Case Manager - Homeless Shelter

Are you passionate about using your talents to make a difference in the lives of others? Do you have a heart for supporting those working to improve their situations? If so, we’d love to connect with you!

As a part-time (10-12 hours/week) Case Manager at House of Hope, a homeless shelter in North Bend, WA, you’ll join a dedicated team to create a safe and healing environment for our guests. Your role will involve providing advocacy, counseling, information, referrals, and support to those in our program.

Key Responsibilities:

• Manage a caseload of individual residents.
• Meet with residents weekly, maintaining both electronic and paper client files.
• Provide crisis intervention, chemical dependency management, trauma-informed care, and referrals.
• Collaborate with staff to ensure effective communication.
• Help coordinate and facilitate support groups, therapy sessions, and educational classes.
• Develop and maintain ongoing guest files.
• Foster a positive and welcoming atmosphere at the shelter.
• Attend and participate in required meetings and training.
• Provide continued support through our wrap-around Aftercare Program.

Qualificaitons:

• An Associate Degree is required; a Bachelor’s Degree is preferred. A combination of education and four years of relevant experience may be considered.
• At least three years of experience in social services or a rescue mission setting, with one year in a Case Manager role.
• Proficiency in Microsoft Office Suite is necessary.

Work Environment:

• Hybrid, remote and must be able to be onsite in North Bend, Washington.
• Frequent sitting, computer use, and telephone communication.
• Ability to lift up to 20 pounds and navigate stairs across multiple floors.

Pre-Employment:

• This position requires a pre-employment background check.

We look forward to hearing from you!