Associate, Partnership Operations

About DonorsChoose

DonorsChoose makes it easy for anyone to help a teacher in need, moving us closer to a nation where students in every community have the tools and experiences they need for a great education.

Since 2000, more than 5 million people and partners have contributed $1 billion to support 2 million teacher requests for classroom resources and experiences. Projects range from art supplies to build the set for a school musical, to books and puzzles that affirm students’ identities, to bird seed for an at-home science project. We proudly serve all US public schools, public charter schools, and Head Start centers, and we combat systemic inequity by driving a majority of donations to schools that have been historically underfunded due to economic and racial inequity.

DonorsChoose has been recognized as a best place to work by GOOD Magazine and the Nonprofit Times, while Fast Company named DonorsChoose one of the 50 Most Innovative Companies in the World—the first time a charity has made this list. Our dedicated team works from across the United States to bring classroom dreams to life.

About the Revenue Operations Team

Our managed giving teams aim to raise $75M for public school classrooms through creative, collaborative partnerships with corporations, foundations, and individual philanthropists this school year. The Revenue Operations (RevOps) Team provides operational support for our partnerships and internal campaigns with a seamless experience for our internal and external stakeholders. Our systems support in helping us achieve our relationship, renewal, execution and scale objectives for our formal partnerships. Within the Revenue Operations team, this role sits on the Partnership Operations subteam and reports to the subteam Leader.

About the Role

In this role, you’ll gain a nuanced understanding of the processes and technical aspects of our partnership products that power our partnerships’ success. You’ll work closely with our highly collaborative Partnership Operations team, our full RevOps team and our Managed Giving colleagues to understand our partner’s business goals, lean into our standard processes to meet them, and leverage your understanding of those goals as you creatively center our colleagues’ and their partners’ continued experience in their work with our org. In this role, you get to be curious, make connections and develop high-impact solutions, navigate immediate challenges, and ideate on areas of improvement for the future scalability of our managed giving partnerships.

In this role you will:

• Activate our managed giving partnerships:
  • Set up and launch our partnership products (ex. match offers, promo codes, gift cards and project funding initiatives) and create impact reports for our partners.
    • How this might look: Becoming cross-trained on our processes, relying on a standard handoff-process between the Account Managers and our team, to receive the details necessary to launch a partnership. These processes rely on a data-informed standard turnaround time that creates shared expectations with our Partnership colleagues, allowing us to consistently set-up, test, and launch our standard products, as well as creating the capacity to be flexible, nimble, and responsive to meet partnership goals when needed.
  • Support and consult with internal stakeholders on partnership product/process related questions, challenges and requests.
  • Take the operational steps that will meet managed giving revenue commitments that may fall outside of our typical standard products (ex. special reports and metrics to share partner impact, bespoke sponsorship benefit execution).
• Scale the implementation methods of our partnership operations and continue to deliver the best experience to internal and external stakeholders:
  • Improve our standard processes to reduce manual work, surface tension-points with our products, and provide a great user-experience
  • Outline Standard Work Instructions for the steps required to implement our products. Manage and update documentation as we continue to revise our processes.
    • How this might look: Creating or updating our core documentation as we gain new learnings and fresh perspectives, and improve the language of existing documents. Our core documents are effective training and reference tools that provide a blueprint for task success to allow for expeditious cross-training, and flexibility through capacity.
  • Collaborate with your teammates on how we can leverage our current tools and find new tools to automate and create systems to streamline our workflows.
• Advocate for partnerships by centering the user-experience and/or operations expertise to best meet our internal and external goals:
  • Create internal communication tools to clearly transition the details to support partnership goals.
    • How this might look: Noticing a point of friction our managed giving colleagues are facing as they share information with our team through Salesforce that causes us to not get complete information needed for a launch. Then, take that issue-area to think through a suggested solution that you present to address the issue now, and in the future.
  • Manage processes for communications across teams to show full details of a partnership or campaigns.
  • Manage special projects that support the goals of the Partnerships teams.

This position is right for you if:

• You're thorough, detail-oriented and diligent when it comes to following a process.
• You enjoy connecting with and are curious about people, and you constantly think about how to improve their experience with each of your interactions.
• You are tech-savvy and you quickly pick-up new apps/tools. You often excitedly bringing them into your daily life.
• You are comfortable in detailed conversations with UX folks and/or developers.
• You are a planner who budgets your time. Your project management skills are top-notch and you enjoy having a deadline to help you back-plan, parsing out specific steps as you create a plan to meet your clearly defined goal.
• You can point to a clear approach to manage the various time commitments and goals in your life, taking proactive steps to make sure you’re not in a bind.
• You love to think of ways to make a process easier and more user friendly. In fact, hiccups in a process and disorganization inspire you to evaluate, organize and streamline.
• When faced with challenges, you get excited, curious and want to take action; so much so that you thrive in a fast-paced, goal-driven environment where your knowledge can be applied with greater frequency and depth.
• You love analyzing data and picking out trends. You often cite data when you're telling stories.

Compensation & Benefits

Our compensation philosophy ensures that we are both externally competitive with tech-forward nonprofits of a similar size and internally fair in our pay practices. The following ranges represent the target offer range given the scope and experience expectations for this role.

• The hiring salary range for this role is $24.04-$26.44, with an annual estimated range of $50,003.20-$54,995.20.
• We have a hiring salary range of $25.00-$28.37, with an annual estimated range of $52,000-$59,009.60 for specific higher cost of labor locations, which include New York City, San Francisco, Los Angeles, Seattle, Boston, and Washington, D.C.

This role is an hourly, full-time position and is eligible for overtime pay under the provisions of the Fair Labor Standards Act.

Once employees are hired, everyone at DonorsChoose is eligible to receive annual performance-based raises as they grow in their role. We are open to a variety of experiences, and recognize that the person we hire may be less experienced or more senior than this job description as posted. Even if you don’t check every box listed here, or you know you’d bring additional experience to the table, we hope you’ll submit your application.

In addition, we offer full-time staff 25 paid vacation days per year and 11 paid holidays, a rich employer-paid individual and family health plan, a matching 401(k) plan (up to 5% of base salary), annual professional development stipend, and casual and flexible work environment. To learn more about what it is like to work for DonorsChoose, visit our careers page.

Hybrid Workplace and Other Details

In this role, you’ll have the option to work a flexible hybrid schedule in our NYC office, or to work fully remotely from CA, CO, CT, DC, FL, GA, IL, IN, ME, MA, MD, MI, NJ, NY, OR, PA, RI, TX, VA, WA, WI.

Candidates who are not in the NYC area should expect to travel to our NYC office on an as-needed basis, about 4-6 times per year. All work-related travel expenses will be covered by the organization.

DonorsChoose participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization.

DonorsChoose Core Values

• EQUITY- Combating systemic inequity is crucial to a brighter future for all. This reality fuels our ambitions and drives us to persevere.
• INGENUITYComplex problems require innovative solutions. We dream big, get creative, roll up our sleeves, and take action. We believe the best products can change the world.
• HUMANITY- People are the heart of our team and the communities we serve. Our compassion informs our goals and how we work together to achieve them.
• INTEGRITY- We strive to do right. We’re up-front about the facts. We boldly learn and grow from mistakes.
• LEARNING- Education is the beating heart of our organization, inside and out. We’re curious. We listen. We know we don’t know everything.
• GRATITUDE- We begin and end with thanks. We take joy in our mission, our communities, and each other.

To Apply

Please submit your resume and answer the application questions online. Since we’re trying to get to know you through our hiring process, we ask that you please refrain from using AI writing tools to craft your response to our application questions. A cover letter is optional and may be addressed to Dorthea Damaskos, Senior Manager, Partnership Operations.

A Final Note

The DonorsChoose team works toward a nation where students in every community have the resources needed for an excellent education. To do this we hire and support a diverse team of the best and the brightest talent available.

We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. DonorsChoose focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient.

If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you.