Customer Service Representative Volunteer

STEM Canada is a registered not-for-profit global program that specializes in an advanced, bar-none STEM-based educational curriculum that emphasizes the interconnected subject areas of science, technology, engineering, and math (STEM). The STEM program is open to all students from preschool to high school with the mission to deliver top-notch STEM literacy and application, designed to teach students in the STEM fields, yielding globally competitive results.

Are you excited about shaping the future of global education? We’re looking for enthusiastic volunteers to join our international event planning team for an upcoming Global Education Fair, where we’ll showcase our innovative Medical Science and Engineering Academy to a diverse audience. This is a unique opportunity to gain invaluable experience, work alongside industry experts, and make a significant impact on the educational landscape. By volunteering for 3 months, you’ll help create an engaging and memorable experience for attendees while showcasing the transformative potential of our innovation programming for students ages 7-17. Come be a part of this exciting project and help us connect with parents, students, and educators from around the world!

Location: Remote

Time commitment – 6 hours/week

Description: As a Customer Service Representative for STEM Canada, you will be responsible for managing attendee inquiries and providing support throughout the Global Education Fair. Your role involves resolving issues related to registration and participation, ensuring that attendees have a positive and seamless experience. Your effective communication and problem-solving skills will be key in addressing concerns and delivering outstanding customer service.

Key Responsibilities:

• Respond to attendee questions and concerns via email, chat, or other communication channels before and during the event.

• Offer assistance with registration issues, technical difficulties, and other participation-related matters during the virtual event.

• Address and resolve any problems attendees encounter, ensuring timely and effective solutions.

• Keep accurate records of inquiries, issues, and resolutions to track common problems and improve future events.

• Work closely with the event management and technical teams to escalate and resolve more complex issues.

• Ensure that attendees have a positive experience by providing helpful, courteous, and efficient support.

Requirements: 

• Proven experience in customer service with the ability to manage inquiries and resolve issues effectively.

• Strong problem-solving skills to address and resolve attendee concerns and technical issues.

• Excellent verbal and written communication skills to interact professionally with attendees and team members.

• High attention to detail to accurately handle and document inquiries and resolutions.

• Ability to remain patient and empathetic when addressing attendee concerns, ensuring a positive experience.

Benefits:

• Play a crucial role in ensuring a positive and smooth experience for attendees at a high-profile global event.

• Gain valuable experience in customer service and support while working with industry experts and event professionals.

• Connect with educators, industry leaders, and fellow volunteers, expanding your professional network.

• Develop and enhance your customer service, problem-solving, and communication skills in a dynamic and supportive environment.

• Be part of an inclusive team dedicated to diversity and equity in education.

SMAC is strongly committed to equity and diversity within its community. We welcome and encourage applications from all religious backgrounds, persons of color, women, Indigenous/Aboriginal persons, persons with disabilities, and others who can contribute to the diversification of our community.

Interested candidates are encouraged to submit a resume and a cover letter to volunteer@stemcanada.ca

We thank you for your interest in this opportunity; however, only those selected for an interview will be contacted. 

Interested individuals should submit their resume for immediate consideration.