community organizations, and other stakeholders to expand the program’s reach and impact.

Work environment

• Location: The position is based in Philadelphia, PA, with potential travel within the region for employer visits, outreach, and community events.
• Schedule: Full-time, hybrid (3 days in the office minimum), with the possibility of evening and occasional weekend hours as needed to accommodate the schedules of program participants and employers.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 5-10 pounds at times.

Preferred education and experience

• Program Management Experience: Bachelor’s degree or higher preferred. At least 2-5 years of experience in workforce development or a related field, with strong skills in project management, training, and coordination of multi-stakeholder efforts.
• Cross-Cultural Competence: Strong interpersonal skills and the ability to adapt to intercultural communication, with a professional and approachable demeanor. Lived or working experience working with immigrant and underrepresented communities is highly desirable.
• Leadership & Supervision: Proven ability to lead and coordinate with staff and volunteers.
• Organizational Skills: Proven track record for maintaining program compliance with governmental and grant-funder regulations. Exceptional organizational and time-management skills, with attention to detail and the ability to prioritize tasks and meet deadlines.
• Analytical & Reporting Skills: Strong analytical skills to evaluate program effectiveness and identify areas for improvement. Experience with program evaluation and reporting, including familiarity with tools like Excel and SurveyMonkey.
• Technology Proficiency: Familiarity with cloud-based platforms, Microsoft Office Suite, SharePoint, Salesforce, LinkedIn, and other job-seeking and remote learning tools.
• Communication & Outreach: Excellent verbal and written communication skills. Ability to effectively communicate program goals, successes, and challenges to a range of audiences, including community groups, stakeholders, and potential employer partners. Bilingual ability is a plus, though not required.
• Commitment to Diversity: A strong commitment to diversity, equity, and inclusion within the workplace and the broader community.

Affirmative Action/EEO statement

• The Welcoming Center does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
• The Welcoming Center will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and

activities may change at any time with or without notice.

Salary range

$55,000 - $58,000 annually based on skills and qualifications

How to apply

Please send a cover letter and resume to jobs@welcomingcenter.org with subject line: Program Manager. Applicants must submit a cover letter and resume tailored to the job posting. Incomplete or incorrect submissions will not be reviewed or considered.