DIRECTOR OF EMPLOYMENT SERVICES

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Hybrid: 4 days in office/1 day remote

Join UP! We are lighting the path home, one person at a time.

About Urban Pathways

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Job Summary

Reporting to the Deputy Executive Director, the Director of Employment Services will lead the development, implementation, and management of a comprehensive employment program for clients with mental health conditions, using an evidence-based model and practice that helps people experiencing mental health and substance use disorders find and retain employment. This role includes oversight of employment specialists, job developers, collaboration with Urban Pathways programs, and ensuring program outcomes align with organizational goals. The Director will provide leadership, monitor program performance, and cultivate partnerships to expand employment opportunities for clients. The Director will be an active listener, critical and strategic thinker and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.

Key Responsibilities & Essential Functions

Program/Facilities

• Develops, implements, assesses, and evaluates program policies, practices, procedures and ensures that performance-based incentives and all other goals of the program are met.
  1. Develops and coordinates program specific policies and procedures in collaboration with the Director of Social Services/Social Services Supervisor, and Director of Operations.
• Ensures the program complies with Urban Pathways and funding and regulatory agency requirements and guidelines.
• Oversee the planning, implementation, and evaluation of employment services using an employment-based model.
• Develop program goals, objectives, and policies in alignment with the agency’s mission.
• Stay current with trends and best practices in supported employment and evidence-based employment models.

Staff Supervision and Development

• Recruit, train, and supervise a team of employment specialists, job developers and support staff.
• Provide ongoing coaching, performance evaluations, and professional development opportunities for staff.
• Ensure staff adhere to the program fidelity standards and evidence-based practices.

Client Services and Support

• Collaborate with program teams to integrate employment services with clinical care.
• Develop individualized employment plans for clients in coordination with the program team.
• Oversee job development efforts to identify and secure competitive employment opportunities.
• Ability to navigate employment complexities for justice involved individuals.

Program Monitoring and Compliance

• Monitor program fidelity, ensuring adherence to all evidence-based standards.
• Collect and analyze program data to assess outcomes and identify areas for improvement.
• Prepare and submit reports to funders, leadership, and other stakeholders as required.

Community Engagement and Partnerships

• Build and maintain relationships with employers, vocational training programs, and community partners.
• Advocate for clients with potential employers to foster inclusive hiring practices.
• Represent the agency at community events, professional organizations, and related training.

Administrative Oversight

• Develop and manage the program budget in collaboration with the Deputy Executive Director and finance team.
• Ensure compliance with all legal, ethical, and organizational standards.
• Contribute to grant writing and fundraising initiatives to support program expansion.

Performs all other duties as assigned and as required.

Qualifications, Education, and Experience

• Master's Degree in Social Work, Psychology, or closely related field required. LMSW preferred.
• Knowledge and understanding of mental health diagnoses, symptoms, and evidence-based interventions required.
• Knowledge and understanding of employment opportunities for vulnerable adult populations.
• Minimum of 5 years of experience in social services, workforce development, or mental health programs.
• At least 1 year of experience in a supervisory or leadership role OR 3-5 years of experience in employment services.
• Proven experience with the employment supported models preferred.

Skills & Competencies

• Strong understanding of employment models and supported employment principles.
• Demonstrated ability to build and maintain professional relationships.
• Excellent leadership, management, and organizational skills.
• Strong written and verbal communication skills.
• Ability to analyze data and use it to inform program decisions.
• Proficient in building relationships with employers and community partners.
• Flexibility to work independently and as part of a collaborative team.
• Able to manage multiple projects while maintaining strategic thinking with minimal supervision.
• Budget and fiscal management skills.
• Proficiant computer skills and experience with Microsoft Word and Excel. Experience using AWARDS and CARES preferred.
• Knowledge of local, state, and federal employment laws and regulations.

Work Environment

• Office-based with regular visits to community sites and employers.
• Some travel required to attend meetings, training, and employer outreach events.

Licenses

• LMSW preferred.
• Valid driver’s license a plus.

Capabilities

• Ability to sit, stand, walk, bend, stoop, push, pull, lift (up to 25 lbs.).
• Willingness to accommodate variable hours, including holiday, evenings and weekends.
• Desire to perform the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Comfortable with using public transportation to travel to and from various programs sites.

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.

These benefits include:

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.

These benefits include:

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.