Program Coordinator

Genesys Works is a national leader in providing pathways to career success for high school students in underserved communities, through skills training, meaningful work experiences, and impactful relationships. We operate in 7 cities across the United States and launching our 8th city in Jacksonville, FL for 2025/26 school year. We have an exciting opportunity to join the founding Jacksonville team as Program Coordinator.

Reporting to the Program Manager, the Program Coordinator (PC) will provide direct services to our high school students. The Program Coordinator is responsible for implementing the Genesys Works core model which includes providing professional support and guidance to a cohort of up to 35 high school seniors during a year-long internship, teaching and facilitating a professional skills course during Summer Training, and delivering our college and career success programming. Individuals with a commitment to youth development and passion for advocating for students from historically marginalized communities are strongly encouraged to apply.

This position operates in a hybrid structure with a mix of in-person office time, external meetings, and remote work. External meetings with corporate and school partners will primarily take place in the Jacksonville area.

Duties and Responsibilities

Relationship and Account Management

• Work one-on-one with students to develop trusting relationships through mentoring and encouragement throughout the program, facilitating long-term individual and program success.
• Cultivate and maintain collaborative relationships with corporate partners, internship supervisors, and school administrators to support the cohort of interns, ensuring exceptional service delivery and timely problem solving

Facilitation of Curriculum and Professional Development

• Lead team meetings for Genesys Works students during the school year to assist them in choosing a career path, applying to colleges, and securing financial aid.
• Teach our professional skills curriculum to students during an eight-week summer training program.
• Assess student performance during summer training and provide actionable feedback on their readiness for internships

Coaching and Feedback

• Actively monitor student intern performance in the workplace and conduct student evaluations based on overall performance.
• Coach interns on how to successfully balance school, work, and life during the internship.
• Coach jobsite supervisors on providing well-rounded, comprehensive internship experience for our program participants

Data Management and Record Keeping

• Maintain metrics and student benchmarks throughout the program to measure and assure student success in training, in the workplace, and in developing a path to college and career success.
• Ensure timely and accurate documentation of interactions with students, corporate partners, and other stakeholders to support program success.”

Recruitment and Initiatives

• Recruit students through visits to partner schools and presentations to students.
• Actively participate in the selection process of students to the program.
• Assist with new initiatives in areas including, but not limited to, communications, fundraising, client recruitment, curriculum development, student recruitment, and alumni programming

The Ideal Candidate

• Committed to youth development and a belief that all students can reach their full potential.
• Able to relate to and work with diverse populations in diverse settings (e.g. students, corporate personnel, and high school administrators, teachers and staff).
• Has strong commitment to promoting diversity, equity, and inclusion.
• Has strong presence and leadership in instructional or group setting.
• Communicates effectively in meetings, presentations, and writing.
• Able to work independently while simultaneously maintaining a team focus.
• Has a strong sense of accountability for both student achievement and personal development.
• Adeptly determines objectives, sets priorities, meets deadlines, and stays organized.
• Able to problem solve and spark solutions in a timely and attentive manner.
• Thoughtfully facilitates meetings and effectively uses collaboration tools like Zoom and Microsoft Teams in virtual settings.
• Confidently works in Microsoft 365 applications and can learn customer relationship management (CRM) software (namely Salesforce).