After Innocence: Healthcare Coverage & Enrollment Specialist

Who we are:

After Innocence is a non-profit that provides post-release assistance to America’s exonerees – people who were wrongfully convicted and imprisoned for crimes they did not commit – and advocates with them for policy reform. We do all our work remotely, with clients across the country.

Our mission is to reach and offer support to every exoneree in the United States, and provide each one with consistent, reliable, and proactive re-entry support in key areas, including ensuring access to health care, social services, and legal services, mental health treatment, financial counseling and other services.

We also work to promote the passage of laws through which every state will become more accountable for wrongful conviction by fairly compensating exonerees for the harm they have suffered and assisting them with post-release services.

Through this work, we provide meaningful help to exonerees as they rebuild their lives after wrongful conviction, bring our laws into closer alignment with values of justice and equity, and contribute to a general shift toward greater justice system accountability and fairness.

Position:

After Innocence is seeking a very experienced Healthcare Coverage Specialist able to: (1) counsel our clients in any state about their healthcare coverage options, whatever they may be for that particular household/individual (including job-based coverage, ACA Marketplace plans, Medicare), guide that client start-to-finish until coveraged is obtained; and (2) help the client resolve coverage issues (e.g., recertification, billing problems, special enrollment circumstances).

The anticipated time commitment is 8-15 hours per week, most of which is flexible. We expect the workload to be heavier during late September through early January to meet clients’ needs during various annual open enrollment period. This is an entirely remote position - we do all our work by phone.

You will collaborate and have support from our remote team of our Executive Director, Program Managers and Case Managers who will refer clients in need of assistance with identifying best-fit healthcare coverage options. You will perform follow-up with clients during subsequent open enrollment periods to ensure coverage still meets their needs and to assist with any changes, and also assist with mid-year changes, as needed. You will join us in our healthcare coverage assistance program to ensure it is as efficient and effective as possible.

During times outside of open enrollment, you may have the opportunity to growing organization with other projects, as needed.

Ideal Candidate:

• Detail oriented and organized with their work.
• Flexible and able to work collaboratively with a remote team spread across the country.
• Experienced working independently and takes pride in offering high quality direct services to clients, managing their time efficiently and escalating issues, as needed.
• Highly knowledgeable about the healthcare system and enjoy the challenge of finding the best fit healthcare coverage for each individual.
• Curious and passionate about keeping up with the ever changing healthcare coverage landscape in order to best serve our clients
• Passion for serving justice-impacted populations
• Empathetic and warm when working with clients
• Interest in supporting After Innocence in other case management-related areas as needed.

Skills Needed:

• Strong knowledge about the health insurance landscape, including Marketplace plans, Medicaid, job-based group plans and Medicare.

Deep experience with counseling individual about health insurance options, ideally across multiple platforms and jurisdictions.

• Strong administrative, organizational and case management skills
• Clear communication and client service skills. Ability to offer clear guidance and education in navigating healthcare coverage to clients in a warm, engaging manner
• Maintain accurate written and computer-based files. Previous experience with Salesforce is a plus!