Google Workspace Technology

As a technical support volunteer for our non-profit organization focused on incarcerated people of color, recidivism, and aftercare services to reduce reentry, you will play a crucial role in ensuring smooth operations and effective communication within our virtual workspace. This volunteer position will be conducted virtually, allowing you to contribute from anywhere in the Eastern time zone. Here is a job description for the technical support volunteer role:

Responsibilities:

• Support the onboarding process for new team members, providing technical assistance and guidance to ensure a seamless integration into our virtual workspace.
• Answer emails and address technical issues relating to our Google and GoDaddy accounts, troubleshooting problems and providing solutions to ensure smooth functionality.
• Monitor and address technical issues on a weekly basis to ensure that everyone is able to communicate effectively with each other via our Google Workspace platform.
• Collaborate with the IT team to troubleshoot and resolve any technical challenges or system errors.
• Provide technical assistance and guidance to team members regarding the use of various software and applications utilized by the organization.
• Document technical issues and resolutions, maintaining accurate records for future reference.

Requirements:

• Strong technical skills and familiarity with Google Workspace (formerly G Suite) applications, including Gmail, Google Drive, Google Docs, Google Sheets, and Google Meet.
• Experience with GoDaddy account management and troubleshooting.
• Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
• Strong communication skills, both written and verbal, to effectively address technical inquiries and provide instructions to team members.
• Availability in the Eastern time zone to ensure prompt assistance during working hours.
• Attention to detail and ability to prioritize tasks to meet deadlines.

Benefits:

• Gain hands-on experience in providing technical support within a non-profit organization.
• Contribute to a meaningful cause and make a difference in the lives of incarcerated people of color.
• Enhance your technical skills and knowledge in Google Workspace and GoDaddy account management.
• Collaborate with a team of professionals and learn from their expertise.
• Receive recognition and appreciation for your valuable contributions.