Clinical Services Manager

The role of the Clinical Services Manager encompasses multifaceted leadership within a diverse team of service providers. With an emphasis on collaboration, this position drives mental health and case management services at Garden Park Apartments (GPA) and Hacienda Heights. These facilities house families (GPA) and seniors (Hacienda) facing elevated risks within a permanent supportive housing framework. Through innovative programming, the manager addresses resident needs with tailored solutions, crafting essential groups that nurture parenting skills, wellness practices, stress management techniques, and sobriety support.

This opportunity stands as a beacon of leadership in an unconventional environment, engaging with individuals and families who have encountered profound challenges, including enduring homelessness. Beyond the confines of a traditional private practice, the Clinical Services Manager wields the power to enact enduring change for seniors, families, and children through in-depth, in vivo intervention. Embracing the community onsite, the role fosters enduring relationships with each resident, witnessing their transformative journeys over time. The manager wears many hats - a teacher, mentor, and supervisor, shaping the path for upcoming clinicians driven by the desire to uplift the underserved. The efforts are fortified by volunteers and members of over 40 local faith communities, merging into a robust support system that amplifies the potential for meaningful impact.

Supervisory Responsibility: (3) Case Manager, Resident Monitor, Youth Enrichment Coordinator, and (2) Mental Health Associates

WHAT WILL YOU DO:

Leadership Role:

• Active participation and contribution to the Management Team of Hope Solutions.
• Cultivate relationships with key stakeholders and County leadership.
• Assume DCSS responsibilities when they are away.
• Represent Hope Solutions by attending relevant community events, including providing presentations regarding the Hope Solutions service model and impact.
• Represent Hope Solutions with community stakeholders as assigned. May require evening meetings.
• Attend monthly Hope Solutions Board Meetings as directed.

Clinical & Support Services:

• In collaboration with the site services team:
• Maintain well-defined working relationships with service providers in Contra Costa to meet the needs of the residents. Essential services include but are not limited to:
• Health care (including HIV/AIDS services)
• Education and employment development
• Children’s services such as childcare and mental health support
• Adult and child mental health services, including treatment and assessment
• Child and Family Services/Adult Protective Services, and
• Alcohol and other drug addiction treatment services
• Work closely with the service team and Mercy Housing property management to support residents in overcoming issues that may place them at risk for eviction. These issues may be related to:
• behavioral issues,
• mental health problems, or
• physical limitations that affect the residents’ ability to abide by their lease agreement/rules of residency.
• Function as point person for day-to-day scheduling and planning for both GPA and Hacienda sites.
• Develop resident engagement and community development strategies that encourage residents to take advantage of services and programs available to them in conjunction with the service team.
• Provide case management services to residents in need. Case management services include:
• Intake assessment, including self-sufficiency evaluation
• Development of client-driven service plans
• Service coordination and referral
• Follow-up, support, and advocacy as needed.
• Provide an information and referral service for residents needing special services with follow-up to ensure that access to those services is achieved.
• Lead and manage weekly multidisciplinary team meetings of service providers.
• Maintain complete resident files and documentation in accordance with Hope Solutions policies and procedures.
• In collaboration with the Development and Community Outreach Manager and the Director of Clinical and Support Services (DCSS), coordinate on-site educational forums and activities for the residents.

Mental Health Programs:

• Provide case management and counseling services for eligible tenants under the EPSDT funding stream, providing 5-7 hours/week of billable services. Maintain all billing and case file information necessary for this funder.
• In collaboration with the DCSS, assist in the administration and oversight of the EPSDT contract.
• In collaboration with the DCSS, recruit and supervise mental health associates and youth enrichment coordinator.
• In collaboration with the DCSS, oversee the teamwork and multidisciplinary program development of the Hope Solutions staff at GPA.
• In collaboration with the Adult Wellness Team, assist with referring appropriate adults for mental health and peers support services.

Community Outreach and Engagement:

• Maintain key relationships with community service providers and volunteers.
• Develop and maintain relationships with employers, vocational programs, and educational entities and assist participants with connecting to the same.
• Create and maintain consistent communication channels, both verbal and written, between collaborating parties.

Cultural Responsiveness:

• Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively.
• Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion and belonging.
• Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility, authenticity, backgrounds, and goals.
• Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law.
• Review and commit to our Diversity, Inclusion, Equity, and Belonging Commitment.

Organizational/Administrative Responsibilities:

• Professionally represent Hope Solutions in all circumstances.
• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers’ behalf, and assuring consumer safety.
• Establish and maintain professional boundaries in working with clients.
• Comply with all local, state, and federal regulations, policies, procedures, standards of practice, and outcome requirements of the Supportive Housing Program and Hope Solutions.
• Maintain knowledge of and compliance with Fair Housing regulations.
• Assist with the creation/distribution of client satisfaction/feedback surveys.
• Assist with data entry and completion of financial reports, tenant statements, billings, and correspondence.
• Attend all required meetings, including but not limited to: Hope Solutions staff meetings, program staff meetings, consumer case conferences, and linkage meetings with other agencies.
• Complete required personnel-related paperwork and complete expenditure reports for service expenses and/or mileage in a timely and accurate manner.
• On-call, after-hours, and backup work will be required.
• Other duties as assigned.

Position Qualifications:

• Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless families with mental health conditions.
• Master’s degree required in Social Work, Counseling, or a related mental health field.
• Preferred licensure as an LCSW, LMFT, or LPCC.
• At least 5 years of experience working with high-risk families.
• Bi-lingual in English/Spanish is a plus.
• Outstanding written and verbal communication skills.
• Computer proficiency in the use of Microsoft and database applications.
• Must have an operational vehicle, auto insurance, a valid California driver’s license, and drive for work.
• Must pass LiveScan screening and TB test.
• Salary contingent upon skill and experience.

Physical Qualifications:

• The person in this position may make home visits to consumers who live on second or third-floor apartments (without elevators) and will need to be able to climb stairs.
• May accompany consumers on walks to local resources (grocery store, childcare, parks) up to ½ mile in distance.
• Must be able to work in a desk setting for up to 3 hours at a time to make calls to consumers, research resources on the internet, and collaborate with community providers with calls/emails.
• Office setting activities are required, such as typing on a laptop/computer to respond to emails, entering case notes into a database, and copying/faxing forms and documents on a copy machine related to maintaining or obtaining housing.
• Occasionally must be able to lift and carry objects weighing up to 25 pounds, including furnishings for new residents, files, holiday gifts, and food donations.
• Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes, including driving at night.