Development Operations Manager

BACKGROUND

Irish Arts Center (IAC), based in Hell’s Kitchen, New York City, and renowned for presenting dynamic, inspiring, collaborative experiences of the evolving arts and culture of Ireland and Irish America in an environment of warm Irish hospitality, is seeking a Development Operations Manager, to join the seven person development team, as the organization completes its third successful year of ambitious programming in a state-of-the-art new home.

Founded in 1972, Irish Arts Center (IAC) is a national and international home for the presentation, development and support of work from artists and cultural practitioners, established and emerging, who work in Irish, Irish-American and other contexts, in traditional, contemporary, and modern disciplines. We seek to broaden the lens of Irish culture to include artistic work that might not traditionally be seen as “Irish,” but engages the relationship between Irish culture and other cultures represented in New York City and around the world.

Irish Arts Center aims to provide cultural experiences for artists and audiences that are innovative, dynamic, meet the highest standards of excellence, and celebrate our common humanity, in an environment of warm and welcoming Irish hospitality. We seek to preserve and engage the evolving history and traditions of Ireland and Irish America, while actively embracing the modernity, dynamism, and diversity of the global Irish diaspora, and Ireland’s identity as a modern European country, placing Irishness in dialogue with the broader cultural ecology of New York City and beyond, as we seek to inspire, innovate, and entertain. As we have throughout our history, the Center also provides community education programs in Irish arts and culture, and seeks to increase access to the arts for adults and children of all ages and ethnic, racial, and socioeconomic backgrounds.

In 2021, Irish Arts Center opened a 21,700 square foot state of the art new facility, the culmination of a more than a decade-long transformation into one of New York’s most beloved multidisciplinary cultural institutions. Surrounding its opening, The New York Times called the new Irish Arts Center “a home as big as its aspirations…a major technological upgrade for the center.” American Theatre magazine lauded the Center’s “…bold, forward-looking vision, embodied in a space that marks a welcome addition to the New York cultural landscape.” More recently, The New York Times hailed the Center’s “smart programming” as a “vital source of European theatre.”

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Consistent with organization’s growth, in 2020 Irish Arts Center migrated its ticketing and CRM data to Tessitura, and has developed successful new data, financial, and research processes to align our fundraising operations and communications with our plan for enduring contributed revenue growth.

The Development Operations Manager will join the development team, reporting to the Director of Development, Barry Ó Séanáin, and ensuring the smooth financial and CRM operations of the department utilizing our Tessitura database system. The candidate will also work closely with the Database Administrator to ensure efficient and effective database operations companywide, and will sit on our internal Tessitura Steering Committee.

Responsibilities/Essential Functions:

1. Database Management
   1. Oversee all development gift entry procedures
   2. Report generation, list pulling, and basic data analytics responsibilities in Tessitura
   3. Ensure customer and financial data integrity, clean up, and reconciliation.
   4. Execute batch posting, accounting reporting and accounting point of contact
   5. Generate tax receipts for all donations
   6. Maintain acknowledgement processes
   7. Maintain Adyen reconciliation and chargeback issues
   8. Create TNEW website page for all development transaction pages
   9. Sit on Tessitura Steering Committee and collaborate with committee members to maintain and improve company wide data processes
   10. Oversee fiscal changeover procedures in the database in collaboration with Ticketing and Marketing Data Manager
   11. Build out annual GL codes in the database, in collaboration with Ticketing and Marketing Data Manager
   12. Troubleshoot system issues and triage with Tessitura support teams
2. General Development Operations Support
   1. Support the Director of Development and collaborate with the wider department in cultivation and management of our donor pipeline across all revenue lines
   2. Project management of reporting processes and delivery of regular development reports and analytics
   3. Support events team with event data including financial fundraising reporting and attendance
   4. Maintain collections processes for the development department across annual and campaign pledges
   5. Prepare development department payment requests
   6. Provide ad hoc data support to the Director of Development
   7. Maintain and update development department webpage to remain current.
   8. Support the Director of Development in developing annual department budgets for software and hardware
3. Data Entry
   1. Ensure accuracy and integrity of customer and financial data across the CRM for efficient information management for the development department
   2. Report generation, list pulling, and basic data analytics responsibilities in Tessitura
   3. Ensure donor and stakeholder information is kept up to date in the database
4. Perform other tasks as required

Qualifications, Special Attributes and Qualities

Ideally, the successful candidate will possess these skills and experience:

• Three (3) years of experience with a CRM, ticketing software, Tessitura, or another comparable database tool
• Ability to remain focused on essential goals
• Ability to prioritize and reprioritize in an entrepreneurial environment
• Ability to work well both independently and collaboratively within a tight-knit team dynamic
• Experience working within a database
• Excellent proficiency with Microsoft Office Suite
• Strong verbal and written communications skills

As IAC is committed to representing diverse identities in its artistic programming, so too is the organization committed to diverse representations in the administrative team. Irish Arts Center is an equal employment opportunity employer, and will consider all applicants for employment without unlawful discrimination based on race, creed (religion), color, sex (including gender expression), national origin, sexual orientation, military status, age, disability, predisposing genetic characteristic, marital status or domestic violence victim status, or any other characteristic protected by law.

Physical Factors:

Working Requirements (Travel Requirements, Overtime, Shifts, On-Call, etc.):

• This is an in-person and hybrid position, requiring on site attendance at least three days per week.

Compensation and Start Date

The salary range for the Development Operations Manager is $75,000 to $80,000 and includes a full benefit package, including four weeks paid vacation, a high quality health insurance plan (with 100% employer-paid premiums), 403b retirement investment plan, and commuter benefits.

This is a full time, exempt position requiring on site attendance at least three days per week. Some evening and weekend work required. Irish Arts Center currently provides a monthly commuting credit for full time employees who are either required to or who elect to work on site at least three days per week as a general rule. Remote work policy in general and the hybridity status of all roles is subject to business and organizational needs and may change at any time at the discretion of management, with input from relevant staff and supervisors.

Deadline for applications is Friday, December 20.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned.

How to Apply

Please send a resume and cover letter in a single PDF file to applications@irishartscenter.org. In the subject line, please write the job title and where you found the job post. For example, “Development Operations Manager, Idealist”

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New York’s Irish Arts Center Upgrades to a ‘Flagship Hub’

The $60 million building in Hell’s Kitchen, which will present theater, dance, music and more, is scheduled to open in December.

https://www.nytimes.com/2021/10/31/theater/irish-arts-center-new-york.html

A Big Table: What the New Irish Arts Center Means for New York

The company’s glittering new $60 million building, long in the works, puts the emphasis on multidisciplinary programming and Irish hospitality.

https://www.americantheatre.org/2021/12/17/a-big-table-what-the-new-irish-arts-center-means-for-new-york/

New York’s Irish Arts Center Gets a New Lease of Life

https://www.irishtimes.com/culture/new-york-s-irish-arts-center-gets-a-new-lease-of-life-1.4729343