IT Support Specialist - Maintenance Assistant

The Felician Sisters of North America is hiring a full-time IT Support Specialist /Maintenance Assistant for the Maryville Retreat Center. This onsite position serves as a dual role (working both IT and Maintenance) that assists with basic to intermediate IT needs PLUS general facility maintenance responsibilities.

• We offer GREAT BENEFITS (affordable excellent health insurance, competitive retirement program with matching, up to $1000 employee referral bonuses, annual % pay increases, up to 25 days of paid time off (PTO) per year, PTO payout every year, comprehensive benefits package, and more)!
• APPLY TODAY to join a dedicated team at the retreat center, partnering with sisters who have joyfully served where needed since 1874.
• Overlooking beautiful Lake Elliot, the Maryville Retreat Center is in Holly, Michigan, on a 240-acre campus, and offers a uniquely peaceful, pastoral setting perfect for annual conferences, workshops, and private and group retreats.
• Maryville Retreat Center is sponsored and managed by the Felician Sisters of North America. Pioneers of social services, the Felician Sisters founded and continue to sponsor hospices, schools, childcare centers, hospitals, after-school programs, homeless shelters, food pantries, nursing homes, affordable housing communities, and missions in Haiti and Canada. Constantly evolving to meet the needs of the time, they continue to follow God’s will and Blessed Mary Angela’s directive to “serve where you are needed.”

General Summary:

The IT Support Specialist /Maintenance Assistant is responsible for maintaining computer desktop environments by analyzing requirements, resolving problems, and installing hardware and software solutions at the Maryville Retreat Center. This position will provide technical support to guests and staff at Maryville Retreat Center by researching and answering questions, troubleshooting problems, and maintaining technological hardware.

This position will perform a full range of duties including floor care and general maintenance responsibilities. Duties include drywall repair, painting, repairs, preventive maintenance, and upkeep of all interior and exterior areas of the property. As with all positions at the Maryville Retreat Center, when necessary, this position contributes to maintaining a clean and sanitary environment in all areas including bathrooms, bedrooms, conference areas, dining room, and dish room.

Our employees in all departments work together to strive to support the mission, values, and guest experience at the Maryville Retreat Center. We recognize that teamwork and maintaining partnerships among all departments is a critical factor in achieving guest satisfaction at the retreat center and attaining a thriving living and working environment.

Responsibilities:

Information Technology (IT)

• Provides first-level support and resolves problems to the end user satisfaction.
• Modifies and repairs configurations, utilities, and software default settings for the local workstations.
• Installs, configures, and troubleshoots workstations, peripheral equipment, and software.
• Maintains inventory of all equipment, users, and software.
• Performs timely workstation hardware and software upgrades as required.
• Supports Maryville Retreat Center guests with technology needs.
• Escalates troubleshooting/support if necessary to Provincial IT Department.
• Participates in an on-call rotation

Maintenance

• Removes garbage and trash from buildings and grounds.
• Sets up and removes tables for meetings and other activities. Moves heavy furniture and equipment.
• Loads and unloads supplies.
• Cleans and maintains equipment and tools.
• Performs routine painting and maintenance tasks as assigned, within the scope of the abilities.
• Mows lawn, trims shrubbery, and cultivates flowers using hand tools and lawn equipment.
• Makes rounds of the building(s) and grounds at regular intervals. Inspects doors, windows, and locks.
• Assists in overall security efforts on the property.
• Observes the appearance and condition of property and equipment; reports safety hazards or conditions requiring maintenance services.
• Cleans floors and carpets on a routine basis to include vacuuming, sweeping, mopping, sanitizing, and waxing.
• Maintains and cleans restrooms and kitchens in a sanitary manner.
• Attends and participates in meetings, committees, seminars, conferences, and in-service training programs as directed.
• Participates in an on-call rotation.

Visit https://www.felician.org/ to learn more about the Felician Sisters of North America!

Benefits for full-time employees:

• Health Insurance (affordable employee contributions and low deductible)
• Dental Insurance
• Vision Insurance
• Retirement Plan
• Up to 25 days of Paid Time Off (PTO) including Holidays
• PTO Payout
• Pay Increases
• Competitive Pay
• Employee Referral Bonus
• Life and AD & D Insurance
• Short-term Disability
• Long-term Disability
• Voluntary Life Insurance
• Voluntary A, D & D Insurance
• Voluntary Critical Illness and Accident Insurance
• Voluntary Spouse/Dependent Insurance
• Free Parking
• Sprint Discount
• Verizon Discount
• Dell Computer Discount
• Well Aware Wellness Program
• Employee Assistance Program (EAP)
• Emergency Assistance Fund
• FSNA Care Connection - Deep Discounts on diapers and personal care products
• PayActiv - Access to earned but unpaid wages before payday
• Mentor program - Paid mentor orientation and wage increase while serving as a mentor.
• Clothing Benefit Program for Health Services or Facilities Management employees
• Ticketsatwork.com - Discounted travel and entertainment benefit
• Access Perks - Discounted travel and local retailers
• Perfect Presence Attendance Raffle (Quarterly)
• Pet Insurance