Lobby Ambassador & IMAX Theater Usher

Lobby Ambassador/IMAX Theater Usher

The Maryland Science Center is proud to be the home to the St. John Properties IMAX Theater. This five-story, 38 surround-sound speaker theater plays a variety of IMAX films. Volunteers are needed to ensure guests have the best IMAX experience possible.

Duties as usher:

• Collect tickets and assist guests as they enter and exit theater
• Assist seating large groups
• Clean and maintain the theater between films
• Help Maryland Science Center guests have the best visit possible.

Lobby ambassadors provide visitors with a warm welcome and are on hand to collect ticket stubs and answer questions. This is a great role for volunteers who are at ease interacting with the public and have excellent customer service skills.

Duties as lobby ambassador:

• Welcome guests, hand out map guides, and provide general information
• Scan tickets as guests enter the science center and ensure guests are wearing the day’s colored wristband
• Act as quasi-security for the front harbor lobby to ensure visitor safety and satisfaction
• Roam exhibit floors, answer questions, and ensure guests are having a safe and pleasant science center experience
• Refer complaints in a courteous manner to the manager of the day

Required skills:

• Excellent communication and customer service skills; at ease with people
• Dependability
• Ability to exhibit great patience with school-aged children and their adult chaperones

Physical Requirements:

• Ability to stand and walk for extended periods of time
• Ability to use stairs both inside theater and in exhibits
• Comfortable working in low lighting (usher work)

Training:

• Provided by Guest Services

Schedule:

4-hour shifts are available Friday-Sunday.

Minimum Commitment:

Two consistent 4-hour shifts per month, for a minimum of three months. A willingness to volunteer for additional hours is always welcome!