Senior Program Manager, National Consulting Team (Healthcare)

Senior Program Manager, National Consulting Team (Healthcare)

Location: National, Remote

Who we are:

For over 30 years, CSH has changed the lives of people who have been marginalized and are our most vulnerable neighbors by:

• Helping communities create over 385,000 homes for individuals and families who did not have one;
• Bringing hope to thousands who thought they would live on the streets or reside in institutions; and
• Ensuring not only a stable home for each, but access to the services that brought healthcare, recovery and training to their doorsteps.

CSH has proven supportive housing can change the lives of individuals, families, and communities. We have created a team of nationally recognized experts who are dedicated to our organization and its goals. We attract talented and diverse individuals, offer competitive salaries and benefits, generous leave and paid time off, and fully embrace the philosophy that work-life balance is achievable. With the goal of attracting proven candidates committed to making a difference and who aspire to advance our mission, CSH is now accepting applications for Senior Program Manager (SPM). The applicant’s location is flexible, with the requirement to be near a major airport and within our current geographic footprint.

Why we need you:

CSH is seeking a results-oriented individual committed to racial equity, advancing anti-racism practices, and sharing their talent to support a mission-driven organization that leads efforts to expand housing and service solutions for highly impacted populations.

What you will do:

• Manage and create curriculum for CSH’s Medicaid Academies/Crosswalks, identify opportunities to create healthcare related resources/tools, and to facilitate training and offer technical assistance and/or advisory consulting services on projects.
• Work nationally to increase awareness and educate system partners on the importance of integrating health and housing to develop long-term quality supportive housing.
• Support efforts to create a multi-sector approach to serving vulnerable populations.
• Manage projects ensuring clearly defined team roles, on-time and on-budget deliverables, and delivery of quality products. CSH expects project managers to foster a work environment based on quality teamwork, mutual accountability, and high-quality performance.
• Establish and maintain high quality relationships and partnerships with key community stakeholders while providing in-depth technical assistance on quality supportive housing.
• Develop and deliver trainings and webinars along with written resources.
• Create and deliver in-person and virtual technical assistance (TA), trainings, and facilitation. In all TA, incorporate an emphasis on racial equity and community ownership, to prioritize and advance racial equity in all CSH led projects by addressing racial disparities in housing and services, and to engage and collaborate with communities of color, culturally specific organizations, and persons with lived experience.
• Utilize CSH’s Race Equity Framework to identify racial inequities in the work.
• Identify opportunities and learnings from projects, to disseminate recommendations and impact across CSH teams and regions, making appropriate connections to share knowledge, experience, and advice. Support business development and teamwork planning.

How we work:

CSH staff are adaptable, entrepreneurial, creative, and flexible problem-solvers. We are strategic thinkers who are committed to racial equality and treating each other—and the communities we serve—with respect. You should share a passion for the CSH mission and possess the skills to meet the expectation of this role to help shape how we share our ambitious mission.

Specifically, we are seeking:

• The ideal candidate will have in-depth Medicare experience (billing and policy), with demonstrated experience of at least 5+ years working for a Managed Care Organization (MCO) or State Medicaid agency, and preferable experience working with healthcare providers/networks and partners in the field of supportive housing, affordable housing, behavioral and primary healthcare, community development and/or related fields.
• Bachelor’s degree in business management, health policy, public health, healthcare/services administration or equivalent, or any combination of education, training and experience that demonstrates the ability to perform the duties of the position. This includes lived experience of homelessness, housing instability, mental health services, participation in housing programs, etc. and professional and/or volunteer experience in the homelessness field.
• Experience incorporating the perspectives of multiple communities, including communities of color, in the consideration of impacts and outcomes of a decision-making process.
• Ability to facilitate discussions and train large size groups both virtually and in-person
• An understanding of the concepts of institutional and structural racism and bias, white dominant culture and structures of power, and their impact on underserved and underrepresented communities is preferred.
• Project management experience, with demonstrated leadership and organizational skills and the ability to manage project teams, project budgets and deadlines with moderate supervision.
• Strong verbal and written communication skills, facilitation and training, active listening, and ability to present to diverse audiences, specifically racially, ethnically, and socially diverse communities.
• CSH uses a Microsoft Office environment. Proficiency is required or a commitment to self-learn and achieve proficiency upon hire.
• Candidates seeking to work remotely, or hybrid must provide their own access to a secure high-speed internet signal (preferably hard wired) at a capacity sufficient to support video, web, and email processing simultaneously based on their personal work environment. This is typically 100Mb and above.
• Frequent local and national travel required.

Compensation:

CSH offers generous benefits, opportunities for professional growth, and competitive salaries based on geographic location. Our range for SPM is:

• SPM in highest geography (E.G. Washington D.C., New York City, San Francisco, Seattle) $99,000 - $124,000
• SPM in mid-range geography (E.G. Los Angeles, Chicago, Denver) $90,000 - $113,000
• SPM in lower mid-range geography (E.G. Minneapolis, Portland, Austin, Las Vegas) $85,000 - $106,000
• SPM in low-range geography (E.G. Indianapolis, Columbus, Richmond, Nashville, Atlanta, Tampa, Phoenix) $78,000 - $98,000
• Our ranges are broad, and it is customary for candidates to join CSH at the lower half of the range to leave room for growth, learning, and development in the role and range. It is uncommon for starting salaries to fall above the mid-point. We negotiate actual salaries with final candidates based on their exact location, experience in similar roles, and expertise related to the qualifications. This information is offered in support of our commitment to transparency.

At CSH, we believe that benefits are an essential part of your overall compensation. CSH offers a comprehensive array of valuable benefits to protect your health, family, and way of life. In addition, CSH supports continuing education. We believe that both employees and CSH benefit when employees actively participate in their career development.

Vacation & Leave

• 33 days of paid time off annually, accrual starts immediately.
• 10 paid holidays

Health & Wellness

• Best-in-class medical insurance plus dental and vision with a nationwide network of providers (domestic partners eligible)
• TouchCare for health advocacy for your whole family at no cost
• $500 Annual Stay-Well Reimbursement Benefit
• CSH Paid Leave (in conjunction with FMLA)
• Value-added fitness/nutrition/weight-loss programs through health insurer
• Health Care and Dependent Care Flexible spending accounts (FSAs)
• Employee assistance program (EAP)
• Pre-Tax transportation plan

Income Protection & Retirement

• Life insurance at no cost, plus voluntary coverage
• Short and long-term disability at no cost
• 403(b) plan with an employer match

Education & Training

• Full access to LinkedIn Learning at no cost
• Webinars, trainings, and courses at no cost
• Opportunities to cross-train and shadow
• Shared expenses of approved educational programs