Director of Patience Services - Home Care

Organizational Overview: RiseBoro Community Partnership is a comprehensive agency that serves underserved communities in New York City. Since its inception in 1973, RiseBoro has collaborated with community leaders, government agencies, and private investors to address housing, health, and service needs. Their programs span various areas, including housing, senior services, health care, youth development, education, empowerment, community development, arts programming, skills training, homelessness prevention, and access to healthy foods.

Here are some highlights:

Youth Center: RiseBoro converted 30,000 square feet of vacant land into a youth center, providing local youth and their families with opportunities for skill development, mentorship, and growth.

Senior Services: RiseBoro was designated the first Innovative Senior Center in Brooklyn by the NYC Department for the Aging. Their extensive programming includes health management, physical exercise, and nutritional programs, collaborating with local hospitals and universities.

Affordable Housing: RiseBoro is involved in affordable housing projects, such as the Hunters Point venture, which includes 1,100 apartments and retail/community space. 80% of the units are permanently affordable or earmarked for seniors.

RiseBoro’s mission is to empower communities to thrive, regardless of the odds. They work toward a city where zip codes don’t determine health outcomes, housing stability, or economic power.

If you’re interested, consider becoming part of the RiseBoro community.

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s experience in the exact or comparable position and additional preferred qualifications will be considered.

Purpose of Position The Director of Patient Services (DPS) will be responsible for directing and overseeing all aspects of clinical operations and clinical quality for RiseBoro’s Homecare and Assisted Living Program services while also ensuring compliance to NYS guidelines.

Schedule: Monday – Friday (Day Shift)

Salary: $135k-150k/annually

Roles, Responsibilities and Essential Duties:

• Collaborate with physician, family and patient to ensure safe discharge plan is understood and executed by all parties involved
• Advocate with physician and contracts for approval of additional service hours as identified for patients in need
• Ensure that 24/7 services are fully supported by appropriate supervision at all times
• Assign and monitor caseloads
• Review and approve all initial client files/paperwork
• Assign and monitor visits to clients
• Promote staff development and oversee Inservice training content
• In collaboration with the Nursing Supervisor, develop a Plan of Care for each client
• Implement and approve methods and procedures for client care that ensure a high quality of care
• Ensure Homecare and the Assisted Living Program receive client hospital discharge summary
• Provide regular update reports to the Administrator
• Communicate with CASA office regarding any inquiries when required
• Participate in Agency meetings and committees, or external conferences, as directed by the Administrator
• Participate in staff meetings as directed by the Administrator
• Collaborate with the Agency Administrator regarding policies relevant to patient care
• Collaborate with the Administrator to present regularly to the Quality Improvement Committee and respond to any issues identified
• Oversee the maintenance of stock PPE supplies and equipment
• Collaborate with RN Supervisors in Clinical Records Review and Infection Control
• Review and follow up on all complaints, client/Home Health Aid incidents and ensure incidents are reported to Risk Management
• Cooperate with HR and Risk Management to ensure compliance with DOH/Corporate Compliance and HIPAA guidelines
• Communicate with the CHHA regarding services provided by CHHA staff or a change in a client’s condition that requires assessment by CHHA staff
• Supervise all nurses and paraprofessionals
• Recruit, hire, supervise and develop assigned staff; ensure programs are adequately staffed at all times and that staff are oriented to respective roles within the program structure
• Support Administrators and supervisory staff in the daily functioning of day-to-day operations as well as timely decision-making to ensure the delivery of high performance
• Provide oversight, coaching, mentoring, evaluation, and guidance to direct reports leading to their embracement of RiseBoro’s mission, vision, and values, as well as practices contributing toward a safe, motivating, and respectful environment
• Ensure proper maintenance of medical records and overall compliance with all state, federal and local laws regarding licensure and certification of staff; performs initial competency and annual field staff evaluations
• Prepare, review, and submit timesheets on a bi-weekly basis to the payroll department for processing

Required Skills/Qualifications:

• Bachelor's degree; Master preferred
• Licensed Registered Nurse in the State of New York in good standing
• 3-5 years minimum of Nursing leadership and supervisory experience required

Skills, Knowledge & Abilities:

• Preferred but not required experience working in an LHCSA
• Ability to demonstrate strong knowledge of Home Care and Assisted Living Program policies and procedures
• Strong interpersonal skills with the ability to communicate effectively
• Strong organizational and administrative skills; excellent attention to detail
• Ability to navigate a fast-paced environment
• Excellent documentation skills with the ability to meet deadlines
• Excellent assessment skills
• Strong problem-solving and leadership skills
• Strong computer proficiency using standard office software programs required, particularly Microsoft Office; ability to utilize technology in daily work; experience with web-based applications

Employee Benefits:

• Medical, Dental, Vision
• FSA after 60 days
• Commuter Benefits after 30 days
• 403B eligible after 30 days
• 13 Agency Holidays off
• 15 Vacation Days year 1

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.