Manager, Membership

JOB OVERVIEW

Philanthropy Northwest is looking for someone with strong systems, organizational, and relationship building skills to support building a strong membership at PNW. You will work with the Director, Membership and Development and the Specialist, Salesforce and Knowledge Management to recruit, renew, steward, and support members of PNW. This position balances being able to use tools to manage processes and large data sets with accuracy and using interpersonal skills to connect with members. This role requires an ability to communicate internally and externally while supporting the work of membership across all teams at PNW. The right person will be able to bring a racial equity lens to all of their work and be able to communicate PNW’s values around equity.

FLSA Classification: Exempt

Role Type: Full time

Reports to: Director, Development & Membership

Location: Hybrid position based in Seattle or anywhere in Alaska, Idaho, Montana, Oregon, Washington, or Wyoming state, with periodic in-person presence at HQ in Seattle.

PRIMARY DUTIES AND RESPONSIBILITIES

Membership Systems and Operations (65%):

• Manage the technical aspects of the membership acquisition and renewal process including supporting the online membership renewal forms, setting up database systems, email communications, online content, and progress reports.
• Manage invoicing, proposals, and timely collection of dues revenue. Work with the finance team to maintain organized revenue documentation and reporting.
• Regularly enter and update data in Salesforce ensuring data integrity of membership program; prepare and update tracking reports that measure progress of membership campaigns, events, and other revenue generating activities. Analyze and synthesize data to assist the Director in presenting findings to staff and board members on membership trends and retention rates.
• Assist in maintaining the membership content of the website and monitoring membership communications channels including email inboxes, phone inquiries, and list serves.
• Represent membership perspectives and positions on staff committees and collaborate with Director to incorporate learnings into departmental goals around member engagement and diversity.
• Be an organizational resource for membership strategy especially with The Learning Network and stay current on industry trends around membership
• Research members and prospective members to make informed decisions around membership acquisition strategies. Prepare research dossiers for the membership team and Leadership Team.

Membership Communication and Relationship Building (35%):

• Act as liaison to members with inquiries around research requests, technical issues, and various customer service-related queries throughout the year.
• Support continued member engagement through communicating about programs. facilitate member engagement efforts, do outreach to members around programming that would be of interest to them, and receive member feedback.
• Host one-on-one member onboarding and member engagement calls. Share resources with members and clearly communicate about the benefits of joining PNW’s member network.
• Support staff, especially below the executive level in building relationships with member organizations, providing strategic guidance and intelligence.
• Manage the process for gathering and responding to member feedback, including the biannual survey and collecting response trends from communications and meetings. Work with the Director to convey feedback to staff and board.

Other:

• Engage in enterprise-wide activities and team building, including staff meetings, peer coaching, learning and development, annual conference, staff committees and other enterprise events throughout the year.
• As needed support PNW programming that is of interest to members for example serving as chat monitor on virtual meetings/trainings and assist with pre- and post-program-related tasks.
• This is not a comprehensive list of duties and may be asked to take on other administrative and project management tasks, as needed.

REQUIRED QUALIFICATIONS

• Two years of relevant administrative experience.
• Exceptional written and verbal communication skills, with an ability to capture and synthesis relevant information quickly and effectively.
• Interest in the field of philanthropy and/or social impact.
• Strong skills and proven success in project coordination with a high level of organization and strong attention to detail.
• Proven ability to develop and maintain systems to track data and interactions.
• Ability to track multiple projects at once.
• One year of relevant database experience (Salesforce preferred.) Volunteer experience is considered relevant.
• Strong commitment in advancing racial equity and social justice within a team, organization, or community.

PREFERRED QUALIFICATIONS

• Experience with Microsoft Suite of tools.
• Experience working for a membership based organization or a philanthropy supporting organization.
• Background in doing mass communications.
• Ability to travel within the six state region of Philanthropy Northwest.
• Understanding or knowledge of the six state region of Philanthropy Northwest.

SALARY AND BENEFITS

The annual compensation for a full-time position includes a package of benefits consisting of medical, dental, retirement contribution by employer (6% of salary and additional up to 2% dollar to dollar match (up to $1,800/year) to employee contribution), professional development paid holidays and generous vacation policy, and flexible schedule.

Annual salary range is $70,000 - $84,000 depending on experience.

APPLICATION PROCESS

Please submit a resume and cover letter indicating what value you would bring to Philanthropy Northwest, by clicking on the Apply button. The applications will be reviewed on a rolling basis, and priority will be given to those received before November 22, 2024. This position will remain open until we find our ideal candidate.

ABOUT US

Philanthropy Northwest is a network of philanthropic organizations of all types working in Alaska, Idaho, Montana, Oregon, Washington and Wyoming. Our mission is to grow philanthropy’s capacity to do transformative work toward redistributing resources and power to underinvested communities in the Northwest. We serve equity-committed philanthropic funders and practitioners serving communities in our six-state region and consulting clients across the nation.

We are also home to The Giving Practice, a national consultancy committed to advancing equity-centered philanthropy. As a division of Philanthropy Northwest, The Giving Practice’s consulting team brings customized solutions, deep regional relationships, and national expertise to support organizations navigating philanthropy’s changing landscape.

We work with philanthropic partners who share a commitment to transforming philanthropic practices to advance greater equity & racial justice for communities by:

1. Cultivating learning, connections & relationships, professional development and thought partnership for practitioners in the field.
2. Providing value-aligned & equity-centered consultative support and thought leadership for philanthropic organizations.
3. Pooling, managing and equitably distributing resources to the field on behalf of philanthropic and public sector funders.
4. Advocating for structural shifts through public policy and advocacy.

Our values

• EQUITY We promote systems and practices that support just outcomes for people regardless of race, ethnicity, and intersectional identities, including gender, sexual orientation, socio-economic status, disability, religion and immigration status.
• RACIAL JUSTICE We stand for a society where Black, Indigenous and People of Color communities have the dignity, resources, power and self-determination to fully thrive.
• PLACE We are inspired and grounded in the diversity of our region’s people and cultures, and we honor its lands as the traditional and present home of Northwest Indigenous peoples.
• INTEGRITY We hold ourselves accountable for acting in alignment with our values and maintaining high standards of transparency, honesty, and openness.
• COURAGE We aspire to catalyze change in the philanthropic sector by being bold with our actions and our voice.
• JOY We create space for creativity, connection, and fun in our work.

Equal Employment Opportunity

Philanthropy Northwest is an equal opportunity employer. We strive to create an inclusive and equitable workplace and encourage people from underrepresented communities to apply. We value and celebrate our employees’ differences in age, ability, race, ethnicity, religion, sexual orientation, gender expression, language, national origin, political affiliation, socio-economic status and veteran status.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. It is our commitment to assess our current systems and create more opportunities for access and inclusion.

• COVID-19 vaccinations are mandated at Philanthropy Northwest. We will reasonably accommodate those individuals with medical conditions and/or religious beliefs that prevent them from obtaining the vaccine.