Manager of Development Operations & Events

The Manager of Development Operations & Events is responsible for overseeing and optimizing the Alliance Foundation's fundraising processes by managing the database, analyzing donor data, implementing efficient systems, and training staff on effectively utilizing Customer Relationship Management (CRM) systems. The Manager of Development Operations & Events also plays a key role in planning and executing Alliance Foundation events, overseeing guest management systems, and assisting with sponsorship fulfillment and vendor relations. This role reports to the Director of Individual Giving & Stewardship and is part of a diverse, dynamic, and growth-oriented team working to raise critical revenue ($8M in the current Fiscal Year) to support Alliance scholars and school communities.

WHAT YOU WILL DO

Systems Management

• Manage and serve as the lead administrator for the Salesforce database, including customizations and improvements to the database, data analysis, report writing and production, and accurate entry of constituent and fundraising data.
• Identify and implement operational improvements to streamline development processes, including donor cultivation, solicitation, and stewardship.
• Analyze donor trends, identify patterns, and generate reports to inform fundraising strategies and decision-making in partnership with the Director of Individual Giving & Stewardship.
• Oversee direct marketing platform in partnership with the Manager of Communications and Development..
• Develop, document, and train Foundation Staff on best practices for Salesforce, Account Engagement, Zkipster, and Donor Search.

Gift Processing and Donor Stewardship

• Receive, process, and report on all donations to the Alliance Foundation, ensuring gifts are processed accurately and in a timely manner.
• Manage the donor acknowledgment process, including creating acknowledgments, accurately citing donation information, and periodically updating and refreshing language.
• Manage the execution of all mailings (e.g., solicitations, invitations), including our Year-End Mailing containing our Annual Report.
• Support monthly donor reconciliation with finance records.

Event Logistics and Support

• Support the planning and execution of fundraising, donor cultivation, and volunteer events, including our annual Leaders of Change and Heroes Among Us celebrations in partnership with the Director of Individual Giving & Donor Stewardship.
• Oversee guest management for all events, including RSVP’s, sponsor fulfillment, and guest seating.
• Manage vendor relations, including contracts and payments for all events.
• Support various aspects of event pre-production and production, working with diverse internal and external stakeholders (event producers, vendors, sponsors, donors, board members, and volunteers).
• Contribute to the overall success of the Foundation Team by performing all other assigned duties and responsibilities in a timely, thorough, and professional manner.

THE IDEAL CANDIDATES WILL HAVE

• Exceptional organizational and time management skills. Superior attention to detail.
• Experience and aptitude in working with databases and managing data.
• Strong motivation for providing top-notch customer service and administrative support.
• Experience managing multiple CRM platforms concurrently.
• Motivation to work with a team committed to Diversity, Equity, and Inclusion and to becoming an anti-racist organization, pro-Black organization.
• Professional demeanor, strong self-confidence, and initiative.
• The ability to work both independently and in strong collaboration with team members.
• Knowledge of urban school environments is a plus.
• The ability to handle sensitive personal and financial information confidentially.
• Strong project management skills and the ability to manage multiple projects efficiently and successfully.
• Strong analytic and systems thinking are necessary to interpret data to inform goals and strategies and build infrastructure as needed.
• The ability to manage up to senior staff with clear tasks and deadlines.
• An entrepreneurial spirit to thrive in a fast-paced and achievement-oriented environment.
• The ability to lead and work well with diverse stakeholders in Alliance schools, among our supporters, and in the broader community.
• A strong commitment to the mission of the Alliance Foundation.

MINIMUM QUALIFICATIONS

• Bachelor’s degree from an accredited college or university and at least three (3) years of professional experience in an office and administrative setting OR at least 5 years of professional work experience and a high school diploma or equivalent (e.g., G.E.D).
• Experience working with databases is required.
• Proficiency in Microsoft Office suite, particularly Excel; Google Applications.
• Travel throughout Los Angeles is required; a valid driver’s license and automobile are available for daily use.

LOCATION

• Like all positions at the Alliance Foundation, this is a remote-based role that allows for flexibility in work location in the Greater Los Angeles area. Monthly in-person meetings at the Alliance Home Office in Downtown LA, participation in events, and travel for donor-related activities are required. Candidates should have the ability to travel as needed to fulfill these obligations.

APPLICATION PROCESS

Candidates can apply by submitting their resume and cover letter to humanresources@laalliancefoundation.org. Only candidates selected for an interview will be contacted.