Mental Health Manager

Position: Mental Health Manager

Reports to: Advocacy Director

Hours: 40 hours per week

Schedule: Monday-Thursday 8:00am-5:00pm; Friday 8:00am-2:30pm

FSLA Status: Exempt

Location: Onsite

Join a small and social justice-oriented team environment! Rose Haven has provided over 25 years of compassionate service as the only day shelter for women, children and gender expansive people. We are a femme-centered, gender-specific community that serves those most impacted by gender oppression. Our holistic approach includes meeting essential needs such as food, clothing, showers, laundry, and safety while bolstering long term empowerment through emotional support, wellness activities, and connection to resources and community. We offer low-barrier services in a trauma-informed space to guests who trust us and value their relationships with our community of staff, interns and volunteers.

The Mental Health Manager plays a vital role at Rose Haven, responsible for coordinating a team-based approach to accessible mental health triage (crisis intervention, de-escalation, safety planning), connection to mental healthcare resources, and fostering community care. This role is guest-facing, but does not maintain a caseload.

Program Management:

• Supervision of staff Mental Health Advocates (2)
• Oversee procedures and scheduling for Mental Health team response to guests needing emotional support
• Plan support groups and community celebrations in collaboration with the Mental Health team to foster healthy coping skills and joy
• Ensure accurate reporting of data
• Respond to inquiries about Rose Haven mental health services
• Coordinate staff and intern training in collaboration with the Advocacy Director
• Build relationships with mental health and recovery providers in the local community
• Seek ongoing knowledge of resources related to mental health, substance use, and trauma-informed care for vulnerable populations

Direct Guest Care:

• Provide onsite intervention for adults experiencing mental health and/or substance use challenges
• Facilitate connection to resources within Rose Haven
• Conduct mental health risk assessments related to PTSD, suicidal ideation, interpersonal/sexual trauma, substance use/self-medication, dissociation, etc. as relevant
• Develop person-centered safety plans as needed
• Facilitate connection to external community resources and providers related to mental health and substance use as appropriate

Other:

• Participate in staff meetings and trainings
• Support organizational special events, including guest events during service hours, approximately 3 evening events for supporters, and annual fundraiser on Mother’s Day
• Other duties as assigned

You’re best suited to be in this role if you have:

• A degree in Social Work, Psychology, Counseling or a Mental Health related field (required)
• 2+ years experience providing crisis intervention and emotional support to adults with mental health and/or substance use issues (required)
• Supervised a team of staff and/or volunteers (required)
• Knowledge regarding local resources related to mental health and substance use
• Previous experience working with vulnerable, marginalized and/or unhoused populations
• Adaptability and thrive in a dynamic, fast-paced, flexible environment
• Identities and/or lived experience that reflects the diversity of the people we serve. (Candidates with lived experience related to being a person of color, in recovery, LGBTQ2IA+, having a disability, experiencing housing insecurity, or being part of a marginalized community are especially encouraged to apply)
• Language fluency in a language particularly valued by Rose Haven (Mandarin, Spanish, Russian, American Sign Language)

We expect all team members to…

• Support the mission, values and community agreements of Rose Haven
• Set and hold professional boundaries and agency policies compassionately
• Demonstrate cultural humility towards diversity of the human experience including race, religion, ethnicity, mental and physical abilities, sexual orientation, gender identity, age, education and cultural heritage
• Show strong interpersonal and decision-making skills
• Work effectively in a team-based environment and support a collaborative service model
• Offer attention to detail and accuracy related to documentation, reporting, and record keeping
• Demonstrate initiative, dependability, flexibility and strong organizational skills
• Be a clear and effective communicator (verbally and in writing)
• Have functional knowledge of Microsoft Office and Google Workspace

Work Space Accessibility:

Rose Haven operates services on the main floor. Entrances vary from 0-3 stairs, with one staircase between the main floor and basement (where guest supplies are stored). Noise level in the building often fluctuates with direct service delivery. Lifting of 0-30 pounds and moving supplies or furniture may occasionally be requested. Parking pass provided.

Equal Opportunity Employer:

Rose Haven is an equal opportunity employer and is committed to assembling a diverse, broadly trained staff. Rose Haven believes that each individual is entitled to equal employment opportunity. Individuals who hold diverse and marginalized identities are strongly encouraged to apply.