Program Manager, Entrepreneurship (Training)

PROGRAM MANAGER, Entrepreneurship (Training)

FLSA Classification: Exempt

Salary Grade/Level/Family/Range: Administration

Reports to: Director of Entrepreneurship

Direct-Reports: 1-2

Effective Date: November 1, 2024

Base Salary Range: $52,000-$54,000

JOB DESCRIPTION

Summary/Objective

Reporting to the Director of Entrepreneurship, the Program Manager manages all aspects of the small business training program to support entrepreneur participants. The Manager facilitates training, manages onboarding and scheduling for field expert volunteers, maintains all logistical details for the training program, maintains detailed records of participants, and conducts participant recruitment and intake. In addition, the Manager conducts evaluation of the program in collaboration with the evaluation team, provides support to the manager of small business technical assistance, and maintains relationships with external supporting stakeholders.

Essential Functions

• In all duties, demonstrate a commitment to organizational core values which uplift the skills, experience, and aspirations of program participants and recognize their role as agents of the change they seek.
• Manages the ongoing development, promotion, coordination of business programs and workshops.
• Delivers the small business training programs and workshops several times in a calendar year.
• Builds client and partner bases and uses different outreach strategies to recruit program participants.
• Facilitates effective relationships with program participants, community leaders, neighborhood residents, and the business community.
• Supports the Program Director and Coordinator and participates in direct technical assistance to small business clients in the research and development of business plans, marketing plans, and related business development tasks.
• Facilitates effective relationships with program participants, community leaders, neighborhood residents, and the business community.
• Facilitates community meetings and serves as a community resource.
• Forms partnerships with government agencies, community organizations and educational institutions to provide clients additional opportunities to strengthen their businesses and their communities.
• Assists with program performance reports for both internal and external stakeholders.
• Supports entrepreneurs of industry-based collectives in accessing business opportunities.
• Willing to work on evenings/weekends as needed.
• Supervises the work of direct reports, relevant project collaborators and volunteers.
• Maintains accurate records of client/community participation.
• Provide regular reports of monthly activities (including attendance at workshops, training sessions, and courses) and other program information.
• Represents the Welcoming Center’s business training programs and services to funders, at conferences, city agencies, non‐profit organizations, and community institutions.
• Tracks training program performance through pre, mid, and post evaluations of classes and workshops along with quality checks, in collaboration with overall program evaluation efforts.
• Coordinates with partner organizations and other business development experts for instruction of business training class sessions.
• Facilitates intake process and recruitment of business training program.
• Interviews and selects potential participants for the program.

Competencies

• Strong interpersonal and communication skills and demonstrated experience working with a wide range of constituencies in a diverse community. Ability to adapt to intercultural communication and present both a professional and approachable demeanor.
• Excellent listening skills, allowing for language and culture differences in communication.
• Strong facilitation skills, ability to effectively engage participants during training sessions.
• Strong computer skills, including an understanding of cloud-based computer platforms. Familiarity with Microsoft Office Suite and SharePoint, Salesforce, and remote learning tools.
• Effectively communicate with multiple program stakeholders in various environments.
• Excellent planning and organizational skills, including the ability to coordinate multiple program activities and manage competing priorities.
• Broad understanding of small business development.
• Able to gather data, compile information, and prepare and present reports. Excellent writing skills.

Supervisory responsibilities

• Supervise volunteers and interns as needed.

Work environment

• Operates in a professional office environment or remotely. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
• Occasional travel is possible when attending conferences and representing the organization at various events.

Physical demands

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing and facilitation in a classroom setting.
• Must be able to lift 5-10 pounds at times.

Preferred education and experience

• Second language preferred. Preferably Spanish, Vietnamese, Mandarin, Korean, or Arabic.
• Bachelor's degree in business management, finance, accounting, sales, or any other related subject; business ownership experience a plus or 3-4 years’ experience.
• Familiarity with small business start-up process for the state of Pennsylvania and the city of Philadelphia, including a knowledge of licensing & regulations for different sectors and nonprofit and city programs.
• Experience developing business strategies (marketing, financial, others).
• Familiarity with different models of small business financing.
• General knowledge of city programs and business development.
• Meeting facilitation or event planning skills a plus.

Affirmative Action/EEO statement

• The Welcoming Center does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
• The Welcoming Center will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Applications

To apply, please send your resume and a cover letter to jobs@welcomingcenter.org with the subject “ENTR Program Manager.” Applications are due by October 14, 2024.