Program Technology Specialist - Pet Partners (Full-Time, Remote within United States)

Rewarding Impact Opportunity – Join the Pet Partners Staff Team and make a big difference!

Pet Partners is a national non-profit leader that supports thousands of therapy animal teams who are specially trained to lovingly share the healing power of pets with people in need. We are currently seeking a skilled Program Technology Specialist to support the systems and tools that power Pet Partners’ work, with a focus on supporting both program execution and member engagement. Reporting to the Senior Director of Technology, this role assists with platforms such as Salesforce, Zoom, and Zapier; ensures data accuracy across systems; and provides responsive support to internal users. The Program Technology Specialist plays a key role in the day-to-day operation of technology that enables the organization to deliver high-quality, mission-aligned services. Working closely with colleagues across departments, the Program Technology Specialist helps maintain a reliable and efficient digital infrastructure. This includes monitoring data quality, supporting virtual event delivery, coordinating data transfers, and contributing to documentation and reporting efforts. The ideal candidate is detail-oriented, organized, and comfortable working across platforms to keep technology running smoothly in support of organizational goals. This role will serve as an energetic, collaborative and effective team player both within the department and across the Pet Partners organization, exemplifying our core values of being Accountable, Agile, Determined, Positive and Solution-Focused.

Role Core Competencies:

1. Demonstrated effective implementation of technology related projects, process documentation and data transfer.
2. Demonstrated effective management of organization wide tools like phones, workspaces, and license administration.
3. Demonstrated ability to ensure data integrity through accurate reconciliation, import/export process, and regular quality control.
4. Demonstrated ability to contribute to continuous improvement of technology.
5. Ability to effectively partner throughout organization.
6. Demonstrated ability to effectively communicate verbally and especially in writing, consistent with the role’s expectations:

• To write in a compelling manner about programs or the position’s area of expertise and responsibility
• To write in an effective manner about organizational initiatives to contribute to specific recruitment and fundraising goals
• To write effectively to summarize data or incorporate as a foundation for strategy recommendations, consistent with expectations of the position

Essential Duties and Responsibilities:

• Set up and manage virtual events, including configuration and support for live sessions.
• Maintain and troubleshoot Zapier integrations, ensuring accurate data automation between systems.
• Coordinate with vendors and third-party platforms to ensure smooth tool performance and resolve technical issues.
• Oversee import/export of data between systems, ensuring data integrity and alignment across databases (e.g., Salesforce, LMS, certification platforms).
• Reconcile membership and certification records between internal systems on a regular basis.
• Perform weekly quality control checks to support timely and accurate program delivery.
• Respond to internal technology support requests, providing timely and effective assistance.
• Generate and distribute standard and ad hoc reports related to programs, membership, and certifications.
• Serve as the technical resource on project based cross-functional teams as needed.
• Perform work on weekends and evenings as needed to meet applicable deadlines.
• Other Duties: This is not a comprehensive listing of all activities, duties or responsibilities that may be required of the employee for this job at any time.

Supervisory Responsibilities:This position does not have supervisory responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong organization skills; close attention to detail.
• 2+ years CRM management experience.
• Ability to work on multiple projects simultaneously, maintaining momentum on each and managing to project due date.
• Ability to work independently, showing initiative and working effectively and efficiently with minimal direction.
• Confidence and comfort with technology, including the ability to learn new software programs.
• Strong interpersonal, verbal (including phone work) and written communication skills.
• Exceptional customer service skills.
• Nonprofit experience preferred.

Education/Experience:

3-5 years of related experience or equivalent combination of education and experience in the following:

• Technical project management.
• Experience with a CRM database system such as Salesforce required.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Certificates and Licenses: Salesforce Associate Certification Preferred

Physical Demands and Work Environment: The physical demands and work environment described below represent the activities and surroundings of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform the job, the employee is frequently required to talk and hear on the telephone and verbally communicate in person with individuals and groups. The position requires frequent keyboarding. The incumbent may occasionally reach with hands and arms. The incumbent is required to read and respond to documents in hard copy and electronic form.

The incumbent occasionally will carry materials weighing up to 20 lbs. The noise level in the work environment is usually quiet to moderate if/when in an office environment.

Travel Requirements: Occasional travel may be required.