American Red Cross - Disaster Workforce Engagement - Onboarding Lead

The purpose of Onboarding/Placement is to initiate a Disaster Cycle Services relationship and engage the worker by providing assignments matching their motivation and interests, while filling Disaster Cycle Services open positions and meeting service delivery demands. The steps in Onboarding/Placement include:

• Interview
• Department Overview
• Initial Engagement

Key Responsibilities:

• Develop, implement and provide oversight to regional tasks ensuring all new volunteer applicants are interviewed, placed in an activity for engagement, provided a supervisor and department overview within established standards.
• Active participation on the Disaster Workforce Engagement Team.
• Engage volunteers to accomplish assigned tasks.
• Collaborate to ensure worker satisfaction with tasks and active involvement, providing timely feedback, and monitoring the completion of training.
• Participate in the annual Volunteer Needs Assessment and Recruitment Plan activities.
• Serve as the primary regional representative (or assign designee) on Division Disaster Readiness Workgroups

Qualifications Required:

• Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.

Leadership Skills

• Knowledge of Red Cross Disaster Services and Regional Programs and Activities

Customer Focus

• Is dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Action Oriented

• Enjoys working hard; is action oriented and full of energy for the things that she/she sees as challenging.

Manages Diversity

• Treats all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes.

Building Effective Teams

• Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Personal Learning

• Picks up on the need to change personal, interpersonal and managerial behavior quickly; watches others for their reactions to his/her performance and adjusts; seeks feedback.

Informing

• Provides the information people need to know to do their jobs and to feel good about being a member of the team; sets clear expectations; deals with problems in a timely manner; regularly reviews individual performance and holds timely discussions.

Delegation

• Clearly and comfortably delegates tasks and decisions; broadly shares responsibility and accountability; trusts people to perform; lets direct reports finish their own work.

Directing Others

• Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.

Composure

• Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during stressful times; is a settling influence in a crisis.

Motivating Others

• Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team members; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes individual feel his/her work is important; is someone people like working with and for.

Strategic Agility

• Sees ahead clearly; anticipates future consequences and trends accurately; has broad knowledge and perspective; is future oriented; creates competitive and breakthrough strategies and plans.

Dealing with Ambiguity

• Effectively copes with change; can shift gears comfortable; decides and acts without having the total picture; isn't upset when things are up in the air; can comfortably handle risk and uncertainty.

Attention to detail

• Good organizational skills
• Computer savvy-knowledgeable and familiar with Red Cross training databases.