Program Manager, Community Health

The National Association of Community Health Centers (NACHC) is the national membership organization for the nation’s federally qualified health centers (also known as FQHCs or Community Health Centers). Health centers are nonprofit, community-directed health clinics that provide access to high-quality, culturally competent, and comprehensive care to people living in medically underserved areas. NACHC strengthens the health center movement through advocacy, training, and technical assistance, clinical and operations support. NACHC is committed to an equitable, diverse, and inclusive workplace.

Position Summary: Responsible and accountable for contributing to the design, implementation, evaluation, and for the day-to-day management of Community Health projects focused on transforming primary care delivery systems, enhancing public health and primary care integration, and improving clinical quality.

Contributes to NACHC of the Future as a vital learning organization, coordinating internally with other NACHC functional areas, Community Health staff, and externally with NACHC members and other partners.

PRIMARY RESPONSIBILITIES AND DUTIES

Provide project management for and contribute to the design, development, implementation, and evaluation of a portfolio of national-level Community Health projects that produce a positive and measurable impact on the safety net health care system.

a. Includes the following areas of focus:

i. Primary care/public health integration

ii. Prevention

iii. Chronic disease management

iv. Social Drivers of Health (SDOH) and vital conditions

v. Care transformation, including value-based care and payment

b. Includes the following activities:

i. Project management using enterprise project management software systems, including communication and coordination with and among project teams and other key stakeholders, deliverable management, reporting

ii. Contributing to the design, implementation, management, and evaluation of designated projects, including expert panels, launch/mid-project/harvest meetings, learning communities, and training events

iii. Managing and coordinating projects’ communications needs to include promotions, dissemination, the NACHC website, and plans for development of other communications content.

iv. Applying quality improvement techniques, e.g., run charts to track progress and identify and communicate successful practices

v. Applying implementation science approaches, e.g., using structured theories and frameworks that guide and facilitate translating research into practice

vi. Qualitative and quantitative data management and visualization.

vii. Contributing to content development (tools, resources, communications/media, publications, presentations, microlearning, webinars, etc.)

viii. Contributing to dissemination of results, successful care models, best practices, emerging evidence-based strategies, implementation approaches, lessons learned, and developed content

ix. Maintaining shared workspaces/collaboration platforms (e.g., Teams, SharePoint, Confluence, Asana, Dropbox, Cobblestone)

Contribute to building a talented, committed, high-performing team to support and manage project portfolio.

c. Provide day-to-day supervision, management, and administrative support for direct reports

d. Contribute to building a national network of subject matter experts and expert faculty

Contribute to NACHC organizational improvement and integration efforts through:

a. NACHC Conferences and Committees.

b. Provide excellent customer service internally and externally to health centers, Primary Care Associations (PCAs), Health Center Controlled Networks (HCCNs).

c. Representing NACHC with partners and external organizations.

Contribute to the management of business operations and financial stewardship for NACHC and Community Health through efficient and effective management consistent with OMB and audit principles.

e. Vendor management for assigned projects

f. Consultant management for assigned projects

g. Customer Service

h. Provide content for proposal development and approval

i. Manage RFP implementation and workflow

j. Support contracting, invoicing, and expenses for assigned projects

k. Reporting requirements as designated by funders for assigned projects.

Cultivate and contribute to the success of complex partnerships with external national and federal partners (e.g., CDC, AMA, HRSA/BPHC, and others), PCAs and HCCNs, and commercial entities, as appropriate (e.g., population health management vendors, device manufacturers, payors, etc.) for system and strategic alignment.

a. Invest in current partnerships through responsive, professional, and technically knowledgeable communication.

b. Identify opportunities for strategic alignment and contribute to facilitating them.

c. Identify potential new partnerships that support strategic alignment.

Applies the following principles:

a. The Quintuple Aim

b. Evidence-based clinical practice

c. Quality Improvement approaches

d. Dissemination and Implementation Science

e. Data-driven improvement

GENERAL PROFESSIONAL DEVELOPMENT

Master Level preferred.

Minimum of 3 years’ experience with a safety net organization (PCA, HCCN, health center, or NACHC).

Minimum of 3 years’ of project or grants management.

PROFESSIONAL/TECHNICAL KNOWLEDGE, SKILLS & ABILITIES

Demonstrated experience in managing projects.

Demonstrated experience in managing personnel.

Excellent written and oral communication skills

LICENSES & CERTIFICATIONS

• Project Management Professional Certification
• Registered Nurse, PA, or degree in Public Health, Health Care Administration, or similar field

TECHNICAL SKILLS

• Highly skilled in project management software use and application.
• Ability to identify problems, offer solutions, and take action.
• Ability to apply problem solving strategies to meet the needs of the safety net and close care gaps.
• Ability to manage data for reporting and measuring impact.

COMMUNICATIONS SKILLS

• Ability to write and manage report writing.
• Ability to synthesize and target communications to diverse audiences.

Physical Demands:

10% travel

Salary Range $85,000 - $95,000

Comments

Position eligible for remote work with attendance at required in-person meetings and events.