Volunteer Office Assistant / Receptionist

DUTIES:

• Answer all incoming phone calls utilizing appropriate phone protocol.
• Answer questions from callers; refer callers to the appropriate staff member, as needed.
• Enter data member attendance into computer.
• Assist office staff with filing, copying, light typing, mailings, and folding and labeling newsletters.
• Assist members with trip and birthday and special program sign-ups.
• Make “activity specific” phone calls to confirm participant’s attendance at events.
• Respond to members questions regarding daily program schedule and lunch menu.
• Direct those who arrive for an appointment to have a seat in the waiting area. Inform the appropriate staff member of the appointment.
• Refer perspective members of RSS to a social worker or other senior staff member and provide them with a new-member application.

QUALIFICATIONS:

• Good Communication Skills
• Computer Skills
• Able to multi-task

TRAINING WILL INCLUDE:

• Using the copier.
• Using the phone system and proper phone answering protocol.
• Familiarizing volunteer with supplies, i.e., new member materials, mailing envelopes, class-trip materials, special program sign up procedures, etc.
• Using proper customer service techniques.
• Using and properly storing the volunteer sign-up book.