Non-Profit Data and Reporting Manager

About SBAOA

The Somali Bantu Association of America (SBAOA) is a nonprofit organization created in 2009 as a resource for refugee families seeking to adjust to their new lives in the United States; the Somali Bantu Association of America educates, serves, and organizes cultural and life-skill training programs in an effort to promote self-sufficiency among the individuals and families comprising not only the Somali Bantu community but all East African refugees in and around City Heights including Somalis, Congolese, Burundian, Ugandan, Sudanese and other immigrants. Our clients include men and women, children, and seniors, and our services are free. Last year, we served over 10,000 plus refugees in our community.

Description

The SBAOA is seeking a data manager to oversee program evaluation and reporting processes that are data-informed and data-driven. As such, they will have the primary responsibility of supporting staff in the accurate collection of client data and input into the database in a timely manner, analyzing outcome data, and interpreting that data to enhance both the quality of services that the SBAOA provides and the accuracy of funder reports. They will also author outcome evaluation reports for the Leadership Team, Board, and key stakeholders, and prepare program reports for funders. This position will also manage the IT needs of the agency including onboarding new staff, recommending improvements, developing data management systems and processes for new programs, and monitoring.

Responsibilities:

Data Collection, Analysis and Reporting (75%)

• Prepare reports (i.e., board reports, client reports, grant reports, and committee reports)
• Prepare data for use in proposal development, annual reports, etc.
• Manage all organizational databases and systems, including Apricot, CASAS, and LollyLaw. Oversee the data input process, ensuring conformity to best practices, as well as established internal processes. Maintain instructional materials (manuals) for primary databases.
• Make adjustments as needed to procedures and the databases to maintain data integrity and collect all necessary data with the ever-changing needs of the organization.
• Work with both staff and consultants to complete data projects and address requests.
• Improve data collection and reporting systems by studying current practices, designing modifications, and implementing change within the organization.
• Validate program data and provide feedback for program staff.
• Monitor project progress by tracking activity, resolving problems, and recommending actions in progress reports.
• Acquire data from primary or secondary data sources, when needed.
• Identify, analyze, and interpret trends or patterns in complex data sets.
• Train end users on new reports and dashboards.

IT (15%)

• Manage technology needs for the organization:
  • Onboard and offboard staff re: IT needs and trainings and office set-ups/clean-outs
  • Be the first contact for IT issues and address or promote to IT company, as needed.
  • Manage all user access and roles for databases and systems.
  • First point of contact for IT company.
  • Maintain related IT accounts.
  • Provide ongoing support and trainings for databases and systems.

Operations (10%)

• Manage file room maintenance, including retention and documentation in accordance with state and federal regulations.
• Maintain user confidence and protect operations by keeping information confidential.
• Maintain organizational Standard Operating Procedure (SOP) files.

Job Requirements:

• Associates or Bachelors degree preferred
• Three years of professional experience with nonprofits, NGOs, or other cause-based organizations.
• Demonstrated experience in data collection, statistical analysis, data quality assessments, etc.
• Must be familiar with relational database concepts. Rely on experience and judgment to plan and accomplish goals.
• Attention to detail as well as the ability to see the bigger picture of overall programs and goals related to data.
• Effectively utilize general and program-specific computer programs (e.g. Microsoft Office Suite, Teams, etc.)
• Effectively operate typical office equipment (telephone, computer, copier, mail machine, etc.)
• Sensitivity to different cultural, socio-economic, and age groups is required.

Additional Desired Experience & Qualifications:

• Those with experiecne living or working in challenging international or domestic contexts (Peace Corps, Americorps, relief work, refugee camps, resettlement organizations, etc.) are highly encouraged to apply.
• Lived experience as a newcomer to the U.S. (asylum seeker, refugee, immigrant, etc.) will be an added asset.
• Speaks one or more languages other than English, including Arabic, Russian, Ukrainian, May May, Somali, Kizigua, etc. will be an added asset.
• Experience with database management, including Apricot, LollyLaw, or CASAS will be an added asset.

Compensation:

USD $55,000 - $65,000 / year

Job Type:

• Full-time, salaried position

Days & Hours:

• Monday through Thursday 9 am to 7 pm. Nights/weekend time may occasionally be required to meet deadlines required, at times.

Reports to:

• Executive Director

Level of Language Proficiency

English, native speaker or fluent in reading, writing, conversation, and comprehension.

Other languages an asset.

Location

Work must be performed in San Diego, California. Hybrid options (3 days in office, 1 day remote work with time tracking software) available.

Application Instructions:

All interested applicants must submit the items listed below:

• Cover letter (PDF)
• Resume/CV (PDF)

Shortlisted applicants will then be emailed and asked to move on to the next phase of the partnership process, which will include the completion of writing and critical thinking exercises. The application deadline is October 31, 2024