Program Specialist, Community Health

The National Association of Community Health Centers (NACHC) is the national membership organization for the nation’s federally qualified health centers (also known as FQHCs or Community Health Centers). Health centers are nonprofit, community-directed health clinics that provide access to high-quality, culturally competent, and comprehensive care to people living in medically underserved areas. NACHC strengthens the health center movement through advocacy, training, and technical assistance, clinical and operations support. NACHC is committed to an equitable, diverse, and inclusive workplace.

Position Summary: Responsible and accountable for administrative support for and contributing to the design, implementation, evaluation, and day-to-day management of the Public Health Integration and Quality Improvement and Integration portfolios focused on optimizing care, enhancing public health and primary care integration and clinical quality.

Contributes to NACHC of the Future as a vital learning organization, coordinating internally with other NACHC functional areas, Community Health staff, and externally with NACHC members.

PRIMARY RESPONSIBILITIES AND DUTIES

Administrative Support:

a. Contribute to project design and implementation, including expert panels, launch/mid-project/harvest meetings, learning communities, and training events

b. Project support, including correspondence, deliverable tracking, meeting and event coordination, and virtual event hosting.

c. Using quality improvement techniques, e.g., run charts

d. Qualitative and quantitative data evaluation, analysis, and visualization support

e. Content development (tools, resources, surveys, communications/media, publications, presentations, microlearning, webinars, etc.)

f. Dissemination of results, successful care models, best practices, emerging evidence-based strategies, implementation approaches, lessons learned, and developed content

g. Maintaining shared workspaces/collaboration platforms (e.g., Teams, SharePoint, Confluence, Asana, Dropbox, Cobblestone)

Contribute to building a talented, committed, high-performing team to support and manage portfolios.

a. Provide administrative and operational support for team and affiliated contractors

b. Contribute to building a national network of subject matter experts and expert faculty.

1. Contribute to NACHC organizational improvement and integration efforts through:
   1. NACHC Conferences, Committees, and Task Forces
   2. NACHC Performance Improvement teams
   3. Providing excellent customer service internally and externally to health centers, Primary Care Associations (PCAs), and Health Center Controlled Networks (HCCNs)
   4. Representing NACHC with other organizations and agencies

Contribute to the business operations and financial stewardship for NACHC and Community Health through efficient and effective management consistent with OMB and audit principles.

1. 1. Vendor management for assigned projects
   2. Consultant management for assigned projects
   3. Customer Service
   4. Provide content for proposal development and approval

e. Contribute to RFP development, implementation, and workflow

f. Grants management: support contracting, invoicing, and expenses for assigned projects

g. Reporting requirements as designated by funders for assigned projects

Cultivate and contribute to the success of complex partnerships with external national and federal partners (e.g., CDC, AMA, HRSA/BPHC, and others), PCAs and HCCNs, and commercial entities, as appropriate (e.g., population health management vendors, device manufacturers, payors, etc.) for system and strategic alignment.

a. Invest in current partnerships through responsive, professional, and technically knowledgeable communication.

b. Assist in identifying potential new partnerships that support strategic alignment.

Applies the following principles:

a. The Quintuple Aim

b. Evidence-based clinical practice

c. Quality Improvement approaches

d. Dissemination and Implementation Science

e. Data-driven improvement

GENERAL PROFESSIONAL DEVELOPMENT

• Bachelor’s Level required
• Area of study health sciences, public health, education or policy preferred

PROFESSIONAL/TECHNICAL KNOWLEDGE, SKILLS & ABILITIES

• Demonstrated experience in supporting national impact projects
• Demonstrated experience in contributing to high-functioning teams
• Demonstrated experience in project management.
• Demonstrated experience in business operations, e.g., expense reports, invoices.
• Demonstrated experience with shared workspaces/collaboration platforms (e.g., Teams, SharePoint, Confluence, Asana, Dropbox)

LICENSES & CERTIFICATIONS

None required

TECHNICAL SKILLS

Ability to get results by identifying problems, developing solutions, and taking action

Familiar with quality improvement methods and implementation science strategies to meet the needs of the safety net around improving care quality and close care gaps

Familiar with clinical evidence-based care models to meet the needs of the safety net

Ability to collect, analyze, interpret, and visualize data to measure impact

Ability to manage a network of subject matter experts and faculty

Ability to contribute to and help build a high-functioning team

Ability to and manage business operations

Ability to manage change

Ability to contribute to the development of complex partnerships

Ability to apply Justice, Equity, Diversity and Inclusion (JEDI) principles to workforce development and project design.

Ability to contribute to the vision and impact for NACHC of the Future.

COMMUNICATIONS SKILLS

• Ability to write to support content development (tools, resources, communications/media, publications, presentations, microlearning, webinars, etc.)
• Ability to contribute to the preparation of manuscripts for peer reviewed journals.
• Ability to synthesize and target communications to diverse audiences.

Physical Demands:

10% travel

Salary Range: $65,000 - $75,000

Comments: Position eligible for remote work with attendance at required in-person meetings and events.