Program Associate, Correspondence

Type: Temporary Full-time, Exempt

Location: Remote in the U.S. with availability to work a schedule aligned with Eastern Standard Time (EST)

Salary: $70,000 - $74,000 to commensurate with experience

Duration: Fixed Term, November to April, 30 2025. Extension including indefinite employment is possible.

Reports to: Director of Welcome Corps

Benefits: CSH offers an excellent benefits package, flexible work schedule, and generous vacation and wellness leave.

Please note that this is a grant funded position and continuance is contingent on funding for the next grant year.

About the Community Sponsorship Hub

The Community Sponsorship Hub (CSH) is a dynamic organization dedicated to growing the role of communities in the protection, resettlement, and integration of refugees and other forcibly displaced people. Mobilizing civil society, and the public, private, and philanthropic sectors, and empowering them with resources and access, we shape and coordinate a community sponsorship system that leverages the power of welcoming Americans.

CSH operates in the United States (New York, Washington, D.C., and remote) as a project that is fiscally sponsored by Rockefeller Philanthropy Advisors. CSH is committed to creating a diverse, equitable, and inclusive workplace. CSH is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, country of origin, genetics, disability, age, or veteran status.

About Private Sponsorship for Refugees

The Department of State, Bureau of Population, Refugees, and Migration (PRM) launched Welcome Corps, a Private Sponsorship of Refugees (PSR) program in January 2023 as part of the Administration’s efforts to expand community sponsorship in refugee resettlement. Community Sponsorship Hub and its consortium develop and implement the infrastructure to welcome and support thousands of refugees by equipping lawful permanent residents and citizens to welcome newcomers and experience the benefits of resettlement firsthand. The program allows Americans to consistently engage in sponsorship and meaningfully enhance integration outcomes for refugees. The PSR pilot program builds on previous successes in community sponsorship programs to expand resettlement capacity in the United States and diversify welcoming communities, bringing new perspectives, and increasing opportunities to take part in resettlement.

Position Overview

CSH seeks a dedicated Program Associate, Correspondence to respond to individual sponsor support inquiries. This position will work to ensure timely, informed, and quality responses to sponsors’ inquiries about the Welcome Corps program generally as well as responses to questions about specific applications. The role will require quickly becoming proficient in a wide scope of programmatic details about the Welcome Corps program, in order to effectively support sponsors going through the application process.

Key Responsibilities

include but are not limited to:

• Respond to support cases/tickets based on weekly targets determined by the Welcome Corps Director.
• Identify and match inquiries using standardized responses outlined in Welcome Corps communications guidance.
• Look up individual applications in the case management system to determine outstanding issues on an application .
• Communicate with processing team when necessary to notify them of an action needed on an application or to inform the response to sponsor.
• Provide recommendations to improve overall functionality and efficiency of the support case ticketing system.
• Provide suggested changes to the responses based on tone, grammar, and language.
• Apply diligence, judgement, and detail when determining how to reply to specific questions.
• Pursue additional program clarifications as needed from the Welcome Corps Director and members of the application processing team.
• Identify and track challenges, trends, and other factors about questions received in the inbox.
• Support the Welcome Corps Director with additional administrative tasks or analysis upon request.

Qualifications

• 5+ years of experience in social service program implementation, reporting, or monitoring.
• Experience working in refugee resettlement or other migration-related programs.
• Strong written and verbal communication skills with the ability to communicate effectively with diverse community groups and partners in a timely manner
• Ability to quickly learn and communicate about a complicated set of policies and procedures.
• Strong attention to detail.
• Strong organizational skills.
• Demonstrated ability to work well under pressure.
• Strong computer skills, including experience with the full suite of Microsoft 365 products, Outlook, and One Note. Experience with Salesforce preferred.
• Flexibility to address diverse program needs of a new program and organization.
• Ability to work independently and part of a team in a fast-paced environment.
• Ability to multi-task, prioritize, and follow through to effectively manage work and meet multiple deadlines.
• Excited about working in and navigating a non-profit/government-adjacent environment with an important mission and values, where staff are compassionate and respect all cultures.
• Ability to work independently and part of a team in a fast-paced environment.

Commitment to Racial Equity and Social Justice

CSH strongly encourages applications from individuals with lived experience in the communities we serve or whose identities are underrepresented in the immigration and protection profession.

Candidates must:

• Have an unwavering commitment to advancing racial equity and ensuring this is reflected throughout the organization’s programs.
• Recognize the intersection of race and economics in shaping education and employment opportunities.
• Work to elevate and amplify the voices of the refugees and displaced persons we serve.