Program Specialist (Education and Workforce)

Organization Overview: The Stanley M. Isaacs Neighborhood Center (Isaacs Center) is a non-profit, multi-service organization focusing primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.

Position Summary: Reporting to the Operations Director and working closely with members of the Education and Workforce team, the Program Specialist provides general program and administrative support in the day-to-day operations located on the Upper East Side. The Administrative Assistant will serve as a point-of-contact by providing support and assistance on a wide variety of administrative program related matters.

Schedule: Monday-Friday (35 Hours 8:00am-4:00pm)

Salary Range: $37,668 - $45,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities and Essential Duties

Reception Area Support

• Creates a warm and engaging environment and actively engages in the development of a culture that supports positive youth development, and personal and professional success.
• Supports the safety and well-being of clients, staff, and visitors in the building by observing and reporting any concerns related to individuals present in and around the building, communicating safety or risk issues to the appropriate staff.
• Facilitates access to the Youth Center by greeting, assisting, and directing clients, visitors, and the general public in a welcoming and courteous manner. Screens and routes phone calls to the appropriate staff member.

Program Support

• Responsible for administrative and program support.
• Serve as point person for required applications on participants entering any programs that are part of the Education and Workforce (EDW) umbrella.
• Assist with data entry of participant information into all EDW systems. i.e. Salesforce, DYCD Connect, ASISTS etc.
• Works in collaboration with the staff to de-escalate conflict, and supports all appropriate safety response measures before, during, and after a conflict.
• Assist prospective participants with completing registration documents, submitting required paperwork, and addressing other registration-related needs, including providing devices or copies as necessary to facilitate the process.
• Manage and distribute MetroCards to participants while maintaining records to complete monthly reporting.
• Assist with planning special events for the department and program, including organizing materials and other related tasks.

Operational Support

• Communicate facilities challenges with EDW Leadership, Goddard Facilities Staff and NYCHA, using the ticket system.
• Create, audit, and maintain physical and digital participant files, ensuring completion and preparedness for audits under the guidance of Program Managers.
• Maintains all logs, including daily sign-in and sign-out sheets for all EDW programs.
• Ensuring that communal areas such as the kitchen and restrooms are stocked with necessary items like coffee, snacks, paper towels, soap, and other toiletries.
• Coordinating with suppliers to order and restock these items regularly to avoid shortages.
• In collaboration with the Career Services Team, provides training and task supervision of student interns when assigned.
• Generate, submit, and track program expenditures—including check requisitions, stipend requests, petty cash transmittals, supply orders, gift cards, and MetroCards—while adhering to organizational procedures for the accurate reconciliation of MetroCards, gift cards, and supplies. Prepare rooms, attend and actively participate in monthly department meetings which include taking and distributing meeting minutes in a timely manner.
• Utilize case management systems to complete data entry for programs assigned, such as registration and attendance records.
• Other duties as assigned.

Qualifications/Educational Requirements

• Associates Degree or 2-3 years of significant administrative experience at a community-based organization, settlement house, or non-profit.

Skills, Knowledge and Abilities

Working knowledge:

• Sufficient knowledge of Software is essential to the role (Microsoft office, Outlook, Zoom, etc)

General knowledge:

• Basic understanding of youth development, social media management
• Sufficient knowledge of the Isaacs Center and Goddard Riverside programming

Comprehensive knowledge:

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks effectively.
• Strong interpersonal skills and the ability to cultivate existing relationships with the community

Physical Requirements

• Essential physical requirements, such as climbing, standing, stooping, or typing.
• May require light physical effort/lifting, up to 20 pounds of promotional materials/equipment
• May be required to work weekends/nights at special events
• Some travel is required within the five boroughs for meetings and site visits

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.