IT Systems Administrator

ORGANIZATIONAL PROFILE:

For more than 43 million people, blindness is a daily reality; another 295 million suffer from moderate to severe vision impairment. 90% of these people live in low-and middle-income communities where access to eye care is limited and the challenges for those who can’t see are severe. But, there is hope: 80% of this burden is treatable or preventable. For example, 17 million blind people could be cured with a 10-minute cataract surgery. Millions more suffer from corneal blindness, which is often preventable or treatable. At the Cure Blindness Project, we believe avoidable blindness can – and must – be overcome. For more than 25 years, we have worked alongside a capable network of collaborators to help people around the world retain and regain their sight by developing high-quality, cost-effective eye care systems in underserved areas of the world. With the help of partners in more than 25 countries, Cure Blindness Project has provided more than 1.4 million sight-restoring surgeries and screened more than 14.5 million people to provide care and basic treatments. We’ve trained more than 19,500 eye health professionals and have established 5 eye hospitals. There is more work left to do, but we can overcome the mountain of global blindness, together.

Cure Blindness Project is expanding its team to meet new challenges, scale its work, and broaden its reach. We are seeking individuals who are passionate about changing lives and want to be a part of a team that works together to reach new heights. We want leaders who can aim high, make things happen, and are invested in building a positive team dynamic to bring the work to life.

VISION: We will be the catalyst to create a world in which no one is needlessly blind.

MISSION: We enable countries to end avoidable blindness by developing high quality, cost-effective eye care systems in underserved areas of the world so everyone everywhere can regain or retain their sight.

SCOPE OF WORK:

The IT Systems Administrator will support the organization's global IT operations across multiple time zones. This role is critical to ensuring the security, efficiency, and reliability of IT systems, end-user devices, and cloud-based services. The position involves managing and optimizing IT services, providing end-user support, and ensuring compliance with best practices.

ESSENTIAL JOB FUNCTIONS:

End-User Support and Device Management:

• Provide IT support to global staff across multiple time zones, addressing issues related to Mac and Windows PCs
• Manage and maintain desktop security and ensure compliance with organizational policies
• Oversee mobile device management (MDM) to support and secure employee devices

Systems Administration and Security:

• Manage back-end IT systems, ensuring smooth operations and reliability
• Implement and maintain strong security practices for all IT systems and devices
• Administer and configure cloud-based firewalls and monitor network security

Cloud and SaaS Management:

• Manage and integrate SaaS systems to improve workflow efficiency and collaboration
• Oversee Google Workspace and Microsoft 365, including Teams and SharePoint
• Develop and maintain workflows in SharePoint using Power Automate

Networking:

• Configure and maintain cloud networking, DNS, and other network infrastructure components
• Troubleshoot and resolve network-related issues to ensure connectivity and uptime

Project Management Tools Support:

• Support and configure tools like Asana and Smartsheet to facilitate team collaboration
• Optimize existing workflows and recommend new solutions for operational efficiency

CRM Support:

• Support and configure customer relationship management (CRM) platforms
• Integrate CRMs with other systems and ensure their effective use by staff

Training and Documentation:

• Develop and provide training to staff on IT systems and security best practices
• Maintain up-to-date documentation for IT processes, configurations, and support guidelines

Collaboration and Innovation:

• Collaborate with global teams to understand their IT needs and propose tailored solutions
• Stay updated on the latest technology trends and recommend innovative tools to enhance operations

QUALIFICATIONS

To be successful in this role, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills/Knowledge/Abilities:

• At least 3-5 years of experience in IT systems administration or a related role
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent training)

Experience:

• Proven experience managing end-user devices (Mac and Windows) in a global organization
• Strong background in desktop and mobile device security, including MDM
• Hands-on experience with Microsoft 365 (Teams, SharePoint) and GoogleWorkspace
• Proficiency in managing cloud networking and DNS
• Experience with workflow automation tools (e.g., Power Automate) and project management platforms (e.g., Asana, Smartsheet)
• Knowledge of CRM systems and SaaS integrations

Skills:

• Strong analytical and troubleshooting skills
• Excellent communication and interpersonal abilities
• Flexibility to work across multiple time zones and manage global operations
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Solid understanding of IT security best practices

Technical Proficiency:

• Google Workspace and Microsoft 365 administration
• Network systems and cloud-based networking
• SharePoint and Power Automate workflows
• SaaS platforms, Asana, Smartsheet, and CRM systems
• Cloud firewalls and MDM tools

Additional qualifications include:

• Excitement to join a nonprofit institution poised to expand global operations
• Outgoing personality that can collaborate with a variety of personalities at all levels of the organization, building relationships and shared goals across departments and partner organizations
• A sense of discretion and a high degree of professionalism is required, ability to maintain confidentiality of highly sensitive information
• Demonstrates a highly professional and cooperative demeanor with supervisors, coworkers and partners
• Strong interpersonal, communication, facilitation, and presentation skills.
• Detail oriented and able to efficiently prioritize tasks
• Flexibility to adjust and contribute to continually evolving work situations and changing priorities
• Committed to advancing diversity, equity and inclusion
• Flexibility to work off hours, nights, and weekends when needed

Physical requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time

The Cure Blindness Project encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions, and ages, as well as veterans and individuals with disabilities.