Jira Administrator

Jira Administrator is expected to put in at least 5 hours per week and be responsive to emails within 36 hours.

SUMMARY:

Reporting to the Associate Director of Operations: Strategy & Business Operations - Atlassian Products, the Jira Administrator is responsible for integrating Jira and Confluence with the current systems, designing workflows, permission, and screen schemes for each business unit. The incumbent will also be responsible for maximizing the features of the product and integrating solutions for process improvement. They will work closely with the project team and act as a liaison between different key stakeholders across the organization. The Jira Administrator takes the initiative to identify opportunities, address performance/process gaps, and track risks, issues, and assumptions. The Jira Administrator is responsible for communicating any business function misalignments to the Jira project team and documenting changes.

PRIMARY RESPONSIBILITIES:

• Construct custom dashboards using various filter types in Jira.
• Develop Confluence pages and integrate Jira projects as requested.
• Maintaining customizations across projects/environments in Jira/Confluence.
• Excellent understanding of Jira workflows, permission schemes, notification schemes, screens schemes, etc.
• Work with the Systems Administrator to configure, maintain, and upgrade Atlassian Jira, Service Desk, and/or Confluence.
• Work with the Learning Developer to develop and compile training materials based on the group’s needs.
• Analyze and apply business requirements to workflows in Jira.
• Ensure the project is within scope and baseline.
• Contribute to project status reports.
• Track work activities and project statuses of ongoing projects.
• Attend regular meetings as necessary.
• Provide project support to the associate director.
• Be willing to attend virtual meetings in the EST timezone (GMT -4:00) and respond to emails within 36 hours.
• Perform other duties as required.

EXPERIENCE/REQUIREMENTS:

• Minimum one year of experience with Jira and Confluence with administrative oversight.
• Comfortable learning and using a variety of technical solutions to complete project deliverables.
• Knowledge of agile project management methodologies, tools, and lifecycle.
• Experience using Google product applications or GSuite.Strong attention to detail in all aspects of work.
• Strong ability to self-motivate, multi-task, and prioritize effectively. Proven ability to work under pressure and meet deadlines in a fast-paced and online environment.
• Demonstrate strong written and oral communication skills to elicit information and provide accurate information clearly and concisely.
• Very comfortable working in a virtual team environment incorporating group problem-solving; shares information and responsibility.
• Committed to attending team and ad hoc meetings.
• Strong relationship-building skills, both internally and externally.
• Outgoing, persistent, and energetic. Strong communication and interpersonal skills; able to handle requests and complaints professionally, non-confrontational.
• Creative problem-solving skills and capacity for innovation.
• Thrive working collaboratively with STW staff.
• Enjoy taking initiative, adaptable, and able to work under pressure.

Education:

• Some education in information technology, business administration, and/or project management from a recognized post-secondary institution; equivalencies of education and experience may also be considered.

Preferred

• Experience in technical writing.
• Experience in working on technology projects or similar.

How to apply:

If interested, please fill out our application form:

https://docs.google.com/forms/d/e/1FAIpQLSd1BYYDzyUGgWS7EfSh3g5D3REA491B0z6Mdz3_4m3G-BL7nQ/viewform or email your resume to newvolunteers@savethewater.org. We would love to hear from you!